The Hidenwood Retirement Community in Newport News, VA
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Exercise Equipment
Game Room
50 Wellesley Drive, Newport News, VA 23606
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
Independent Living
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Continuing Care Retirement Community (CCRC)CCRC
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The Hidenwood is a beautiful, home-like community with a warm, welcoming atmosphere and friendly faces. The staff are consistently described as caring, professional, and genuinely attentive to residents and visitors. Zsavonne Perryman and the leadership team are praised for informative tours, clear communication, and compassionate guidance. The community offers a wide range of engaging activities and wellness services, with staff who go above and beyond to involve residents. Residents feel safe, respected, and part of a close-knit, family-like environment. The dining experiences are highlighted as high-quality, with varied menus and restaurant-style service. The facility is bright, clean, well-maintained, and frequently refreshed with renovations. The Hidenwood comes highly recommended by families and is considered a top choice for aging loved ones.
The facility's managerial staff needs an overhaul and uses improper protocols for senior living. The place is described as a hazard for seniors, with roaches and inoperable elevators. The administration refused to refund the security deposit and the September rent after flood damage. The hallways are narrow and unsafe for wheelchair users, and morning staffing was reportedly unavailable. There is very high staff turnover, reportedly around 80%. A reviewer alleges that residents are sedated with sleeping medications to keep them from being watched. The rooms and facility are described as dirty, with mold and water damage, indicating a lack of cleanliness.The Hidenwood Retirement Community in Newport News is best suited for active, social seniors who want a warm, home?like environment with strong on?site care options, including memory care, and a clear emphasis on resident life. Families choosing this community should prize a cheerful atmosphere, robust dining, and a lively calendar of activities, from music programs to outings and entertainment. It works well for those who want easy access to family visits, a well?booked therapy and nursing team, and a campus where residents are known by name and engaged in daily life rather than parked in their rooms.
Alternatives are worth considering for several profiles. Those who require highly predictable, one?on?one dementia care with flawless continuity and zero tolerance for staffing turnover or communication gaps may prefer a setting with a longer track record of consistent care. Families who have experienced or fear serious maintenance issues, frequent outages, or disputes over deposits and charges might lean toward communities with a tighter track record on financial transparency and risk management. Finally, any family that prioritizes barrier-free design with very wide hallways, universal wheelchair accessibility, and guaranteed, around?the?clock staffing on every shift may find other campuses more aligned with their expectations.
The community's strengths tend to offset the notable downsides when the goal is a vibrant, people?centered living experience. A high proportion of reviews sing the praises of the staff, leadership, and the sense of family that permeates the halls. Residents and families repeatedly highlight warm greetings, attentive care, and a dining program described as restaurant?quality - with options, good variety, and a sense of hospitality that makes meals feel special. The presence of 24/7 licensed nursing and a memory?care unit on site reduces the fracture points many families worry about during transitions, while renovations, sunlit common areas, a movie theater, and sunrooms contribute to a feeling of ongoing improvement and comfort.
Yet, the main cons cannot be dismissed, especially when deciding for a loved one with higher care needs. Several reviews point to management turnover and variability in how issues are escalated or communicated, sometimes resulting in frustration for families during hospital stays or care changes. Maintenance concerns - the elevator status and roach sightings cited by some - and a few high?stakes incidents (flood damage in a resident apartment, disputed deposits, and contested charges) have left voices wary. Hallway width in some areas and moments of sparse on?shift staffing also surface in observer notes, suggesting that care quality is highly dependent on the particular shift and unit. These aren't universal faults, but they are real red flags for families who demand seamless, uncompromising operations.
What this means in practical terms is that prospective residents should enter with a clear checklist and a critical eye. During tours, verify consistency of care beyond the glossy presentation: observe interactions in the memory?care area, ask for specific escalation protocols, and request a detailed, written cost breakdown with examples of what is included at each level of care. Visit off hours to gauge staffing presence, taste the monthly menu, and talk directly with current residents and family members about how complaints are handled. If considering a move, request a respite stay to evaluate daily routines, and insist on clarity around maintenance responsiveness, safety features, and the process for handling emergencies.
In the end, The Hidenwood stands out as a compelling option for families seeking an active, values?driven community that feels like home, with generous programming, strong leadership, and integrated care options. It is particularly appealing to those who value a lively campus atmosphere, a strong dining program, and the reassurance of on?site nursing and memory care. It may, however, be less suitable for families prioritizing ironclad care continuity on dementia units, absolute consistency in management, or flawless maintenance at all times. For those willing to do thorough due diligence and to lean into the visible strengths - the warmth of staff, the sense of community, and the quality of life programs - The Hidenwood can be a wonderful, life?affirming home for a loved one.
125 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newport News Williamsburg International (4 miles away) Norfolk International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Room serviceRoom service is important for seniors in a senior living community because it provides convenience and allows them to have their meals delivered directly to their room. This can be especially beneficial for seniors who may have mobility issues or difficulty accessing the dining area. Room service ensures that seniors are able to receive nutritious meals without having to navigate through the facility, allowing them to maintain their independence and overall well-being. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hidenwood Retirement Community in Newport News, VA offers a range of amenities and care services designed to enhance the quality of life for its residents. The community features a beauty salon with an on-site beautician, ensuring that residents can easily maintain their appearance. Cable or satellite TV is available in each residence, providing entertainment options. Community-operated transportation is provided for residents to run errands or attend appointments.
A computer center is available for residents to stay connected and engaged with technology. The dining room offers restaurant-style dining, serving delicious and nutritious meals prepared by the staff. Residents have access to a fitness room and gaming room to promote physical activity and social interaction. A garden and outdoor space provide opportunities for relaxation and enjoyment of nature.
Housekeeping services are provided along with laundry facilities, making it easy for residents to maintain a clean and comfortable living environment. Each residence is fully furnished and includes a kitchenette for added convenience. Private bathrooms ensure privacy for residents.
The community offers move-in coordination services to assist new residents with the transition process. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected online. Resident parking is provided for those who have their own vehicles.
In terms of care services, there is a 24-hour call system and supervision available for resident safety. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are offered along with special dietary restrictions including diabetes diets.
Residents can enjoy room service if desired and there are several nearby cafes, restaurants, pharmacies, physicians' offices, places of worship, theaters, hospitals, and transportation options available to cater to their needs. The community also offers concierge services and planned day trips as well as resident-run activities to keep everyone engaged in enjoyable pursuits.
Overall, the Hidenwood Retirement Community provides a comprehensive range of amenities and care services tailored towards creating a comfortable, fulfilling lifestyle for its residents.
The Hidenwood Retirement Community is located at 50 Wellesley Drive, Newport News, VA 23606 in Newport News city, Virginia
The Hidenwood Retirement Community on seniors.fyi includes 14 photos including images showing interior, bedroom, windows, exercise equipment, dining, living room, kitchen, dining table, and more.
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Interior
Decor
Living Room
Building
Trees
Windows
Dining
Kitchen
Lighting
Chandelier
Seating
Exercise Equipment
Game Room
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