Hanover Health And Rehabilitation Center

Pros

• Victoria Brown consistently provides excellent service, ensuring coffee is hot and her laughter brightens mornings.
• Hanover Health & Rehabilitation Center is praised for its cleanliness and friendly staff.
• The exercise room and variety of activities offered at Hanover keep residents engaged and active.
• Several staff members, including CNAs Yolanda and Hailey, are commended for their exceptional care and attentiveness to residents' needs during rehab stays.
• Residents have experienced significant improvements in their mobility and health thanks to the dedicated healthcare personnel at Hanover.

Cons

• The facility has a severe staffing shortage, leading to neglect and poor care for patients.
• Staff members are reported to have awful attitudes and do not provide proper assistance to visitors or patients.
• Patients often experience delays in receiving medication and essential care, leading to significant distress.
• There are multiple complaints about incorrect medical information given by administration, resulting in financial burdens for families.
• The food served is consistently described as awful, cold, and unsuitable for patients with specific dietary needs.
• There have been serious allegations of negligence, including leaving patients in soiled conditions for extended periods.
• Communication from the facility’s administration is poor; phone calls go unanswered or disconnect after several rings.
• Personal belongings of patients have reportedly gone missing during their stay at the rehab center.
• Overall experiences indicate that many families feel their loved ones are not being adequately cared for at this facility.

Review

In recent reviews of Hanover Health and Rehabilitation Center, a striking contrast emerges between positive experiences and deeply concerning accounts, painting an unsettling picture of care at the facility. While some family members express gratitude for the dedication of staff members who provide compassionate care and support, others recount harrowing tales of neglect, miscommunication, and inadequate treatment that leave them feeling frustrated and disheartened.

On one hand, certain reviewers share experiences that highlight quality interactions with staff. For instance, a review mentions the cleanliness of the facility and the friendliness of the staff upon admission. It also emphasizes the presence of various activities available to residents, including games and social events designed to engage patients. Shout-outs were given to specific staff members like CNAs Yolanda and Hailey for their attentiveness in a rehab setting as well as praise for occupational and physical therapists whose approaches brought healing during short-term stays.

However, many other reviews paint a grim picture of patient care at Hanover Health. Disturbing accounts reveal instances of neglect where patients received inadequate attention to their basic needs. One reviewer vividly describes an experience filled with alarm as they relayed how their relative, unable to feed herself or hold her head up due to illness, was falsely reported by nurses as being independent in her care. This gap between reality and documentation raises significant concerns about accountability within the facility’s staffing practices.

Communication—or lack thereof—appears to be a major issue faced by families seeking information about their loved ones' conditions. Multiple complaints cite frustrations over unanswered phone calls or misleading information regarding insurance coverage transitions that resulted in unexpected medical bills. One reviewer recounted how calling for assistance led only to disconnections after long waiting times on hold. This lack of proper communication compounds family anxiety during already challenging circumstances when their loved ones are in vulnerable positions.

Concerns about staffing shortages also permeate several accounts, suggesting systemic issues within the organization. Reviewers have noted that even when staff are present and caring, they remain overwhelmed by sheer volume—often leading to delayed responses to call buttons or requests for assistance while patients endure discomfort or distress. Some reports described alarming instances where patients were left unattended for extended periods while nursing aides engaged in conversations among themselves rather than attending promptly to those in need.

Compounding these grievances is shocking feedback regarding meal provisions and dietary management within Hanover Health. Multiple reviews lamented the quality of food served—often cold—and its unsuitability for residents with specific dietary needs such as diabetes or restrictions related to wound care recovery protocols. Patients have reportedly been served foods detrimental to their health conditions despite documented guidelines intended for therapeutic diets.

In conclusion, Hanover Health & Rehabilitation Center represents a complicated case study in modern healthcare provision for aging individuals requiring rehabilitation services. While there are commendable efforts from certain staff members who garner appreciation from families navigating difficult situations—a brighter note emerging through grief—an overwhelming chorus condemns systemic lapses contributing toward unsafe conditions and starkly inadequate care practices that profoundly impact patient well-being. These polarized experiences prompt prospective clients to critically evaluate what truly lies behind its doors before entrusting their loved ones into its care.

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.6 miles)
• Springer Pharmacy (5.4 miles)
• CVS Pharmacy (6.1 miles)
• Walgreens (6.7 miles)

Restaurants

• Cook Out (0.8 miles)
• McDonald's (0.8 miles)
• Jersey Mike's (1 miles)
• Chick-Fil-A (1.2 miles)
• Cracker Barrel (1.4 miles)
• Chipotle Mexican Grill (1.4 miles)
• Pizza & Beer of Richmond (3.6 miles)

Physicians

• Patient First - Mechanicsville (1 miles)
• Virginia Oral & Facial Surgery (1 miles)
• Virginia Women's Center (1.1 miles)
• Allergy Partners of Richmond (1.3 miles)
• Atlee Family Physicians (1.8 miles)
• Mechanicsville Medical Center (2.1 miles)
• Ortho Virginia (2.3 miles)

Places of Worship

• The Carson Building At New Hanover Presbyterian Church (4 miles)
• 31st Street Baptist Church (7.1 miles)
• Southern Baptist Convention (7.2 miles)
• Seven Pines Baptist Church (7.5 miles)

Theaters

• Henrico Theatre (5.6 miles)
• Bow Tie Movieland at Boulevard Square (7.8 miles)

Hospitals

• Henrico health care (5.9 miles)
• Bon Secours Richmond Community Hospital (6.7 miles)
• VCU Critical Care Hospital (7.4 miles)
• Children's Hospital of Richmond at VCU (7.5 miles)
• Hospital Hospitality House (7.5 miles)
• VCU Medical Center Emergency Department (7.7 miles)
• Crystal Clear Head Lice Removal (7.7 miles)

Cafes

• The Smoky Mug (6 miles)
• Starbucks (6.3 miles)
• Stir Crazy (6.7 miles)
• Country Style Doughnuts (7.3 miles)
• Union Market (7.3 miles)
• Starbucks (7.5 miles)
• Riverbend Coffee (7.6 miles)

Parks

• Battery Park (6.6 miles)
• Brown's Island (7.6 miles)
• Chimborazo Park (7.6 miles)
• Libby Hill Park (7.7 miles)

Transportation

• GRTC Pulse - Convention Center (7.6 miles)
• Main Street Station (7.7 miles)
• Hanover County Airport (7.8 miles)