The Crossings At Harbour View in Suffolk, VA
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5871 Harbour View Boulevard, Suffolk, VA 23435
For more information about senior living options: (844) 490-3973
Harmony at Harbour View is an outstanding facility providing world class services for the assisted living, independent living and memory care residents. The staff are exceptional, with Sarah Williams described as an amazing Life Enrichment Director. Harmony is a great community run by people who truly care about the residents. The food has been excellent, thanks to Eric. The Concierge staff have always been very nice in helping newcomers, as has Vivian Hall. This is a beautiful community with kind and welcoming staff from the moment you walk in. Harmony at Harbour View is a hidden treasure where the staff truly love their residents and are dedicated. There is so much to experience at Harmony, with senior living at its finest and a full slate of activities and events.
The facility is described as extremely short staffed, leading to subpar meals and care. The promised “delicious food” is not delivered; residents often receive cold, inedible meals or none at all. Management is said to be unresponsive and unwilling to make changes despite repeated resident complaints. The building is described as dirty and pest-infested, with roaches reported; a manager allegedly threatened to shoot a resident. Understaffing and mismanagement are blamed for late medications and high staff turnover. Administration is accused of racism and of prioritizing corporate profits over residents’ well-being, with poor communication to families. A COVID-19 outbreak is alleged to have been mishandled, resulting in multiple deaths and minimal timely condolences or information.The Crossings At Harbour View is best suited for seniors who want a lively, activity-forward community that spans independent living, assisted living, and memory care, all in one campus. Residents who value daily programming, social connection, and on-site amenities, such as a theater, library, gym, beauty salon, and therapy services, will feel at home here. The complement of strong life-enrichment programming and a dedicated memory-care and rehab footprint makes it a practical choice for families seeking a continuum of care without moving a loved one as needs evolve. When the staff are in step with residents’ interests and the activities director is featured as a genuine asset, Harbour View can deliver a true sense of belonging and purpose.
That said, this community is not for those who require flawless consistency in staffing, flawless meal delivery, and airtight frontline communication. Several reviews flag chronic short-staffing and the cascading effects on timely medications, timely meals, and responsive care. Family members report frustration when calls go unanswered, or when residents’ needs aren’t addressed promptly. The leadership and administrative environment have drawn mixed judgments in the past, with allegations of staff turnover and uneven follow-through on resident concerns. For families that prize predictable operations, transparent governance, and pristine maintenance, alternatives may be worth investigating.
On the upside, the facility earns praise for its warmth, safety, and comprehensive offerings. Residents and families consistently highlight friendly, engaged staff and meaningful connections with team members such as the life enrichment director, who helps residents feel like they belong. The campus description itself is repeatedly described as beautiful, clean, and well-maintained, and the breadth of services, recreation, transportation, dining, and on-site health services, can translate into real convenience and reduced stress for caregivers. Several reviews celebrate the variety of activities, the genuine sense of community, and the satisfaction of residents with meals and special events produced by attentive dining staff and chefs.
Yet the cons cannot be dismissed. Recurrent criticisms center on staffing levels and consistency, with some accounts of aides and nurses being stretched thin across multiple floors. Medication timing and meal service quality appear inconsistent, and a few posts portray maintenance and housekeeping as areas needing attention. Compounding these concerns are complaints about management and communication with families, including perceived gaps in transparency and responsiveness. The most severe warnings come from a minority of families who report obsession with cost, sudden policy shifts, or dramatic declines after ownership changes; such narratives should not be taken lightly when weighing the risk side of the equation.
The key to balancing these dynamics lies in how the pros line up with the family’s tolerance for risk and their expectations for day-to-day reliability. For residents who thrive on engagement, social purpose, and the reassurance of a built-in support team that shows up with energy, Harbour View’s strengths can far outweigh occasional lapses in service. The robust activity calendar, the presence of a capable memory-care program, and on-site rehab and transportation utilities are meaningful buffers against a less-than-perfect day. However, for families prioritizing unwavering staffing fidelity, consistently high meal quality, and transparent, proactive family communications, this campus demands careful probing and verification before committing.
In the end, Harbour View is a compelling option when the goal is a well-rounded, community-centered living environment with a broad continuum of care. The prudent course is a rigorous, on-site assessment: observe staff responsiveness during a meal or activity, request a tour of the memory-care and rehab areas, speak directly with current residents and families, and scrutinize care planning processes. Probe staffing ratios, medication administration timelines, housekeeping standards, and maintenance responsiveness. Review Virginia state inspection histories and resident-complaint records to ground expectations in reality. If the answers align with a stable staffing picture, reliable meals, and transparent communication, Harbour View can be a strong, trusted home. If not, there are other Suffolk-area communities that may better fit a standard of consistency and clarity that some families require.
110 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Norfolk International (13 miles away) Newport News Williamsburg International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Crossings At Harbour View in Suffolk, VA is an assisted living community that specializes in providing memory care for seniors. Our community offers a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience.
Some of the amenities available at The Crossings At Harbour View include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor spaces for residents to relax and socialize in, private bathrooms in each unit, restaurant-style dining options, a small library for reading enthusiasts, telephone access in each unit, non-medical transportation arrangement services available for appointments and outings, access to doctors' appointments through transportation services provided by the community itself if needed, a wellness center for healthcare needs and programs related to mental wellness and specialized memory care programming.
In terms of care services provided at The Crossings At Harbour View, we have 24-hour call systems installed throughout the community to ensure that help is always just a button press away. Our highly trained staff provides round-the-clock supervision and assistance with activities of daily living such as bathing and dressing. We also offer assistance with transfers for those who require it. For residents with specific dietary needs such as diabetes diets or special dietary restrictions due to health concerns or personal preferences; our dining options take these requirements into account.
At The Crossings At Harbour View we understand the importance of keeping our residents active and engaged. That's why we offer various activities and programs designed to meet their individual interests and abilities. Residents can enjoy concierge services to make their everyday lives more convenient. We offer fitness programs to help individuals maintain their physical well-being. Regularly planned day trips are organized for exploring nearby attractions along with resident-run activities where they can participate actively. Additionally; scheduled daily activities are available to ensure that our residents always have something fun and exciting to look forward to.
Our community is conveniently located near several cafes, parks, pharmacies, physicians' offices, and restaurants. This allows our residents easy access to local amenities and services.
At The Crossings At Harbour View, we strive to create a warm and welcoming environment that provides the utmost care and support for individuals living with memory impairment.
The Crossings At Harbour View is located at 5871 Harbour View Boulevard, Suffolk, VA 23435 in Suffolk city, Virginia
The features at The Crossings At Harbour View are meticulously designed to cater to the unique needs of residents experiencing dementia or Alzheimer's disease, focusing on enhancing their quality of life. Assistance with dressing and bathing promotes dignity while ensuring personal hygiene, which can be particularly challenging for individuals with cognitive impairments. Medication management ensures that residents receive their necessary medications promptly and accurately, reducing health risks associated with missed doses. Meal preparation and service provide nutritious options tailored to dietary needs, fostering both physical well-being and social engagement during mealtime. Support with activities of daily living serves as a crucial component in maintaining independence while also offering guidance when needed. The assistance with transfers enhances mobility safety, decreasing the risk of falls. The round-the-clock supervision guarantees a secure environment where residents can thrive without undue worry about their safety. A mental wellness program emphasizes both emotional stability and cognitive engagement through tailored activities, while specialized memory care programming addresses specific challenges posed by mild cognitive impairment or more advanced stages of dementia, fostering an environment of understanding and compassion that can help ease anxiety and encourage meaningful connections.
The Crossings At Harbour View on seniors.fyi includes 3 photos including images showing interior, bedroom, decor, seating area, bathroom, lighting, shower, windows, and more.
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22 Remarkable Caregiver Support Groups Available Online and In-Person
Caregiver support groups are crucial for providing emotional and practical assistance to those caring for loved ones, offering resources, coping strategies, and a sense of community through various organizations and platforms. These groups help alleviate isolation and burnout while addressing the unique challenges faced by caregivers of individuals with specific conditions.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
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