Runk and Pratt at Liberty Ridge

Pros

• The staff at Liberty Ridge are described as compassionate, patient, and loving towards the residents, treating them like family.
• Residents appreciate the welcoming atmosphere and beautiful facility, which resembles resort living.
• The dining director and activities director receive praise for their hard work, cleanliness, and planning enjoyable activities for residents.
• Many families report feeling grateful for their decision to choose Runk & Pratt at Liberty Ridge for their loved ones' care.
• Despite some challenges, there is a positive note about the friendly and helpful staff who provide good communication with families.
• The faculty maintains a clean environment with no unpleasant odors reported by residents or families.
• Overall experiences of residents indicate an appreciation for the available medical support and therapy services on-site.

Cons

• The personal room is outdated with a dirty beige carpet and pale oak vinyl flooring.
• Staff turnover is high, leading to feelings of vulnerability and inconsistent care.
• Many residents do not enjoy the meals, finding them cold and lacking comfort food options.
• Cleanliness of the rooms has diminished significantly.
• A significant portion of the direct care staff were non-English speaking and appeared understaffed on many occasions.
• Residents have missed meals or medication due to inadequate staffing and response times.
• There were complaints about basic care, including missed baths and laundry not being done.
• Some residents felt that activities staff did not adequately invite or assist residents in attending events.
• The facility's outward appearance was contrasted by serious concerns about care quality behind the scenes.
• Initial experiences included numerous complaints regarding service and care levels, particularly during the first two months of residence.

Review

The Liberty Ridge community, operated by Runk and Pratt, has garnered a mixture of praise and criticism from residents and their families, highlighting both the commendable aspects of the facility as well as areas in need of improvement. Many have expressed gratitude for the compassionate care provided by the staff, who are noted for treating residents like family. Families appreciate the welcoming atmosphere, with special mention made of how open and inviting the environment is for visitors. The dining director’s efforts to maintain cleanliness in the dining facilities have also received positive recognition, along with the activities director's dedication to planning engaging events, contributing to a sense of community within Liberty Ridge.

However, despite these strong points, several reviews bring attention to significant concerns that potential newcomers should be aware of. A recurring issue mentioned is staff turnover; many residents have reported feeling vulnerable due to frequent changes in caregivers. This turnover often results in hiring individuals who may not be adequately trained or proficient in English, leading to communication barriers that make it difficult for residents to seek assistance or voice their concerns effectively. Such staffing challenges have left some families uneasy about their loved ones’ care and overall experience at Liberty Ridge.

The quality of meals served at Liberty Ridge has also been a contentious topic among residents. While some express disappointment over cold meals lacking comfort food staples familiar from home—such as fried chicken and cornbread—others criticize the menu options as unappealing or poorly executed. As one resident noted a desire for traditional comfort foods being replaced by dishes they find unappetizing like soggy chicken and quiche, it becomes clear that there is an expectation for a higher standard regarding meal preparation and presentation than what has been delivered thus far.

On housekeeping matters, there are conflicting reports regarding cleanliness within personal living spaces. While some families acknowledge that linens are changed regularly and laundry services function reasonably well, others report declining standards in room cleanliness and general upkeep of common areas. The dissatisfaction led some residents considering private housekeeping services to ensure their living space meets their expectations for hygiene—a concerning endorsement indicating gaps in service quality that might require facility management's attention.

While many reviewers do appreciate certain amenities available at Liberty Ridge—including its modern decor resembling resort-style living—there is feedback suggesting that efforts could be made to improve emotional engagement with residents through more proactive activity participation initiatives. Some families feel that while activities are offered generously on paper, execution can falter when staff fail to actively encourage resident involvement or assist those needing help getting to events.

Finally, customer service experiences vary widely among those who shared their thoughts on Liberty Ridge. Some families report excellent communication since new management was introduced; they note improved responsiveness from administration regarding care-related issues compared to previous experiences characterized by frustration over lackluster support from staff. Others remain skeptical about sincerity behind administrative improvements given past grievances associated with inadequate responses during critical situations affecting health care delivery.

In conclusion, Runk and Pratt's Liberty Ridge stands out with its appealing environment and caring staff yet faces several operational challenges needing urgent attention—particularly surrounding staffing consistency and meal quality—that could significantly impact residents' overall satisfaction levels. Potential newcomers would do well to weigh this mix of commendation along with genuine concerns while considering whether this assisted living community aligns with their expectations for long-term care solutions they seek for loved ones.

This area of Lynchburg, Virginia, offers a mix of healthcare services, dining options, and recreational facilities within close proximity. With several physicians, pharmacies, and hospitals nearby, seniors can access medical care easily. Restaurants such as Bojangles' Famous Chicken 'n Biscuits and La Villa Da Toto provide convenient dining choices, while cafes like The Muse Coffee Company offer a pleasant atmosphere for socializing. Nearby parks like Ivy Creek Park and Peaks View Park provide opportunities for outdoor activities and relaxation. Places of worship such as Tree of Life Ministries and transportation options like Virginia Aviation make it convenient for seniors to maintain their spiritual and travel needs. Overall, this area provides a variety of amenities that cater to the needs of older adults seeking a vibrant community for senior living.

Physicians

• Jeffrey H Widmeyer (0.5 miles)
• Allison, Megan - Ridge View Dermatology (0.9 miles)
• The Center for Pediatric Therapies (1 miles)
• Seven Hills Dermatology (1.2 miles)
• Johnson Curran Optometry Centers (1.2 miles)
• Women's Health Services of Central Virginia (1.2 miles)
• Centra Rehabilitation - Jamerson Family YMCA (1.3 miles)

Pharmacies

• Kroger Pharmacy (0.7 miles)
• Robertson Drug Co. (1.4 miles)
• Hill City Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Health Mart Pharmacy (2.4 miles)
• Walgreens (2.6 miles)

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (0.8 miles)
• La Villa Da Toto (1.1 miles)
• Taco Bell (1.2 miles)
• TY Thai Cuisine (1.2 miles)
• Beer 88 (1.2 miles)
• Millie's Living Cafe (1.2 miles)
• La Carreta (1.3 miles)

Hospitals

• Virginia Fertility & IVF (1.2 miles)
• The Summit Health & Rehabilitation Center (1.3 miles)
• Bridges Treatment Center (1.4 miles)

Cafes

• The Muse Coffee Company (1.2 miles)
• Starbucks (1.4 miles)
• Joe Beans (3.3 miles)

Places of Worship

• Tree of Life Ministries (1.6 miles)
• Heritage Baptist Church (2.2 miles)

Transportation

• Virginia Aviation (2.2 miles)
• Lynchburg Regional Airport (LYH) (2.5 miles)

Parks

• Ivy Creek Park (3.1 miles)
• Peaks View Park (3.9 miles)

Theaters

• Venue Cinemas (4 miles)