The Hidenwood Retirement Community

Pros

• The Hidenwood team provided a warm welcome to new residents, ensuring their favorite snacks and drinks were ready upon arrival.
• Staff members at The Hidenwood delivered stellar care, offering personalized attention that gave families peace of mind during challenging times.
• Residents appreciated the bright, clean, and well-maintained facilities, which created a pleasant living environment.
• The meals served in the dining room received high praise for their quality and variety, with options tailored to individual dietary needs.
• Tours of the community were described as informative and welcoming, with knowledgeable staff addressing all questions thoroughly.
• Various activities and entertainment options, such as concerts and movie screenings, contributed to a vibrant community atmosphere.
• Residents felt safe and well cared for due to the attentive staff and secure environment of The Hidenwood.

Cons

• The Hidenwood did not notify the family about the flooding in their mother's apartment, leading to significant damage and loss of irreplaceable possessions.
• The facility's management refused to refund the security deposit or September rent for an apartment that was deemed uninhabitable due to flooding caused by their renovations.
• Residents were charged for baths that they reportedly never received, leading to disputes over refunds.
• The maintenance staff admitted they had not checked adjacent apartments for similar issues after the flooding incident, raising concerns about overall accountability and care.
• A family expressed deep disappointment and frustration with the lack of responsibility taken by The Hidenwood regarding their client's safety and property welfare.

Review

The Hidenwood Assisted Living and Retirement Community in Newport News, Virginia, has garnered a mix of reviews reflecting the experiences of residents and families navigating the complexities of senior care. Many reviews highlight the compassionate and attentive staff who strive to create a welcoming environment for both new arrivals and long-term residents. One family shared that their mother, who had recently suffered a stroke, received exemplary care during her respite stay. Upon arrival, she was greeted with her favorite snacks and drinks waiting for her in her apartment, demonstrating how the team pays attention to personal details that make residents feel at home. The staff's commitment extended beyond basic care—nurses ensured that she woke each day with ice ready for her iced coffee and provided support from morning until evening.

Further testimonials praise the community’s inclusive atmosphere and well-maintained facilities. Residents appreciate having various amenities such as a dining room that serves meals on tablecloths with multiple choices tailored to dietary needs, an activity room for social games like bingo, and even a movie theater where residents can enjoy films together. One resident noted how much they valued the ability to live independently while being assured help was available when needed, emphasizing the balance between autonomy and support offered by The Hidenwood.

The tours conducted by knowledgeable staff members also received high marks from potential residents exploring their options. Zsavonne emerged as a standout guide mentioned in several reviews; she is described as not only professional but also approachable and caring. Her comprehensive explanations about different levels of care available at The Hidenwood helped many families feel more comfortable making difficult decisions regarding senior living options. Reviewers appreciated that their questions were answered thoroughly without feeling rushed or pressured into decisions.

However, despite these positive aspects noted by many reviewers, there are significant concerns raised about accountability within the facility’s management practices. In one distressing account, a family reported a flood in their mother’s apartment due to plumbing renovations done above it without proper communication from management about what had happened. This incident resulted in extensive damage to personal belongings and left the family shocked at how unresponsive the community was regarding accountability for damages caused by staff actions. Attempts to recover deposits or rent under circumstances that rendered the apartment uninhabitable were met with refusal based on contractual terms.

This lack of operational transparency combined with unresolved billing issues—such as discrepancies concerning charged bathing services—left some families feeling frustrated and disheartened after their experiences with management at The Hidenwood. They cautioned prospective residents to scrutinize contracts carefully before signing them or choose alternative communities reputed for better standards of care and accountability.

In conclusion, The Hidenwood offers a bright community filled with vibrant activities where many families have found comfort for their loved ones thanks to caring staff who prioritize individual needs within an engaging setting. Yet lingering concerns about management responsiveness following critical incidents underscore an essential narrative—a reminder that not all experiences within such facilities may reflect the overall quality touted by some. Families considering this community should weigh both glowing recommendations alongside cautionary tales ensuring they have full understanding before committing their loved ones’ futures here.

Restaurants

• McDonald's (0.2 miles)
• Plaza Azteca (0.5 miles)
• Schlesinger's Steakhouse (0.8 miles)
• Warwick Restaurant (0.9 miles)
• Kelly's Tavern (1 miles)
• Sushi Yama Japanese Restaurant (1 miles)
• IHOP (1.1 miles)

Pharmacies

• Good Neighbor Pharmacy (0.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Riverside Pharmacy Services (2.3 miles)
• Good Neighbor Pharmacy (2.9 miles)

Physicians

• Riverside Internal Medicine (0.6 miles)
• Hampton Roads Eye Associates (0.6 miles)
• Putland Kenneth Dr Riverside Primary Care Hidenwood Newport News (0.6 miles)
• Virginia Oncology (0.9 miles)
• Commonwealth Family Practice (0.9 miles)
• Peninsula Gastroenterology PC (1 miles)
• John W Boyd, MD (1.1 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (2.2 miles)
• Starbucks (3 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.8 miles)

Hospitals

• Riverside Regional Medical Center Employee Health (1.2 miles)
• Riverside Regional Medical Center (1.2 miles)
• Mary Immaculate Hospital Nursing (4.8 miles)
• Mih Bon Secours Gift S (4.8 miles)

Places of Worship

• Warwick United Church of Christ (1.2 miles)
• Sixth Mount Zion Baptist Temple (5.2 miles)

Transportation

• Newport News/Williamsburg International Airport (PHF) (3.7 miles)

Theaters

• AMC Hampton Towne Centre 24 (4.2 miles)