Hanover Health And Rehabilitation Center
Save8139 Lee Davis Road, Mechanicsville, VA 23111
For more information about senior living options: (844) 490-3973
Victoria Brown consistently provides excellent service, ensuring coffee is hot and her laughter brightens mornings. Hanover Health & Rehabilitation Center is praised for its cleanliness and friendly staff. The exercise room and variety of activities offered at Hanover keep residents engaged and active. Several staff members, including CNAs Yolanda and Hailey, are commended for their exceptional care and attentiveness to residents' needs during rehab stays. Residents have experienced significant improvements in their mobility and health thanks to the dedicated healthcare personnel at Hanover.
The facility has a severe staffing shortage, leading to neglect and poor care for patients. Staff members are reported to have awful attitudes and do not provide proper assistance to visitors or patients. Patients often experience delays in receiving medication and essential care, leading to significant distress. There are multiple complaints about incorrect medical information given by administration, resulting in financial burdens for families. The food served is consistently described as awful, cold, and unsuitable for patients with specific dietary needs. There have been serious allegations of negligence, including leaving patients in soiled conditions for extended periods. Communication from the facility’s administration is poor; phone calls go unanswered or disconnect after several rings. Personal belongings of patients have reportedly gone missing during their stay at the rehab center. Overall experiences indicate that many families feel their loved ones are not being adequately cared for at this facility.In recent reviews of Hanover Health and Rehabilitation Center, a striking contrast emerges between positive experiences and deeply concerning accounts, painting an unsettling picture of care at the facility. While some family members express gratitude for the dedication of staff members who provide compassionate care and support, others recount harrowing tales of neglect, miscommunication, and inadequate treatment that leave them feeling frustrated and disheartened.
On one hand, certain reviewers share experiences that highlight quality interactions with staff. For instance, a review mentions the cleanliness of the facility and the friendliness of the staff upon admission. It also emphasizes the presence of various activities available to residents, including games and social events designed to engage patients. Shout-outs were given to specific staff members like CNAs Yolanda and Hailey for their attentiveness in a rehab setting as well as praise for occupational and physical therapists whose approaches brought healing during short-term stays.
However, many other reviews paint a grim picture of patient care at Hanover Health. Disturbing accounts reveal instances of neglect where patients received inadequate attention to their basic needs. One reviewer vividly describes an experience filled with alarm as they relayed how their relative, unable to feed herself or hold her head up due to illness, was falsely reported by nurses as being independent in her care. This gap between reality and documentation raises significant concerns about accountability within the facility’s staffing practices.
Communication—or lack thereof—appears to be a major issue faced by families seeking information about their loved ones' conditions. Multiple complaints cite frustrations over unanswered phone calls or misleading information regarding insurance coverage transitions that resulted in unexpected medical bills. One reviewer recounted how calling for assistance led only to disconnections after long waiting times on hold. This lack of proper communication compounds family anxiety during already challenging circumstances when their loved ones are in vulnerable positions.
Concerns about staffing shortages also permeate several accounts, suggesting systemic issues within the organization. Reviewers have noted that even when staff are present and caring, they remain overwhelmed by sheer volume—often leading to delayed responses to call buttons or requests for assistance while patients endure discomfort or distress. Some reports described alarming instances where patients were left unattended for extended periods while nursing aides engaged in conversations among themselves rather than attending promptly to those in need.
Compounding these grievances is shocking feedback regarding meal provisions and dietary management within Hanover Health. Multiple reviews lamented the quality of food served—often cold—and its unsuitability for residents with specific dietary needs such as diabetes or restrictions related to wound care recovery protocols. Patients have reportedly been served foods detrimental to their health conditions despite documented guidelines intended for therapeutic diets.
In conclusion, Hanover Health & Rehabilitation Center represents a complicated case study in modern healthcare provision for aging individuals requiring rehabilitation services. While there are commendable efforts from certain staff members who garner appreciation from families navigating difficult situations—a brighter note emerging through grief—an overwhelming chorus condemns systemic lapses contributing toward unsafe conditions and starkly inadequate care practices that profoundly impact patient well-being. These polarized experiences prompt prospective clients to critically evaluate what truly lies behind its doors before entrusting their loved ones into its care.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hanover Health And Rehabilitation Center in Mechanicsville, VA is a well-appointed assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a beauty salon where residents can get pampered and feel their best. With cable or satellite TV available in each room, residents can enjoy their favorite shows and stay entertained. Community operated transportation is provided for easy access to nearby attractions and appointments.
For those who are tech-savvy or want to stay connected with loved ones, there is a computer center equipped with Wi-Fi/high-speed internet. The dining room offers restaurant-style dining experiences where residents can savor delicious meals prepared by the staff.
Fitness enthusiasts will appreciate the fully furnished fitness room which provides opportunities for physical exercise. The gaming room presents a space for recreational activities, while the small library is perfect for quiet reading and relaxation.
Outdoor space allows residents to enjoy nature and bask in the fresh air. Housekeeping services ensure that living areas are clean and tidy, relieving residents from any concerns about household chores.
Private bathrooms provide convenience and privacy, while move-in coordination ensures a smooth transition into the community. Transportation arrangements (non-medical) are provided for outings or errands, as well as transportation to doctors' appointments.
The wellness center focuses on promoting overall health and well-being of individuals residing within the community. In terms of care services, 24-hour call systems are installed throughout the facility for immediate assistance if needed. There is also 24-hour supervision available to ensure safety at all times.
The trained staff provides assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Special dietary restrictions such as diabetes diet are accommodated in meal preparation and service.
To cater to mental wellness, a mental wellness program is implemented which may include various therapeutic activities or sessions tailored to individual needs.
A variety of activities are scheduled daily, including fitness programs, planned day trips, and resident-run activities. Residents can also enjoy concierge services for additional assistance or personalized services.
The community is conveniently located near pharmacies, physicians, restaurants, and places of worship, ensuring easy access to essential services and amenities.
Overall, Hanover Health And Rehabilitation Center offers a vibrant and caring environment where residents can live comfortably while receiving the necessary care and support they need.
Hanover Health And Rehabilitation Center is located at 8139 Lee Davis Road, Mechanicsville, VA 23111 in New Kent County, Virginia
Hanover Health And Rehabilitation Center on seniors.fyi includes 5 photos including images showing interior, outdoor, nurse, healthcare, and more.
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