The Village At Manor Care

Pros

• The staff at ManorCare is described as friendly, caring, and compassionate, providing attentive support to residents.
• ManorCare offers a clean and comfortable environment with well-maintained rooms and lovely grounds.
• Residents appreciate the engaging activities provided by an activities director, which help keep them active and involved.
• Some reviewers noted that nurses were alert and thorough in their care, making residents feel cared for.
• One family had a positive experience after moving their loved one to ManorCare from another facility, highlighting the uplifting atmosphere of the community.
• The facility provides options for meals, allowing residents to choose alternatives if they don't like what is served.

Cons

• ProMedica Skilled Nursing and Rehabilitation is severely understaffed, leading to inadequate care for residents.
• The food served at the facility is consistently described as awful and undesirable.
• Residents’ rooms are not cleaned properly, and sheets are not changed frequently enough.
• Staff members appear overwhelmed and unable to provide adequate attention to each patient due to being overworked.
• There have been reports of poor bedside manner from staff, contributing to a negative experience for families.
• The administration/management is criticized for failing to address staffing issues effectively and passing responsibilities onto others.
• Patients have reportedly suffered bedsores due to a lack of proper care, including being turned as ordered.
• Families express deep hurt over not being present with their loved ones during critical moments, such as when they passed away.
• There are claims of patients calling out for help only to be ignored by the staff.
• Some reviews highlight a lack of cleanliness in the community, detracting from the overall atmosphere of care.

Review

The recent reviews of ProMedica Skilled Nursing and Rehabilitation in Richmond paint a troubling picture of the facility's current state, particularly when compared to experiences from the past. While some families had positive experiences prior to 2016, it seems that the quality of care has declined significantly in recent years. Visitors and relatives describe an environment plagued by severe understaffing, inadequate food, and insufficient cleaning protocols. One individual expressed disappointment at their brother’s situation after a month of care, noting that staff seemed overworked and unable to provide the attention required for proper cleanliness or patient comfort. This sentiment was echoed by multiple reviewers who observed staff members overwhelmed with duties, making it challenging for them to meet even basic care standards.

One family shared an especially distressing account regarding their mother’s time at the facility. They reported that she developed bedsores due to not being turned as required and faced hygiene issues due to inadequate cleaning practices. The absence of proper bedside manner from staff added to their dismay; interactions between caregivers and patients appeared lacking in compassion. When they addressed these concerns with administration, they felt dismissed as management merely shifted responsibility among themselves rather than implementing meaningful changes. Such anecdotes highlight systemic issues within the facility that seem reflective of broader management problems rather than individual failings on part of the frontline staff.

The communication breakdown noted by many families also stands out as concerning. Reviews mention instances where critical information was not relayed properly between shifts or from caregivers to families, often leaving loved ones confused and frustrated during important moments. One heartbreaking review indicated that the family was not notified in time to be with their mother during her final moments—a failure that has left lasting emotional scars on them. Comments like “YOUR MOTHER IS DEAD” illustrate a lack of sensitivity that is unacceptable in healthcare settings, particularly in a nursing home where families expect warmth and support during difficult times.

In stark contrast, some reviews highlighted experiences at ManorCare Richmond—a facility praised for its warm atmosphere and caring approach towards residents. Families transitioning their loved ones from less satisfactory environments found ManorCare uplifting and inviting compared to others like ProMedica. Many mentioned how friendly staff members contributed positively by ensuring patients were comfortable while participating in varied activities designed for rehabilitation and engagement.

However, even within positive assessments of facilities like ManorCare, there are notes about areas needing improvement—particularly regarding meal quality and timeliness of responses when residents called for assistance. While some meals received praise, others fell short of expectations; nevertheless, options were available for picky eaters or those requiring specific dietary needs. Despite these shortcomings, many reviewers seemed satisfied overall with clean living conditions and attentive staff who genuinely cared about resident well-being.

Ultimately, familial experiences across both facilities underline a crucial reality: quality care hinges not only on adequate staffing levels but also on compassionate leadership willing to take responsibility for patient outcomes. Issues such as insufficient resources can lead facilities into chaotic atmospheres detrimental to patient health. A dedicated workforce exists wanting desperately to provide excellent care but is hindered by systemic failures—from management downwards—that must be addressed before true improvements can be realized within skilled nursing homes like ProMedica Skilled Nursing and Rehabilitation in Richmond.

This part of Richmond, Virginia offers a convenient location with easy access to various amenities such as physicians' offices, pharmacies, transportation options like Amtrak and GRTC Pulse, cafes including Starbucks and Panera Bread, as well as a variety of restaurants ranging from fast-food chains to local eateries like The Answer Brewpub and Mekong Restaurant. Additionally, there are hospitals nearby such as St Marys South Building and VCU Medical Center Emergency Department for any medical needs. For recreational activities, residents can enjoy the nearby parks such as Byrd Park and Battery Park, perfect for outdoor leisure. Places of worship like Staples Mill Road Baptist Church and Remnant Church are also in close proximity for spiritual fulfillment. Overall, this area provides a balanced mix of healthcare services, dining options, transportation facilities, and recreational opportunities making it an ideal choice for seniors looking for a vibrant community to settle down in.

Physicians

• Brooks Optical (0.8 miles)
• Dr Vera Dham & Associates (1.4 miles)
• Pulmonary Associates of Richmond (2.5 miles)
• Virginia Physicians (3 miles)
• Commonwealth Primary Care (3 miles)
• Tuckahoe Orthopaedic Assoc (3.1 miles)
• Neuropsychological Associates Of Virginia (3.2 miles)

Transportation

• Amtrak (1.4 miles)
• GRTC Pulse - Convention Center (5.2 miles)

Cafes

• Starbucks (1.6 miles)
• Stir Crazy (2 miles)
• Panera Bread (2.3 miles)
• Panera Bread (2.6 miles)
• Blanchard’s Café (3.5 miles)
• The Smoky Mug (3.8 miles)
• Starbucks (3.9 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.4 miles)

Restaurants

• The Answer Brewpub (2.4 miles)
• Mekong Restaurant (2.5 miles)
• Roots Natural Kitchen (2.5 miles)
• Burger King (2.5 miles)
• Chick-Fil-A (2.5 miles)
• Chopt Creative Salad Co. (2.7 miles)
• McDonald's (2.8 miles)

Hospitals

• St Marys South Building (3.2 miles)
• VCU Medical Center Emergency Department (4.5 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (3.3 miles)

Places of Worship

• Staples Mill Road Baptist Church (3.8 miles)
• Remnant Church (4.1 miles)
• Tikvat Israel Congregation (4.2 miles)
• Christadelphian Chapel (4.3 miles)
• Richmond Virginia Temple (5.2 miles)

Parks

• Byrd Park (3.8 miles)
• Battery Park (3.9 miles)
• Lombardy Park Playground (4.5 miles)
• Monroe Park (5 miles)
• Dogwood Dell (5.2 miles)
• Barker Field Dog Park (5.3 miles)