Angel Wings Family Services in Hampton,, VA

Pros

• Angel Wings Home Care Services has been a true blessing for families.
• The company provides care with compassion, professionalism, and genuine kindness.
• The team at Angel Wings Home Care Services is dedicated, reliable, and treats every client like family.
• The company creates a safe, supportive, and respectful environment for clients and staff.
• The staff are extremely wonderful and go far beyond what is needed to keep clients comfortable and secure.
• Angel Wings has provided great services for loved ones and handled the transition from hospital to home smoothly.
• The workers are very nice, and Mary consistently goes out of her way to ensure clients are in good hands.

Cons

• They are the worst home healthcare company.
• They are liars and thieves.
• They are one of Virginia's most dishonest and unprofessional home health care companies.
• They falsified hours on state Medicaid documentation.
• They are horrible, unprofessional, and have inferior communication.
• They are ill-prepared and fail to follow through on information requests or callbacks.
• Do not trust this company and they should not be relied upon or recommended.

Review

Angel Wings Family Services in Hampton, VA is best suited for families seeking in-home care delivered with genuine warmth and a family-like touch. The strongest fit lies with seniors or adults needing help with daily routines, transitions from hospital to home, and ongoing support in their own living space - caregivers who treat clients with compassion, professionalism, and respectful, individualized attention. Review patterns point to a service that can create a reassuring, intimate caregiving atmosphere where staff strive to make clients feel truly cared for, rather than simply supervised.

Make no mistake: alternatives should be considered if reliability and transparent accountability are non-negotiable. Two of the five posted experiences are scathing, alleging deception, misbilling, and chronic communication breakdown. Those allegations - if accurate - signal serious risks around documentation integrity and responsiveness. For families that cannot tolerate delayed callbacks, vague information, or inconsistent follow-through, exploring agencies with longer, verifiable track records and tighter oversight is prudent. In this context, the warmth of the caregiving staff must be weighed against the potential for costly misunderstandings or gaps in service.

The core strengths - compassionate care, dedication, and a safe, respectful environment - offer meaningful offset to the most concerning drawbacks when families prioritize emotional support and personal attention. When caregivers truly treat clients like extended family, the caregiver-client relationship becomes a stabilizing factor in daily life, especially for someone newly transitioning from medical care to home. These pros can compensate for occasional scheduling quirks or administrative hiccups for families who value continuity, familiarity, and a recognizable caregiving voice in daily routines.

Several positive anecdotes reinforce the potential quality of the experience. Some reviewers describe transitions from hospital or acute settings as smooth, with staff going above and beyond to keep a loved one comfortable and secure. Individuals noted that workers are pleasant and accommodating, and a particular staff member named Mary is highlighted for going the extra mile. While these accounts can't erase the risk of negative experiences, they illustrate a feasible, high-touch model in which a trusted caregiver team supports clients during vulnerable times and fosters a sense of security within the home.

From a practical decision-making standpoint, prospective clients should demand transparency and structure before committing. Insist on a clear, written care plan with detailed schedules, hours, and examples of daily activities. Request direct contact with supervisors to understand how billing, documentation, and reporting are handled, especially around any Medicaid-related processes. Seek references beyond initial conversations, and schedule a trial period if possible to observe how caregivers respond to real routines and emergencies. Verify licensing, background checks, and supervision protocols, and clarify how staff turnover is managed, since consistency can be critical to sustaining trust.

In the end, this community offers a compelling combination of heartfelt care and a home-like caregiving environment, tempered by serious questions about reliability and administrative rigor. The best-fits are families who prize a personal, affectionate approach and are prepared to actively monitor and verify documentation and communication. Those who require a rock-solid guarantee of punctual communication, transparent billing, and flawless compliance may be better served by alternatives with longer-standing reputations for reliability and robust oversight. The decision should hinge on whether the anticipated emotional comfort and continuity in daily care outweigh the potential risks of miscommunication or inconsistent administration.

Located in Hampton, Virginia, this area offers convenient access to a variety of essential amenities for senior living. With several pharmacies nearby, including Kroger Pharmacy and Health Mart Pharmacy, medical needs can be easily attended to. In terms of dining options, there are popular restaurants such as Chick-Fil-A and Chicken Salad Chick within close proximity. For healthcare services, reputable facilities like Sentara CarePlex Hospital and TPMG Hampton Family Practice are available. Additionally, recreational activities can be enjoyed at Victory Park which is just a short drive away. Overall, this neighborhood provides a blend of convenience and comfort for seniors looking to settle in Hampton.

Pharmacies

• Kroger Pharmacy (0.2 miles)
• Health Mart Pharmacy (2.3 miles)
• Langley AFB Satellite Pharmacy (2.3 miles)
• Langley Hospital Pharmacy (2.4 miles)
• Rite Aid (2.9 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• Chicken Salad Chick (0.5 miles)
• Bar Louie - Hampton (0.6 miles)
• Sonic Drive-In (1 miles)
• Chick-Fil-A (1.3 miles)
• Tommy's Restaurant (2.4 miles)
• McDonald's (2.6 miles)

Physicians

• Family Practice of Hampton Roads (0.7 miles)
• TPMG Hampton Family Practice (0.7 miles)
• Wagner Macula & Retina Center (0.8 miles)
• Sentara Physical Medicine & Pain Management Specialists (0.9 miles)
• Patient First - Hampton (1.4 miles)
• Sentara Home Care Services (1.5 miles)
• Plastic Surgery Center of Hampton Roads (1.6 miles)

Hospitals

• Sentara CarePlex Hospital (0.9 miles)
• Langley AFB Hospital (2.4 miles)
• Riverside Regional Medical Center (5.6 miles)
• Riverside Regional Medical Center Employee Health (5.7 miles)

Places of Worship

• Sixth Mount Zion Baptist Temple (2.1 miles)
• Warwick United Church of Christ (5.5 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (6.2 miles)
• Starbucks (6.6 miles)
• Starbucks (6.7 miles)
• Starbucks (7.4 miles)

Theaters

• AMC Hampton Towne Centre 24 (2.5 miles)

Transportation

• Old Point Junction (4.7 miles)

Parks

• Victory Park (5.6 miles)