Angel Wings Family Services

Pros

• Angel Wings provided excellent services during the transition from hospital to home, ensuring comfort and security for their loved ones.
• The staff at Angel Wings are described as extremely wonderful, going above and beyond to meet the needs of their clients.
• Clients express appreciation for the caring and supportive services offered by Angel Wings.
• Reviewers wish continued success for Angel Wings due to their positive experiences with the company.

Cons

• The company is described as dishonest and unprofessional, with accusations of falsifying hours on state Medicaid documentation.
• Customers report consistently poor communication and an inability to receive timely responses or necessary paperwork.
• There are complaints about having to repeatedly ask for the same information without receiving answers.
• The service provided is labeled as horrible and inferior, leading to frustration for clients.
• The company's owner appears to be disconnected from the ongoing issues and concerns raised by clients.

Review

In the realm of home healthcare, consumer experiences can vary dramatically, and two contrasting reviews shed light on this dichotomy when it comes to service quality and professionalism. One review presents a scathing critique of a particular home healthcare agency in Virginia, describing it as dishonest and unprofessional. This reviewer’s experience is laden with frustration and disappointment, citing issues that echo the sentiments of many who have faced similar challenges in securing reliable care for their loved ones.

The review opens with strong assertions about the company’s integrity, labeling them as liars and thieves. It specifically mentions allegations of falsifying hours in state Medicaid documentation, which raises serious ethical concerns regarding patient care and billing practices. The reviewer recounts how they engaged this company with the expectation of receiving appropriate services for a relative but were met instead with a series of mishaps and poor communication. Such issues paint a troubling picture for potential clients who may be considering using their services.

Unprofessionalism seems to be a central theme in this experience, as the reviewer expresses exasperation at the company’s inability to provide timely information or necessary paperwork. Despite being diligent in submitting all required documentation punctually, they found themselves repeatedly waiting without resolution or follow-up from the staff. The complaint highlights an apparent lack of accountability within the organization, further exacerbated by promises of callbacks or visits that never materialized. This kind of neglect not only undermines confidence but also suggests systemic problems within the company's operational framework.

Moreover, communication—or rather the lack thereof—played a significant role in shaping this negative experience. The reviewer describes having to request the same information multiple times via fax or voicemail only to receive no responses. This repeated scenario led to feelings of being ignored; it culminates into an overall sense of frustration that can accompany families trying to navigate complex healthcare needs for their loved ones. Such barriers inhibit effective caregiving arrangements that are crucial during vulnerable times.

In stark contrast stands another review praising Angel Wings, another home healthcare provider that appears to excel where others fail. According to this satisfied customer, Angel Wings facilitated a smooth transition from hospital care back into home settings for their parent—a critical juncture where quality support is essential. Such positive experiences can restore faith in home healthcare services when they are executed correctly and professionally.

This reviewer speaks highly of Angel Wings’ commitment to ensuring comfort and security for their loved ones throughout this transition period. They laud the staff's willingness to go above and beyond what is typically expected in caregiving roles—a sentiment often sought after but not always found within service industries struggling with high turnover rates or inadequate training programs. Their positive feedback suggests that there are indeed providers committed to delivering exceptional care while fostering trust and satisfaction among clients.

The juxtaposition between these two reviews serves as a reminder of how vastly different experiences can be based on provider reliability and professional standards within home healthcare settings. While one person’s encounter leaves them feeling betrayed by dishonesty and incompetence, another finds solace in diligent attention from caring professionals who prioritize patient wellbeing above all else. Ultimately, these narratives underscore the critical importance of thorough research when choosing a home healthcare provider—an effort that can profoundly impact families grappling with difficult health transitions.

Located in Hampton, Virginia, this area offers convenient access to a variety of essential amenities for senior living. With several pharmacies nearby, including Kroger Pharmacy and Health Mart Pharmacy, medical needs can be easily attended to. In terms of dining options, there are popular restaurants such as Chick-Fil-A and Chicken Salad Chick within close proximity. For healthcare services, reputable facilities like Sentara CarePlex Hospital and TPMG Hampton Family Practice are available. Additionally, recreational activities can be enjoyed at Victory Park which is just a short drive away. Overall, this neighborhood provides a blend of convenience and comfort for seniors looking to settle in Hampton.

Pharmacies

• Kroger Pharmacy (0.2 miles)
• Health Mart Pharmacy (2.3 miles)
• Langley AFB Satellite Pharmacy (2.3 miles)
• Langley Hospital Pharmacy (2.4 miles)
• Rite Aid (2.9 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• Chicken Salad Chick (0.5 miles)
• Bar Louie - Hampton (0.6 miles)
• Sonic Drive-In (1 miles)
• Chick-Fil-A (1.3 miles)
• Tommy's Restaurant (2.4 miles)
• McDonald's (2.6 miles)

Physicians

• Family Practice of Hampton Roads (0.7 miles)
• TPMG Hampton Family Practice (0.7 miles)
• Wagner Macula & Retina Center (0.8 miles)
• Sentara Physical Medicine & Pain Management Specialists (0.9 miles)
• Patient First - Hampton (1.4 miles)
• Sentara Home Care Services (1.5 miles)
• Plastic Surgery Center of Hampton Roads (1.6 miles)

Hospitals

• Sentara CarePlex Hospital (0.9 miles)
• Langley AFB Hospital (2.4 miles)
• Riverside Regional Medical Center (5.6 miles)
• Riverside Regional Medical Center Employee Health (5.7 miles)

Places of Worship

• Sixth Mount Zion Baptist Temple (2.1 miles)
• Warwick United Church of Christ (5.5 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (6.2 miles)
• Starbucks (6.6 miles)
• Starbucks (6.7 miles)
• Starbucks (7.4 miles)

Theaters

• AMC Hampton Towne Centre 24 (2.5 miles)

Transportation

• Old Point Junction (4.7 miles)

Parks

• Victory Park (5.6 miles)