Nurse Next Door Home Care Services-Hampton Roads

Pros

• Nurse Next Door did an excellent job with a father in hospice care.
• The service was very good.
• Phyllis is described as a frequent caregiver who is caring, dependable, proactive, and pleasant.
• Phyllis does an excellent job with a grandmother who battled dementia.
• Phyllis Wesley's compassion is very apparent in how she treats her dad, and she is very caring.
• Phyllis takes care of Millie Brown and does an excellent job; she is personable and caring.

Cons

• The Newport News office reportedly has no services and shows poor responsiveness, leading to questions about the company's legitimacy.
• The HQ and local offices are described as having very poor communication, with multiple missed callback promises.
• The local area is described as unprofessional, including an incident where staff were seen arguing and pushing someone outside the office.
• At least one reviewer would not recommend Nurse Next Door.
• A company driver was described as tailgating and driving aggressively, raising safety concerns.
• That driving incident led a potential client to decide against using the service.

Review

The reviews surrounding Nurse Next Door in the Newport News area present a mixed picture, highlighting both the high quality of individual caregivers and significant administrative and communication challenges. A number of commenters describe very positive, even life-changing experiences with in-home care, especially for family members dealing with dementia or hospice needs. Yet these same voices also recount frustration with reaching the local office, uncertainty about the status of the Newport News operation, and questions about the company's reliability and responsiveness. Taken together, the accounts suggest that the caregiver staff can be excellent, but the organizational side of the service can be inconsistent and, in some cases, troubling.

Several reviewers report trying repeatedly to contact the Newport News office and the headquarters, with little success. One person notes calling the HQ five times over the course of a week and still not receiving a callback from the local office. They indicate that, after reporting the missed callbacks to the HQ, they were told the Newport News office was closing. This combination of persistent outreach attempts and vague or unfulfilled promises to follow up has left some potential clients questioning the legitimacy or stability of the local operation. The overarching theme here is a pattern of poor communication and delays that undermine trust, even before any care services are delivered.

Against this backdrop of administrative frustration, numerous comments celebrate the real strengths of Nurse Next Door: the caregivers themselves. A common thread is the exemplary work of Phyllis Wesley, who is repeatedly described as compassionate, proactive, and deeply experienced with dementia and related conditions. Reviewers with mothers or grandmothers facing Parkinson's dementia or other cognitive challenges speak about Phyllis as a dependable presence in the home, helping with mornings and evenings and providing engagement that improves daily routines and well-being. The praise often emphasizes not just reliability, but the caregiver's ability to create a calm, respectful, and comforting environment for someone with memory issues.

Specific anecdotes reinforce the high regard for Phyllis and other team members. One reviewer notes that Phyllis "sits with my father" and demonstrates obvious compassion in the way she treats him, while another calls Phyllis an "empathetic angel" who understands dementia and helps reduce the family's stress. Others mention that the overall care team - carers beyond Phyllis - has been consistently good, with Phyllis singled out for particular appreciation in several posts. The positive impact on the patient's health and eating habits is described as tangible, with reviews noting better overall health and more peace of mind for family members who previously felt overwhelmed by caregiving duties.

In addition to dementia care, there are testimonials that reference hospice-specific support, with one reviewer explicitly thanking Nurse Next Door for "an excellent job with my father who was in hospice care." There is a sense that when the caregiving staff are aligned and present, families feel heard, supported, and relieved of daily caregiving burdens. One notice even credits the agency with improving the patient's home environment and the caregiver's ability to keep an orderly, well-maintained space, further underscoring that quality care can lead to meaningful improvements in a patient's daily life and in the family's overall well-being.

However, the collection would be incomplete without acknowledging the more critical voices. A few reviewers urge caution, citing poor communication and a lack of coordination as primary concerns. One commenter simply states, "Poor communication," and suggests doing more research, implying that the customer service experience does not match the caregiving quality in some cases. Another reviewer raises concerns about a driver in Williamsburg who exhibited dangerous driving behavior - tailgating, weaving in and out of traffic in a 35 mph zone - which raises safety concerns about company representatives using the car fleet. While this single driving incident does not reflect the entire organization, it contributes to a perception that there are reliability and safety issues to consider, particularly for families entrusting a loved one's care to a home health provider.

Taken together, the feedback portrays Nurse Next Door as a service with real strengths and notable weaknesses. The caregivers, particularly Phyllis Wesley, appear to be capable, compassionate, and effective in supporting patients with dementia and other complex needs. Their presence brings tangible benefits in daily functioning, mental stimulation, and emotional comfort for patients and relief for families. On the other hand, the administrative side - availability of the local Newport News office, responsiveness to inquiries, and overall reliability of communications - receives frequent criticism. For prospective clients, the message is clear: expect outstanding compassionate caregiving from individual team members, but proceed with caution regarding scheduling, communication, and office stability. It may be prudent to confirm current office status, request a clear point of contact, and establish expectations for response times before committing to ongoing care.

Located in Newport News, Virginia, this area offers a variety of amenities that cater to the needs of seniors. With multiple cafes such as Panera Bread and Starbucks nearby, residents can enjoy a leisurely coffee or meal with friends. There are also several restaurants within a short distance, including Golden Corral and Cracker Barrel, providing convenient dining options. For healthcare needs, there are several pharmacies and physicians offices in the vicinity, offering easy access to medical services. Additionally, there are hospitals like Mary Immaculate Hospital and Riverside Regional Medical Center nearby for any emergencies. The area also provides transportation options with the Newport News/Williamsburg International Airport just a mile away. Overall, this part of Newport News offers a range of amenities and services that make it a suitable option for seniors looking for a comfortable and convenient living environment.

Cafes

• Panera Bread (0.5 miles)
• Starbucks (1.9 miles)
• Starbucks (2.8 miles)
• Starbucks (3 miles)
• Panera Bread (4.3 miles)

Restaurants

• Golden Corral (0.5 miles)
• Cracker Barrel (1.3 miles)
• Cheddar's Scratch Kitchen (1.5 miles)
• TGI Friday's (1.9 miles)
• P.F. Chang's China Bistro (2.1 miles)
• BJ's Restaurant & Brewhouse (2.1 miles)
• Second Street American Bistro (2.8 miles)

Pharmacies

• Good Neighbor Pharmacy (0.7 miles)
• Walgreens (1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Kroger Pharmacy (3 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.8 miles)

Physicians

• Riverside Internal Medicine Of Denbigh (0.9 miles)
• Patrick Henry Family Medicine (1.2 miles)
• Curtis W R Scott Jr MD (1.4 miles)
• Riverside Partners-Women's HLH - Monilla Dent MD (1.4 miles)
• Daniel Lee Medical Group (1.4 miles)
• Commonwealth Family Practice (2.7 miles)
• Virginia Oncology (3.4 miles)

Transportation

• Newport News/Williamsburg International Airport (PHF) (1 miles)
• Felker Army Air Field (FAF) (4.9 miles)

Hospitals

• Mary Immaculate Hospital Nursing (1.4 miles)
• Mih Bon Secours Gift S (1.4 miles)
• Mary Immaculate Hospital (2.6 miles)
• McDonald Army Health Center (3.9 miles)
• Riverside Regional Medical Center Employee Health (4.6 miles)
• Riverside Regional Medical Center (4.7 miles)

Places of Worship

• Warwick United Church of Christ (4.3 miles)

Theaters

• AMC Hampton Towne Centre 24 (6.9 miles)

Parks

• Yorktown Battlefield (7.4 miles)