Progressive Healthcare Services

Cons

• The company rarely has coverage.
• They do not answer the phone.
• They do not return calls in a timely manner.
• The owners and staff are unprofessional.
• Some aides have no medical background or certification.
• They abruptly end services without proper written notice.
• They falsely claimed that the client refused an aide who never arrived at the door.
• They engage in bad business practices.

Review

The collection of remarks paints a troubling picture of this home care provider, consistently highlighting a pattern of practical and ethical shortcomings. Reviewers describe a service landscape where coverage is rarely available, leaving clients to cope with gaps and delays that disrupt routines and raise concerns about continuity of care. This underlying issue - sporadic coverage - appears as the thread running through multiple complaints, suggesting that reliable staffing is not reliably in place when it's needed most.

Communication appears to be a recurring bottleneck as well. A common refrain is that they do not answer the phone, and they don't return calls in a timely manner. This lack of responsiveness compounds the problems caused by inadequate coverage. When families, patients, or new clients attempt to coordinate care or seek updates, they encounter persistent delays and silence, which can be stressful and disorienting in situations where timely information and reassurance matter.

Concerns about professionalism extend beyond scheduling and responsiveness to the qualifications and demeanor of the people delivering care. The reviews describe unprofessional owners and staff, and they flag that some aides are uncertified and lack a medical background. This combination raises serious questions about the level of training, safety, and quality of care that clients receive. When caregivers lack proper credentials or adhere to professional standards, it undermines trust and can leave clients feeling vulnerable.

Another severe issue cited is the abrupt ending of services without proper written notice. Such termination without formal documentation leaves families unprepared and without a clear plan for continuation of care. Adding to the dissatisfaction, there is a troubling claim that the company sometimes asserted a client refused an aide who, in at least one instance, never even visited the doorstep. This allegation points to potential miscommunication or misrepresentation and underscores the frustration and confusion that can arise when records and interactions do not align with reality.

Overall, the convergence of inconsistent coverage, poor communication, questionable staff qualifications, abrupt terminations, and alleged mischaracterizations feeds a strong impression of bad business practices. The bulk of the feedback signals not just isolated incidents but a pervasive sense of unreliability and inadequate service. Families describe a system where expectations are unmet, accountability is unclear, and the standard of care appears compromised by systemic issues rather than isolated missteps.

For those considering this provider, the experiences shared here serve as a cautionary lens. Potential clients might want to probe seriously into how coverage is scheduled and guaranteed, how quickly calls are returned, and what credentials and training the aides actually hold. Asking for written notices of any service changes, requesting a clear plan for when coverage is not available, and verifying the qualifications of staff could help mitigate some of the concerns raised. In environments where reliability and transparency are critical, these reviews portray a need for careful diligence before engaging with the company.

This part of Newport News, Virginia is a convenient and bustling area with easy access to physicians, pharmacies, restaurants, cafes, places of worship, hospitals, and transportation options. With several medical facilities nearby such as the Riverside Regional Medical Center and various specialists within a short distance, residents can easily access healthcare services. There are also a variety of dining options ranging from casual eateries like IHOP and Wendy's to more upscale establishments like The Cove Tavern and Sushi Yama Japanese Restaurant. Additionally, there are cafes such as Panera Bread and Starbucks for those looking for a cozy spot to enjoy a cup of coffee. With the AMC Hampton Towne Centre 24 theater not too far away, entertainment options are plentiful. The proximity to the Newport News/Williamsburg International Airport adds convenience for those who may need to travel frequently. Overall, this neighborhood offers a well-rounded living environment for seniors with various amenities close by.

Physicians

• Dr. J. Drew O'Neal, MD (0.2 miles)
• Roxanne Dietzler (0.3 miles)
• Staton Danielle General Surgery Office (0.4 miles)
• Petersen, Agnieszka Dr - Tidewater Physicians Multispecialty Group Lung and Sleep Specialists (0.4 miles)
• TPMG Orthopaedic Sports Medicine (0.4 miles)
• Center For Renal Medicine (0.4 miles)
• John W Boyd, MD (0.5 miles)

Restaurants

• The Cove Tavern (0.2 miles)
• Tradition Brewing Company (0.3 miles)
• IHOP (0.5 miles)
• Sushi Yama Japanese Restaurant (0.5 miles)
• Wendy's (0.6 miles)
• Harpoon Larry's Fish House & Oyster Bar (0.6 miles)
• Sonic Drive-In (0.6 miles)

Pharmacies

• Riverside Pharmacy Services (0.7 miles)
• Walgreens (0.8 miles)
• Good Neighbor Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Kroger Pharmacy (2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)

Places of Worship

• Warwick United Church of Christ (0.8 miles)
• Sixth Mount Zion Baptist Temple (4.5 miles)

Hospitals

• Riverside Regional Medical Center Employee Health (1.5 miles)
• Riverside Regional Medical Center (1.6 miles)
• Mary Immaculate Hospital Nursing (4.7 miles)
• Mih Bon Secours Gift S (4.7 miles)
• Sentara CarePlex Hospital (4.9 miles)

Cafes

• Panera Bread (1.6 miles)
• Starbucks (1.9 miles)
• Starbucks (2 miles)
• Starbucks (2 miles)
• Panera Bread (3.8 miles)

Theaters

• AMC Hampton Towne Centre 24 (3.1 miles)

Transportation

• Newport News/Williamsburg International Airport (PHF) (3.6 miles)