The Hidenwood Retirement Community

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  • Interior

    A cozy bedroom with a bed, nightstand, and dresser, lit by natural light from a large window.

  • Decor

    A bright and minimalist bedroom with a neatly made bed and ample natural light.

  • Living Room

    A cozy living room with a sofa, coffee table, armchair, and two lamps by the window.

  • Building

    A hotel building with a flowering tree and a parking lot in the foreground.

  • Trees

    A peaceful patio with comfortable outdoor seating and an umbrella, surrounded by greenery and a white fence.

  • Windows

    A cozy apartment with a dining area and living room featuring a table, chairs, sofa, and bright lighting.

  • Dining

    A bright and spacious interior dining area with multiple tables and chairs, large windows, and a piano in the corner.

  • Kitchen

    A cozy and modern apartment living area with a kitchen and dining table.

  • Lighting

    A modern and well-lit lobby area with comfortable seating and stylish decor.

  • Chandelier

    A cozy library room with bookshelves lining the walls, a wooden table, and chairs under a chandelier.

  • Seating

    A cozy theater-style seating area with armchairs and a projector in a well-lit room.

  • Exercise Equipment

    A small home gym with various exercise equipment including a treadmill and elliptical machine.

  • Game Room

    A luxurious game room featuring a poker table surrounded by comfortable chairs.

The Hidenwood Retirement Community

50 Wellesley Drive, Newport News, VA 23606

For more information about senior living options: (844) 490-3973

4.7 from 43 reviews
5 stars
35
4 stars
5
3 stars
0
2 stars
2
1 stars
1

Assisted Living

Overall Review of The Hidenwood Retirement Community

Pros

  • pro The Hidenwood team provided a warm welcome to new residents, ensuring their favorite snacks and drinks were ready upon arrival.
  • pro Staff members at The Hidenwood delivered stellar care, offering personalized attention that gave families peace of mind during challenging times.
  • pro Residents appreciated the bright, clean, and well-maintained facilities, which created a pleasant living environment.
  • pro The meals served in the dining room received high praise for their quality and variety, with options tailored to individual dietary needs.
  • pro Tours of the community were described as informative and welcoming, with knowledgeable staff addressing all questions thoroughly.
  • pro Various activities and entertainment options, such as concerts and movie screenings, contributed to a vibrant community atmosphere.
  • pro Residents felt safe and well cared for due to the attentive staff and secure environment of The Hidenwood.

Cons

  • pro The Hidenwood did not notify the family about the flooding in their mother's apartment, leading to significant damage and loss of irreplaceable possessions.
  • pro The facility's management refused to refund the security deposit or September rent for an apartment that was deemed uninhabitable due to flooding caused by their renovations.
  • pro Residents were charged for baths that they reportedly never received, leading to disputes over refunds.
  • pro The maintenance staff admitted they had not checked adjacent apartments for similar issues after the flooding incident, raising concerns about overall accountability and care.
  • pro A family expressed deep disappointment and frustration with the lack of responsibility taken by The Hidenwood regarding their client's safety and property welfare.

Review

The Hidenwood Assisted Living and Retirement Community in Newport News, Virginia, has garnered a mix of reviews reflecting the experiences of residents and families navigating the complexities of senior care. Many reviews highlight the compassionate and attentive staff who strive to create a welcoming environment for both new arrivals and long-term residents. One family shared that their mother, who had recently suffered a stroke, received exemplary care during her respite stay. Upon arrival, she was greeted with her favorite snacks and drinks waiting for her in her apartment, demonstrating how the team pays attention to personal details that make residents feel at home. The staff's commitment extended beyond basic care—nurses ensured that she woke each day with ice ready for her iced coffee and provided support from morning until evening.

Further testimonials praise the community’s inclusive atmosphere and well-maintained facilities. Residents appreciate having various amenities such as a dining room that serves meals on tablecloths with multiple choices tailored to dietary needs, an activity room for social games like bingo, and even a movie theater where residents can enjoy films together. One resident noted how much they valued the ability to live independently while being assured help was available when needed, emphasizing the balance between autonomy and support offered by The Hidenwood.

The tours conducted by knowledgeable staff members also received high marks from potential residents exploring their options. Zsavonne emerged as a standout guide mentioned in several reviews; she is described as not only professional but also approachable and caring. Her comprehensive explanations about different levels of care available at The Hidenwood helped many families feel more comfortable making difficult decisions regarding senior living options. Reviewers appreciated that their questions were answered thoroughly without feeling rushed or pressured into decisions.

However, despite these positive aspects noted by many reviewers, there are significant concerns raised about accountability within the facility’s management practices. In one distressing account, a family reported a flood in their mother’s apartment due to plumbing renovations done above it without proper communication from management about what had happened. This incident resulted in extensive damage to personal belongings and left the family shocked at how unresponsive the community was regarding accountability for damages caused by staff actions. Attempts to recover deposits or rent under circumstances that rendered the apartment uninhabitable were met with refusal based on contractual terms.

This lack of operational transparency combined with unresolved billing issues—such as discrepancies concerning charged bathing services—left some families feeling frustrated and disheartened after their experiences with management at The Hidenwood. They cautioned prospective residents to scrutinize contracts carefully before signing them or choose alternative communities reputed for better standards of care and accountability.

In conclusion, The Hidenwood offers a bright community filled with vibrant activities where many families have found comfort for their loved ones thanks to caring staff who prioritize individual needs within an engaging setting. Yet lingering concerns about management responsiveness following critical incidents underscore an essential narrative—a reminder that not all experiences within such facilities may reflect the overall quality touted by some. Families considering this community should weigh both glowing recommendations alongside cautionary tales ensuring they have full understanding before committing their loved ones’ futures here.

Features

Housing

  • 125 resident community capacity 125 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Guasts at mealtime Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Laundry LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Resident parking Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Newport News Williamsburg International (4 miles away) Newport News Williamsburg International (4 miles away)
  • Norfolk International (21 miles away) Norfolk International (21 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation & parking Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Room service Room serviceRoom service is important for seniors in a senior living community because it provides convenience and allows them to have their meals delivered directly to their room. This can be especially beneficial for seniors who may have mobility issues or difficulty accessing the dining area. Room service ensures that seniors are able to receive nutritious meals without having to navigate through the facility, allowing them to maintain their independence and overall well-being.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Hidenwood Retirement Community in Newport News, VA offers a range of amenities and care services designed to enhance the quality of life for its residents. The community features a beauty salon with an on-site beautician, ensuring that residents can easily maintain their appearance. Cable or satellite TV is available in each residence, providing entertainment options. Community-operated transportation is provided for residents to run errands or attend appointments.

A computer center is available for residents to stay connected and engaged with technology. The dining room offers restaurant-style dining, serving delicious and nutritious meals prepared by the staff. Residents have access to a fitness room and gaming room to promote physical activity and social interaction. A garden and outdoor space provide opportunities for relaxation and enjoyment of nature.

Housekeeping services are provided along with laundry facilities, making it easy for residents to maintain a clean and comfortable living environment. Each residence is fully furnished and includes a kitchenette for added convenience. Private bathrooms ensure privacy for residents.

The community offers move-in coordination services to assist new residents with the transition process. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected online. Resident parking is provided for those who have their own vehicles.

In terms of care services, there is a 24-hour call system and supervision available for resident safety. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are offered along with special dietary restrictions including diabetes diets.

Residents can enjoy room service if desired and there are several nearby cafes, restaurants, pharmacies, physicians' offices, places of worship, theaters, hospitals, and transportation options available to cater to their needs. The community also offers concierge services and planned day trips as well as resident-run activities to keep everyone engaged in enjoyable pursuits.

Overall, the Hidenwood Retirement Community provides a comprehensive range of amenities and care services tailored towards creating a comfortable, fulfilling lifestyle for its residents.

Nearby Places of Interest

Restaurants

  • McDonald's (0.2 miles)
  • Plaza Azteca (0.5 miles)
  • Schlesinger's Steakhouse (0.8 miles)
  • Warwick Restaurant (0.9 miles)
  • Kelly's Tavern (1 miles)
  • Sushi Yama Japanese Restaurant (1 miles)
  • IHOP (1.1 miles)

Pharmacies

  • Good Neighbor Pharmacy (0.4 miles)
  • Walgreens (1.4 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (2.1 miles)
  • Riverside Pharmacy Services (2.3 miles)
  • Good Neighbor Pharmacy (2.9 miles)

Physicians

  • Riverside Internal Medicine (0.6 miles)
  • Hampton Roads Eye Associates (0.6 miles)
  • Putland Kenneth Dr Riverside Primary Care Hidenwood Newport News (0.6 miles)
  • Virginia Oncology (0.9 miles)
  • Commonwealth Family Practice (0.9 miles)
  • Peninsula Gastroenterology PC (1 miles)
  • John W Boyd, MD (1.1 miles)

Cafes

  • Panera Bread (0.8 miles)
  • Starbucks (2.2 miles)
  • Starbucks (3 miles)
  • Starbucks (3.1 miles)
  • Panera Bread (3.8 miles)

Hospitals

  • Riverside Regional Medical Center Employee Health (1.2 miles)
  • Riverside Regional Medical Center (1.2 miles)
  • Mary Immaculate Hospital Nursing (4.8 miles)
  • Mih Bon Secours Gift S (4.8 miles)

Places of Worship

  • Warwick United Church of Christ (1.2 miles)
  • Sixth Mount Zion Baptist Temple (5.2 miles)

Transportation

  • Newport News/Williamsburg International Airport (PHF) (3.7 miles)

Theaters

  • AMC Hampton Towne Centre 24 (4.2 miles)

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