Care Advantage of Lynchburg, VA

Pros

• They got a replacement very quickly after speaking with the administrator.
• They thanked Carol for the quick response.
• They described the nurses and aides as the most caring and compassionate they've ever worked with.
• Aids are generally nice.

Cons

• Care Advantage did not pay the reviewer for work performed and was rude.
• Replacements for aides were hard to obtain when needed, leaving the patient stuck in bed for hours without food or drink.
• The office is described as helter-skelter, with right hand not knowing what the left is doing.
• An aide contracted to care for an 8-year-old autistic child did not show up, forcing the parent to leave work; the school was repeatedly informed the child had been dropped off without an aide arriving.
• The aide was observed not supervising the child and playing on her phone, leading to restrictions at home.
• The office supervisor claimed aides are "behavioral therapists" despite most having no more than a high school education.
• The agency gave 24 hours' notice that they would stop staffing and did not follow up.
• Team Nurse is described as the worst, with poor communication and mismanagement.

Review

Care Advantage provokes a wide spectrum of experiences, from frustration and mistrust to moments of relief and appreciation. One account labels the company harshly at the start: they claim Care Advantage did not pay for work performed and describe the staff as rude. That single line frames a narrative of financial dispute and disrespect, suggesting that for some clients the relationship with the company begins on a very negative footing.

Yet even within those difficult beginnings there are moments of responsive support. In another telling, trouble finding a replacement aide was met with swift action after speaking with an administrator, and the response was specifically attributed to someone named Carol, who provided a quick resolution. This contrast - of a painful initial experience followed by a prompt correction - highlights how much depends on which staff member and which moment you encounter the company's administration.

There is also praise tucked into the mix: the reviewer who says, "The most caring most compassionate nurses and aides I've ever worked with" points to a group of caregivers who stood out for their empathy and dedication. That sentiment echoes in the broader appreciation some clients feel toward the front-line workers themselves, suggesting that the day-to-day care can be genuinely kind and supportive despite other organizational flaws.

At the same time, there is a candid warning about the communication side of the operation. A reviewer notes that aides are generally nice, but emphasizes that "communication is piss poor." This line captures a key tension: even when staff are friendly and capable, the messaging, scheduling, and coordination behind the scenes can fail so profoundly that it undermines trust and reliability. The complaint implies that personal warmth from caregivers doesn't automatically translate into dependable service when the administrative channels falter.

A separate, highly critical account centers on Team Nurse (TN), painting a picture of chaos and neglect. The reviewer declares they cannot envision how Team Nurse could receive a five-star review and goes on to describe the office as "helter skelter - right hand doesn't know what the left is doing." The situation involved after-school care for an eight-year-old autistic child, wherein the aide did not show up as scheduled. The school reportedly notified the parent multiple times that the child had been dropped off, only to discover the aide had not arrived, forcing the parent to leave work to pick up the child. There was no advance notice or call to inform that the aide would be absent, and the reviewer reports repeated incidents of the aide failing to supervise the child, instead playing on her phone.

Further amplifying the concerns, the reviewer claims the aide's phone use was a recurring issue and notes that it led to a ban on phone access at home due to fear of the child getting into trouble. The office supervisor is described as telling families that aides are "behavioral therapists," a claim the reviewer disputes by noting that many aides have no more than a high school education. After receiving a 24-hour notice that staffing would cease in their area, the reviewer says they were never called back to confirm whether staffing had truly ended, simply leaving the arrangement in limbo. The overall conclusion is a strong admonition against considering TN, framed by a blunt recommendation to avoid the service.

Taken together, these accounts reveal a complex portrait. On one hand, front-line caregivers can be incredibly caring and devoted, delivering compassionate support that makes a tangible difference in the lives of clients. On the other hand, administrative missteps, inconsistent communication, and scheduling failures can transform similarly well-meaning services into sources of stress and upheaval for families already navigating difficult care needs. The anecdotes about quick administrative intervention in some cases offer a glimmer of what well-run coordination could look like, while the negative stories highlight the real consequences of mismanagement - missed visits, disrupted routines, and concerns about safety and supervision.

For anyone weighing similar services, the messages are clear and conflicting. The presence of genuinely kind, capable aides suggests a potential for high-quality care when the system works smoothly. However, the severe complaints about payment issues, rude behavior, and especially chaotic office operations and unreliable scheduling indicate substantial risk. The most persistent thread is the importance of dependable communication and consistent staffing, because even the most compassionate caregivers cannot compensate for a system that fails to keep families informed and to ensure that the right supports are in place when they are needed most.

This part of Lynchburg, Virginia, offers a variety of healthcare options with several physicians, pharmacies, and rehabilitation centers in close proximity. The area also features a mix of dining choices including fast food establishments like Bojangles' Famous Chicken 'n Biscuits and more upscale options such as La Villa Da Toto. For those looking to stay active, there is the Jamerson Family YMCA nearby, as well as several parks for outdoor recreation. Places of worship are within a short distance, providing spiritual support for residents. The Lynchburg Regional Airport offers convenient access for travel, and Venue Cinemas provides entertainment options for movie lovers. Overall, this neighborhood provides a well-rounded community with amenities suited for senior living.

Physicians

• Jeffrey H Widmeyer (0.4 miles)
• Allison, Megan - Ridge View Dermatology (0.8 miles)
• Johnson Curran Optometry Centers (1.1 miles)
• The Center for Pediatric Therapies (1.1 miles)
• Seven Hills Dermatology (1.1 miles)
• Centra Rehabilitation - Jamerson Family YMCA (1.3 miles)
• Women's Health Services of Central Virginia (1.3 miles)

Pharmacies

• Kroger Pharmacy (0.6 miles)
• Robertson Drug Co. (1.5 miles)
• Hill City Pharmacy (1.5 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Health Mart Pharmacy (2.4 miles)
• Walgreens (2.5 miles)

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (0.7 miles)
• La Villa Da Toto (1 miles)
• Taco Bell (1.1 miles)
• TY Thai Cuisine (1.2 miles)
• Beer 88 (1.2 miles)
• La Carreta (1.2 miles)
• Millie's Living Cafe (1.2 miles)

Cafes

• The Muse Coffee Company (1.2 miles)
• Starbucks (1.3 miles)
• Joe Beans (3.3 miles)

Hospitals

• The Summit Health & Rehabilitation Center (1.3 miles)
• Virginia Fertility & IVF (1.3 miles)
• Bridges Treatment Center (1.4 miles)

Places of Worship

• Tree of Life Ministries (1.5 miles)
• Heritage Baptist Church (2.2 miles)

Transportation

• Virginia Aviation (2.2 miles)
• Lynchburg Regional Airport (LYH) (2.4 miles)

Parks

• Ivy Creek Park (3.2 miles)
• Peaks View Park (4 miles)

Theaters

• Venue Cinemas (4.1 miles)