1830 Matoax Avenue, Petersburg, VA 23805
For more information about senior living options: (844) 490-3973
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The staff is very attentive and motivated to answer questions. The site appears clean and free from clutter. The residents seem contented. Upper management is consistently helpful and available to answer questions. The team makes an effort to provide good respite care and walks through the process with ease. Great place. The memory care staff is compassionate and knowledgeable. The building has a warm, homely feel. The grounds outside are beautiful. Executive Director Heath has what it takes to make the community an absolute dream. The staff is friendly and welcoming.
The reviewer warns others not to send a loved one to this facility, calling it completely unacceptable. They state the mother with Alzheimer's did not receive basic care during a 30-day stay. They say she had to be taken to a doctor 90 minutes away and that her belongings were not packed as promised, with her wearing an unacceptable see-through dress. They allege the aide claimed to have given a shower, but signs indicated she had not been washed fully. They report the director did not respond to photos and concerns. They describe dirty, heavily soiled, and smelly clothes that were not washed as promised, with items left on the closet floor. They claim the mother was sent home in bedroom slippers with a strong urine smell, instead of the sneakers she had. They state the mother's morning and night medications were not with her upon leaving. They characterize the facility as false advertising with false promises and say it is becoming more like a nursing home. They indicate a grievance will be filed.Spring Oak at Tri-Cities presents itself to families as a place with a strong commitment to attentive care, a clean and welcoming environment, and leadership that is readily available to answer questions. Several reviewers praise the staff for being attentive, motivated, and easy to work with. They describe the site as clean and free of clutter, with residents who seem content and well cared for. The team earns high marks for offering meaningful respite support and for guiding families through the care planning process with apparent ease. For families seeking respite care in the future, there is a sense of confidence expressed by some that Spring Oak at Tri-Cities could be a reliable option.
Among the more optimistic voices, there are specific commendations about the memory care area as well. One reviewer highlights the compassionate and knowledgeable nature of the memory care staff, noting that residents appear to be treated with kindness and that they learn to be gentle with one another - a sign, in their view, of effective care and strong management. A visitor who spoke with a staff member named Marilyn Adams during a virtual tour via phone came away feeling reassured and appreciative of the assistance provided in pursuing a placement for a loved one. The overall impression from these accounts is that the facility has built a welcoming environment, with large, open rooms, plenty of space for residents to enjoy, and well-maintained grounds that contribute to a warm, homelike atmosphere. The leadership is portrayed as engaged and capable, with the director Heath specifically singled out by several reviewers as someone who has the qualities needed to make the community thrive.
Other comments underscore the personal connections that can form between families, visitors, and staff. For example, one reviewer who visits frequently expresses a fond view of the team, noting the friendliness and hospitality that make the building feel approachable and comforting. A sense of pride in the facility's appearance is conveyed through descriptions of wide-open spaces, attractive interiors, and a general sense of "home." Some reviewers even describe the experience in almost affectionate terms, mentioning their strong bonds with specific staff members and expressing confidence that the people they have come to trust will take good care of their loved ones.
Against the backdrop of these positive experiences, there are sharply contrasting accounts that raise serious concerns. A highly negative, detailed review recounts a 30-day stay for a mother with Alzheimer's and alleges that basic care was not provided. The reviewer claims that items and clothing were not properly prepared for a planned departure, with the mother arriving at a doctor's appointment inappropriately dressed and treated as if she had just had a shower when, in fact, her skin appeared dry and not fully washed. The account describes a lack of communication from the facility's director, even after photos documenting the conditions were sent, and claims that no timely response was given. The reviewer asserts that the mother's incontinence care was neglected, clothes were dirty and smelled, and clothes and slippers were left in poor condition or unwashed, despite assurances that laundry would be completed before the resident left. Most troubling to this family were claims that their loved one's medications were not accompanying her home and that the overall level of basic care fell far short of expectations, leading to plans to file a grievance in Petersburg. The reviewer's message is explicit: for families who care deeply about their loved ones, this facility should be avoided.
The same set of reviews also includes a broader narrative that contrasts the troubling specifics with general praise for the facility. Even within the negative account, there is a sense of underlying disappointment that the facility could have been a trustworthy partner for care, given the positive impressions shared by other visitors. The dichotomy suggests uneven experiences, where some families find the environment warm, clean, and well-managed, while others encounter gaps in daily caregiving, communication, and consistency in the handling of personal belongings and medications. This split depiction underscores how critical transparency, reliable staffing, and thorough care protocols are to families evaluating memory care and respite options.
Taken together, the reviews portray a facility that is capable of delivering high-quality care in many circumstances, supported by a compassionate staff, a welcoming physical environment, and engaged leadership. Yet the same collection of testimonials also reveals serious concerns that cannot be ignored: reports of neglected basic care, failures in packing and laundering a resident's belongings, missing medications, and a lack of timely responsiveness from management. For potential families weighing Spring Oak at Tri-Cities, the message is nuanced. The community appears to have strengths - especially in staff accessibility, the general ambiance, and the potential for meaningful respite care - but it also requires careful, firsthand evaluation and direct discussion with the leadership about care practices, communication protocols, and accountability to ensure that a loved one's needs are consistently met.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Oakland Manor in Petersburg, VA is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living environment for seniors, with a dining room where meals are served.
Housekeeping services are provided to ensure the cleanliness and maintenance of the living spaces. Residents can also enjoy the outdoor space and garden, providing a peaceful and relaxing environment.
For convenience, Oakland Manor offers move-in coordination services to assist new residents in settling into their new home. In addition, residents have access to telephone and Wi-Fi/high-speed internet connections to stay connected with family and friends.
The community also provides various care services to support the daily activities of residents. This includes assistance with bathing, dressing, and transfers, ensuring that individuals can maintain their independence while receiving necessary support.
Oakland Manor coordinates with healthcare providers to ensure that residents receive appropriate medical care. The staff is trained in diabetes diet management and medication management, ensuring that specific dietary needs are met and medications are taken as prescribed.
Transportation arrangements are available for medical appointments, allowing residents to easily access healthcare services when needed. Additionally, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals - providing convenient options for socializing, leisure activities, shopping for essentials or enjoying entertainment.
Residents can participate in scheduled daily activities designed to promote engagement and socialization within the community.
Overall, Oakland Manor offers a comprehensive range of amenities and care services within a comfortable living environment. It strives to create a vibrant community where seniors can maintain their independence while receiving the support they need.
Oakland Manor is located at 1830 Matoax Avenue, Petersburg, VA 23805 in Petersburg city, Virginia
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