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3.8 from 56 reviews
5 stars
35
4 stars
4
3 stars
2
2 stars
3
1 stars
12
Overall Review of The Crossings At Harbour View
differentiator11 reviews mention this
Food quality is a flashpoint
Dining quality is consistently discussed, with both strong praise and repeated complaints.
Several reviews praise the meals, including mentions of enjoying food for special occasions and staff serving meals residents look forward to. Other residents and families report the opposite, describing food arriving cold or inedible, meals that feel inconsistent, and dining not matching what was promised.
Some complaints also connect dining to broader service reliability, such as orders not being followed and meal service lacking responsiveness to concerns at town halls.
common9 reviews mention this
Activities keep residents busy
Residents and families highlight a steady lineup of activities and events.
Reviews repeatedly describe a lot to do, from seasonal activities to outings, movies, games, and scheduled daily programming. Several residents mention being able to stay active and involved and say it helps them feel at home.
Concierge and staff support also come up in connection with newcomers settling in, and multiple reviews link daily engagement with better comfort in the community.
caveat10 reviews mention this
Care reliability and staffing vary
Care quality is not consistent, with repeated concerns about staffing and medication timing.
While some families describe positive recent care and peace of mind, other reviews describe serious gaps in daily support. Complaints include being short staffed, medication being late or not delivered correctly, and families feeling they had to push repeatedly to get attention.
Several negative reviews also connect those issues to hygiene and prompt response, while one review notes that a care-level concern was resolved after speaking with sales and nursing.
common18 reviews mention this
Staff warmth shows up often
Many residents describe staff as kind, responsive, and genuinely helpful.
A large share of reviews describe friendly, caring staff and welcome experiences, including praise for concierge, management interactions, and day-to-day helpers. Families also mention feeling supported during transitions, including move-in and changes in care needs.
At the same time, a smaller number of reviews raise concerns about unresponsiveness and professionalism, including complaints that families struggled to communicate with management and that care teams did not meet expectations.
caveat6 reviews mention this
Cleanliness and maintenance draw mixed feedback
Cleanliness and building upkeep are unevenly described across reviews.
Some residents and families say the community is clean and even smells pleasant, and a few mention maintenance-related support as part of what makes them satisfied. Others report major cleanliness problems, including pests and rooms not being properly cleaned after a move-out.
There are also reviews describing hygiene failures as part of broader care concerns, reinforcing why some families consider cleanliness a core issue.
differentiator4 reviews mention this
Memory care can work well
Memory care experiences range from positive support to serious family concerns.
One review calls the community a great option for memory care and assisted senior living, and another describes a long stay in memory care with the family closely involved. Other reviews focusing on care and management concerns specifically mention assisted living and memory care when describing communication issues and declines.
Overall, memory care satisfaction appears dependent on how consistently families feel supported day to day.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
110 resident community capacity
Types of Care
Assisted Living
Memory Care
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Norfolk International (13 miles away)
Newport News Williamsburg International (18 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Mild cognitive impairment
Special dietary restrictions
Specialized memory care programming
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Cafes
Starbucks (0 miles)
Panera Bread (7.8 miles)
Starbucks (7.8 miles)
Panera Bread (8 miles)
Cafe Stella (8.2 miles)
Starbucks (8.2 miles)
Starbucks (8.4 miles)
Physicians
Chesapeake Center for Cosmetic and Plastic Surgery (0.5 miles)
Gastrointestinal & Liver Specialists of Tidewater (0.5 miles)
Bon Secours Vein and Vascular Specialists (0.5 miles)
Prashanthi Koduri M.D. (0.9 miles)
Edward Lynch DO (0.9 miles)
Lakeview Medical Center (1.2 miles)
Virginia Neurology & Sleep Centers (1.2 miles)
Restaurants
Arby's (0.7 miles)
Chick-Fil-A (1 miles)
Freddy's Frozen Custard & Steakburgers (1 miles)
La Parrilla Mexican Grill (1.3 miles)
Taco Bell (2 miles)
McDonald's (2.1 miles)
Decoys (2.2 miles)
Pharmacies
Walgreens (1.7 miles)
Walgreens (2.6 miles)
CVS Pharmacy (2.7 miles)
Walmart Pharmacy (3.4 miles)
Bj's Pharmacy (4.1 miles)
Drug Center Pharmacy (6.2 miles)
Walgreens (6.2 miles)
Parks
Dunedin Park (1.8 miles)
Crossings Park (2.2 miles)
Bennetts Creek Park (2.8 miles)
FunVille Playground and Cafe Chesapeake (3.7 miles)
Portsmouth City Park (5.4 miles)
Victory Park (7 miles)
The Pagoda & Oriental Garden (8.2 miles)
Places of Worship
Westhaven Baptist Church (5.5 miles)
Twine Memorial Holy Temple (7.5 miles)
Hospitals
Maryview Medical Ambulatory Surgery Recovery (5.7 miles)
The features at The Crossings At Harbour View are meticulously designed to cater to the unique needs of residents experiencing dementia or Alzheimer's disease, focusing on enhancing their quality of life. Assistance with dressing and bathing promotes dignity while ensuring personal hygiene, which can be particularly challenging for individuals with cognitive impairments. Medication management ensures that residents receive their necessary medications promptly and accurately, reducing health risks associated with missed doses. Meal preparation and service provide nutritious options tailored to dietary needs, fostering both physical well-being and social engagement during mealtime. Support with activities of daily living serves as a crucial component in maintaining independence while also offering guidance when needed. The assistance with transfers enhances mobility safety, decreasing the risk of falls. The round-the-clock supervision guarantees a secure environment where residents can thrive without undue worry about their safety. A mental wellness program emphasizes both emotional stability and cognitive engagement through tailored activities, while specialized memory care programming addresses specific challenges posed by mild cognitive impairment or more advanced stages of dementia, fostering an environment of understanding and compassion that can help ease anxiety and encourage meaningful connections.
The Crossings At Harbour View on seniors.fyi includes 3 photos including images showing interior, bedroom, decor, windows, natural light, living room, chandelier, fireplace, and more.
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Caregiver support groups are crucial for providing emotional and practical assistance to those caring for loved ones, offering resources, coping strategies, and a sense of community through various organizations and platforms. These groups help alleviate isolation and burnout while addressing the unique challenges faced by caregivers of individuals with specific conditions.
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
Living Room, Chandelier, Fireplace, and Seating Area
Bathroom, Lighting, and Shower
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110 resident community capacity
Assisted Living
Memory Care
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Norfolk International (13 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Beautiful, clean, and well-appointed community with attentive staff and engaging activities.
22 Remarkable Caregiver Support Groups Available Online and In-Person
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
How and When Medicaid May Cover Assisted Living Costs
