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4.1 from 140 reviews
5 stars
91
4 stars
18
3 stars
4
2 stars
2
1 stars
25
Overall Review of Hanover Health And Rehabilitation Center
common
Staff warmth comes through
Residents repeatedly describe staff who are kind, attentive, and professional.
Many residents and families say the staff communicates well and treats them with respect during rehab and nursing care. Multiple reviews include specific praise for CNAs, nurses, therapy staff, and front-office roles, often noting that staff greet visitors warmly and help quickly when they can. There are also contrasting negative experiences in the reviews, but the overall recurring theme is that caring interactions stand out to families.
differentiator
Therapy is a high point
Therapy is a standout part of stays for many residents.
Several reviews single out physical, occupational, and related therapy as the best part of the experience, with families describing knowledgeable therapists and steady progress. In a number of stories, residents credit therapy staff with encouragement and safety coaching during mobility and recovery. While some reviews criticize care consistency and response times, those negative accounts do not take away from how often therapy is praised on its own.
common
Activities and faith-based programming
Activities help fill the week, including faith-based sessions.
Reviews mention organized activities such as games and ongoing scheduled programming, and at least a few families highlight the activity director role when planning and engagement are going well. There are also mentions of faith-based programming, including biblical videos and group sharing. Overall, residents and families describe activity support as something that adds structure to the stay.
caveat
Food and cleanliness concerns recur
Food quality and odors are recurring concerns in reviews.
Some families report dissatisfaction with meals, describing food as unpleasant or even inedible at times. Others raise cleanliness-related issues, including noticeable urine odors or lingering smells in hallways, and they also mention room cleanliness and housekeeping follow-through. A few reviews say the facility is clean and well-kept, but the negative comments about food and odors show up often enough to be a concern for prospective families.
caveat
Staffing and call-bell response vary
Some reviews describe delays and inconsistent response.
A recurring negative theme is that care response can be slow, particularly around call buttons and times when families expect help with hygiene or assistance. Several reviews mention short staffing or times when patients appear to wait longer than they should, and some families describe medication or documentation issues as part of that same concern. At the same time, other reviews say call bells were answered quickly and that staff anticipated needs, so the experience seems to vary from visit to visit.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Richmond International (8 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
CVS Pharmacy (0.7 miles)
Walgreens (0.8 miles)
Walgreens (4.3 miles)
CVS Pharmacy (4.6 miles)
Springer Pharmacy (5.4 miles)
CVS Pharmacy (6.1 miles)
Walgreens (6.7 miles)
Restaurants
Cook Out (0.8 miles)
McDonald's (0.8 miles)
Jersey Mike's (1 miles)
Chick-Fil-A (1.2 miles)
Cracker Barrel (1.4 miles)
Chipotle Mexican Grill (1.4 miles)
Pizza & Beer of Richmond (3.6 miles)
Physicians
Patient First - Mechanicsville (1 miles)
Virginia Oral & Facial Surgery (1 miles)
Virginia Women's Center (1.1 miles)
Allergy Partners of Richmond (1.3 miles)
Atlee Family Physicians (1.8 miles)
Mechanicsville Medical Center (2.1 miles)
Ortho Virginia (2.3 miles)
Places of Worship
The Carson Building At New Hanover Presbyterian Church (4 miles)
31st Street Baptist Church (7.1 miles)
Southern Baptist Convention (7.2 miles)
Seven Pines Baptist Church (7.5 miles)
Theaters
Henrico Theatre (5.6 miles)
Bow Tie Movieland at Boulevard Square (7.8 miles)
Hospitals
Henrico health care (5.9 miles)
Bon Secours Richmond Community Hospital (6.7 miles)
VCU Critical Care Hospital (7.4 miles)
Children's Hospital of Richmond at VCU (7.5 miles)
Hospital Hospitality House (7.5 miles)
VCU Medical Center Emergency Department (7.7 miles)
Hanover Health And Rehabilitation Center on seniors.fyi includes 5 photos including images showing interior, nurse, healthcare, outdoor, and more.
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