1836 Matoax Avenue, Petersburg, VA 23805
For more information about senior living options: (866) 208-4318
Overall Review of Oakland Manor 2
Pros
The facility is clean with an attentive staff.- The staff are courteous and respond promptly to inquiries.
- Harris Manor is quick to act and assist with residents' needs.
- Harris Manor is an amazing place to have a loved one.
- The staff are very knowledgeable and pleasant to the residents.
- The owner is an amazing woman.
- The facility stays up-to-date with state regulations and rules, and the owner is very giving and easy to talk to.
- The home is immaculately clean.
Cons
The vans pull up very early each morning and the drivers honk loudly if the handicapped residents don’t move fast enough.- The vans are rude to the surrounding neighborhood.
- The owner doesn’t even live there, so some people feel they don’t care.
Review
Oakland Manor 2 is best suited for families seeking a small, hands-on long-term care option where genuine owner involvement, a consistently clean environment, and responsive, caring staff drive daily life. The community appears particularly well-matched to residents with disabilities or significant care needs who benefit from a family-style atmosphere and frequent, direct communication with the people responsible for care. It is also a solid fit for relatives who want to stay closely involved in placement decisions and ongoing updates, confident that staff will respond promptly. Those who prize a quiet, country-like setting where cleanliness and a respectful, professional tone are part of the daily culture will feel at home here.
Yet, certain families may want to consider alternatives. Those who require more on-site executive presence or a facility-owned, tightly controlled transportation system may find this option less ideal. A few families may also prefer a larger campus with greater clinical depth or more formalized medical programming. And for any resident whose life revolves around highly structured transport arrangements, the external van setup described in criticisms could be a non-starter. In short, the community works exceptionally well for a personalized, intimate care experience, but it is not the universal solution for every transportation or oversight preference.
The strongest positives, cleanliness, attentiveness, and a staff that is described as courteous and professional, substantially offset the core concerns raised in the reviews. Consistent upkeep and a professional demeanor from caregivers create a sense of reliability that families can lean on during a stressful transition. Quick responses to inquiries and readiness to assist with placement are not cosmetic; they translate into tangible reassurance at the moment when a family needs to move a loved one into care. The owner’s evident engagement and the facility’s ongoing alignment with state regulations further reinforce confidence that the operation is well-run and mindful of quality standards.
However, the transportation issue emerges as a meaningful caveat. The reviews describe a setup where the facility does not own the transportation vans, and the drivers have, at times, caused notable disruption with loud horn sounds and perceived impatience. While the management response indicates rapid outreach to transport providers to rectify the behavior, the underlying dependency on third-party operators remains a potential irritant and a real stress point for families who rely on predictable, respectful transportation for their loved ones. For residents who require consistent, low-friction commutes to appointments or activities, this is a legitimate consideration.
In evaluating Oakland Manor 2, the critical questions revolve around transport reliability, on-site leadership presence, and the day-to-day cadence of care. Prospective families should press for clear, written policies on transportation, including how problems are escalated and how frequently routes are reviewed. It is prudent to request opportunities to meet the administrator or owner to gauge accessibility and responsiveness beyond the usual channels, and to observe interactions across shifts to assess continuity of care. Ask about staff-to-resident ratios, the breadth of programming, and how family communication is handled during transitions and care updates. These conversations will reveal how deeply the strengths described by residents, cleanliness, courtesy, and a collaborative care approach, translate into a sustainable daily experience.
Ultimately, Oakland Manor 2 offers a compelling value proposition for families prioritizing a warm, well-kept environment and a highly responsive staff in a smaller, home-like setting. The combination of a calm country vibe, professional care, and evident owner involvement creates a trustworthy foundation for long-term placement. The trade-offs center on transportation control and on-site administrative visibility. For families that can tolerate or mitigate those drawbacks, by clarifying transportation arrangements, establishing clear accountability, and maintaining close family involvement, the community stands out as a practical, capable choice. For others where on-site oversight or a controlled transport system is non-negotiable, it may be wise to explore alternatives that place those elements front and center.
7 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Richmond International (21 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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