7472 Eleanor Drive, Mechanicsville, VA 23111
For more information about senior living options: (866) 208-4318
The Haven Assisted Living @ Eleanor Costs & Pricing
At The Haven Assisted Living @ Eleanor, the monthly costs for care services exhibit a competitive pricing structure when compared to both New Kent County and the broader state of Virginia. For semi-private rooms, residents can expect a rate of $3,850, which is slightly higher than the county average of $3,756 but remains lower than the state average of $3,991. In terms of private accommodations, The Haven stands out with its fee of $5,500 - significantly surpassing the county's average of $4,786 yet still exceeding Virginia's state average of $4,684. Furthermore, residents opting for a one-bedroom unit will find that The Haven's price aligns closely at $5,500 with New Kent County's cost level but is notably higher than the state's more affordable average of $4,257. Overall, while some options may exceed local or state averages, The Haven offers a range of residential choices designed to meet varying needs and preferences within an inviting community setting.
| Floor plans | The Haven Assisted Living @ Eleanor | New Kent County | Virginia |
|---|---|---|---|
| Semi-Private | $3,850 | $3,756 | $3,991 |
| Private | $5,500 | $4,786 | $4,684 |
| 1 Bedroom | $5,500 | $5,783 | $4,257 |
Overall Review of The Haven Assisted Living @ Eleanor
Pros
The Haven Assisted Living @ Eleanor offers 24-hour live-in caregivers and a low resident-to-caregiver ratio.- The facility is kept very clean with no odor, and the residents look dressed and well cared for.
- It feels like a 2000-square-foot home, making it a truly home-like setting.
- Jackie is very good—knowledgeable, casual, upbeat, and friendly.
- They provide personalized care from a small, wonderful staff at a more reasonable rate.
- The community has on-site amenities like a hairdresser and opportunities for residents to relax and be pampered.
- The Haven gives peace of mind that the right care decisions were made.
- Absolutely wonderful.
Cons
The family was never told about the fall until the mom died.- The staff shook their heads and acted like they should have been told.
- The owner didn’t return their calls.
- The Haven in Mechanisville (Mechansville), Virginia was described as having bad people and bad care.
- They referred to the facility as a "hell house" due to the poor care.
Review
The Haven Assisted Living @ Eleanor in Mechanicsville is best suited for families seeking an intimate, home-like setting where a very small number of residents receive unusually close supervision. With a license to care for about seven residents, the community functions more like a private residence than a traditional ALF, and that layout appeals to those who want high accessibility to staff, a calm pace, and meaningful daily engagement. It is not a fit for families needing intensive medical oversight or a larger, more publicly staffed environment.
On the positive side, the standout advantage is the staffing ratio and accessibility. Residents enjoy around-the-clock presence of live-in caregivers, which translates to frequent, visible supervision and a sense of safety that larger facilities sometimes lack. The facility consistently reads as clean and odor-free, and the home-like design, with a ranch-style footprint, a central dining area, and a garden, helps residents stay connected to a familiar daily rhythm. Families repeatedly mention personalized attention at a cost that feels more reasonable than many larger communities, with reports of on-site conveniences such as a visiting hairdresser and in-home foot care that enhance quality of life. The anecdotal testimonials describe a staff that understands each resident well and creates an atmosphere where residents appear well-groomed, engaged, and comfortable.
Yet serious red flags appear in the mix of experiences. A troubling review alleges a fall occurred without timely family notification, followed by a lack of responsiveness from management. That account, coupled with a claim that ownership did not return phone calls, casts a shadow over transparency and accountability. While this is a single, strongly negative voice among others, it is not easy to dismiss. In addition, a casual note that the exterior needed painting and upkeep hints at maintenance priorities that may reflect overall resources. Taken together, the most consequential concern is whether the staff and management communicate clearly and act with prompt accountability when health events happen.
Despite the red flags, the core advantages can still offset concerns for the right resident profile. The intimate setting makes it feasible to tailor routines, adapt activities, and respond quickly to subtle shifts in a resident’s condition, something that larger communities often struggle to match. Families with a loved one who benefits from consistent supervision, enjoys a home atmosphere, and values regular, personal care will find the Haven’s model compelling. The combination of a low caregiver load per resident, a comfortable living space, and the potential for a calm, dignified daily life can deliver real peace of mind when paired with proactive, open communication from the staff.
Decision-makers should approach with a practical, disciplined checklist. First, confirm the current state of care planning and daily routines: what is the exact caregiver-to-resident ratio, how are changes in health status reported, and who is the point person for emergencies? Second, verify staffing stability and accessibility: can a family contact the supervisor directly after hours, and how are incidents documented and communicated to families? Third, probe medical capabilities and limits: what medical equipment or nursing tasks are realistically handled on site, what conditions require transfer to a hospital, and how are medications managed and reviewed? Fourth, request candid references from current families and, if possible, speak with residents about daily life, including safety, engagement, and responsiveness. Finally, compare cost against expected service levels and ensure a transparent, itemized understanding of what is included in the rate.
Overall, The Haven Assisted Living @ Eleanor offers a compelling option for families prioritizing intimate, attentive care in a home-like environment at a comparatively affordable price. The decisive factor is whether transparency and swift, reliable communication can be guaranteed, because those elements are indispensable when concerns from a troubling review surface. For residents with modest medical needs who crave daily companionship, personal attention, and a serene setting, this community can be an excellent match. For anyone whose loved one requires robust medical oversight, rapid emergency response, or a track record of consistently open communication, alternatives with larger staffs and more formal incident-management protocols should be considered.
8 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Private
Respite or short term stays offered
Telephone
Wi-Fi/high-speed internet available
Richmond International (8 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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