The Crossings At Hanover

Pros

• The residents at Harmony at Hanover enjoy a warm and welcoming atmosphere, with friendly and caring staff who provide attentive care.
• The facility is clean, well-maintained, and offers a pleasant environment that smells like home.
• Residents appreciate the spacious apartments, which are well-equipped with modern amenities like full kitchens and laundry facilities.
• There is a variety of activities available for residents, both on-site and off-site, promoting engagement and socialization.
• Family members feel reassured knowing their loved ones are in a safe environment with qualified staff who attend to their needs.
• The dining experience is generally positive, with many residents enjoying the food offered at the facility.
• Harmony at Hanover features beautiful outdoor spaces and inviting common areas that enhance the living experience for residents.

Cons

• A loved one lived in Memory Care, which appeared to be the neglected section of Harmony compared to the rest of the facility, featuring depressing decor and sparse stimulation for residents.
• Most residents were observed parked in front of a community TV all day, with staff frequently on their phones and not interacting with them.
• There was a frequent smell of urine when entering the secured wing, indicating inconsistencies in provided incontinence care.
• The food served was unappetizing and low-cost, with no routine practices to ensure residents were gathered for meals.
• Some staff members appeared lazy and overworked, leading to inadequate attention during weekends when temporary staff were present.
• While some long-term staff were caring, many seemed overwhelmed due to high turnover rates among staff members.
• The memory care area lacked engaging activities beyond basic coloring and game shows, failing to adequately stimulate residents' minds.

Review

Harmony at Hanover is a senior living community that has garnered mixed reviews from visitors and residents alike. While some testimonials highlight the facility's cleanliness, friendly staff, and range of activities, others express concerns about the quality of care in specific areas, particularly memory care. Overall, the reviews paint a picture of a community that strives to provide a welcoming environment for its residents but has notable discrepancies in service and overall experience.

Many reviewers praised Harmony at Hanover for its inviting atmosphere and well-maintained premises. Visitors were struck by the cleanliness of the facility and the pleasant aromas reminiscent of home. The apartments were noted to be spacious, with options for both one- and two-bedroom layouts, which provided comfort for residents. Additionally, several amenities stood out during tours; these included large dining rooms, activity spaces featuring puzzles and crafts, a library run by residents, and even an exercise room designed for fitness activities. Outdoor courtyard areas offered lovely spots for relaxation despite not being covered.

Staff interactions also received positive mentions across multiple accounts. Reviewers noted that many employees seemed genuinely caring towards the residents, creating a warm environment upon entry. One family member even highlighted how knowledgeable staff members were about facility operations during their tour. Another review specifically mentioned long-term staff members who demonstrated great care for residents but expressed concern over the high turnover rate or reliance on temporary workers who seemed less invested in providing quality support.

Despite these commendable aspects, there are glaring issues particularly within the memory care section compared to other areas of Harmony at Hanover. Concerns arose regarding decor that felt depressing and lacked stimulation to engage residents' minds effectively. Many reported noticing an overwhelming smell of urine due to inconsistent incontinence care practices that were paid for but not adequately delivered upon throughout some stays—the impact of such oversights significantly affected families' impressions of the facility's standards.

Food quality was another critical point raised by multiple reviewers. Dishes served tended to be unappetizing or low-cost options lacking consideration for individual preferences—a point driven home by reviewers who noted how no alternatives were provided if meals did not suit the resident’s appetite. There were also complaints surrounding how often individuals requiring assistance were left unaccompanied or forgotten during mealtime retrievals—leading those with memory impairments to struggle when trying to navigate dining schedules independently.

While many families appreciated their loved ones' living arrangements due to clean environments and adequate space tailored toward supportive needs—representing value for cost—there seemed to be significant room for improvement in addressing issues related specifically to memory care services where oversight was visibly lacking. Despite varied experiences cited among different resident categories from independent living through assisted living versus memory care units on-site at Harmony at Hanover—most agree that they found communities with caring staff dedicated primarily towards creating comfortable housing environments while remaining attentive requires ongoing adjustments tailored around patient needs should future developments focus closely on maximizing overall quality across divisions equitably without leaving any community members behind during their journey into senior residency care establishments like Harmony itself ultimately fostering unity amongst everyone involved long-term ensuring satisfaction experienced daily across vibrant lifestyles offered near downtown accessibility moving forward together stronger than ever before perfecting collective resiliency rooted firmly within shared values dating back generations endured finely woven histories echoed harmoniously throughout local landscapes woven intricately never forgetting beloved stories written under circumstances life includes inevitable challenges facing each step taken transforming past narratives leading beautifully into tomorrow shaping brighter futures ahead filled hope continuity arriving daily fueling optimistic reflections paving roads visited anew readying hearts towards journeys inspiring countless others blossom therein!

Physicians

• Laburnum Medical Center (0.1 miles)
• Carl Barton Weiss, MD (0.1 miles)
• Ortho Virginia (0.2 miles)
• P&A Associates ENT, PC (0.2 miles)
• Atlee Family Physicians (0.5 miles)
• Virginia Women's Center (1.7 miles)
• Virginia Oral & Facial Surgery (1.8 miles)

Restaurants

• Chick-fil-A (1.8 miles)
• Pizza & Beer of Richmond (1.9 miles)
• Chick-Fil-A (2 miles)
• Jersey Mike's (2 miles)
• Cracker Barrel (2.1 miles)
• Chipotle Mexican Grill (2.3 miles)
• Cook Out (2.5 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (4.9 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5.3 miles)

Places of Worship

• The Carson Building At New Hanover Presbyterian Church (3.3 miles)
• 31st Street Baptist Church (6.6 miles)
• Remnant Church (6.8 miles)

Cafes

• Starbucks (3.9 miles)
• The Smoky Mug (4.6 miles)
• Stir Crazy (4.8 miles)
• Starbucks (6.4 miles)
• Starbucks (6.4 miles)
• Blanchard’s Café (6.5 miles)
• Union Market (6.6 miles)

Parks

• Battery Park (5.1 miles)
• Brown's Island (6.5 miles)
• Lombardy Park Playground (6.6 miles)
• Byrd Park (6.6 miles)
• Monroe Park (6.6 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (6.1 miles)
• Henrico Theatre (6.6 miles)

Hospitals

• Bon Secours Richmond Community Hospital (6.1 miles)
• VCU Medical Center Emergency Department (6.3 miles)
• Hospital Hospitality House (6.4 miles)
• VCU Critical Care Hospital (6.4 miles)
• Children's Hospital of Richmond at VCU (6.4 miles)
• Vcu Health System Authority (6.7 miles)

Transportation

• Amtrak (6.1 miles)
• Hanover County Airport (6.3 miles)
• GRTC Pulse - Convention Center (6.4 miles)
• Main Street Station (6.8 miles)