Langley Square

Pros

• The manager is wonderful and takes good care of tenants.
• Miss Sonia has been doing a great job getting the complex together.
• Sonia is a great manager who handles staff and property effortlessly.
• Crystal and her assistant are very professional and caring.
• Mrs. Sonia is the best and highly appreciated for her help.
• All problems are being taken care of and the response time is appreciated.

Cons

• The complex has a mice infestation and old appliances, with repairs only being quick patches instead of real upgrades.
• There's constant turnover of managers (12 in nine years), so problems never get fixed as new managers come in.
• The property is neglected and in sad condition, needing substantial improvements.
• There is drug activity and shootings, making the area unsafe.
• The air conditioning has been out for a year, tenants must buy their own fans, and they're not reimbursed.
• Maintenance is incompetent and work orders aren't followed through; office staff rarely answer or return calls.
• Tenants report harassment and rude treatment from office staff.
• Bugs and rats are widespread, and pest problems aren't being fixed.

Review

The complex described in these reviews comes across as a place with a long record of both struggles and small pockets of relief. Tenants speak from a mix of nearly a decade living there and years of watching management turnover, repairs, and neighborhood conditions swing from frustrating to occasionally hopeful. A recurring thread is that residents have endured mice and other pests, aging appliances, and a building stock that often feels patched together rather than renewed. One person has been there for almost nine years, paying rent and keeping a roof over their head, while still pressing for real improvements that never seem to land because "we end up with a new manager" every time something finally seems to get attention. The overall tone is one of endurance, punctuated by bursts of exasperation, gratitude for basic shelter, and a cautious appreciation when a manager steps up.

On the most tangible front, the physical condition of the units and common areas dominates many reviews. Mice infestations and bugs are a common refrain, paired with reports of roaches and mold in some units and on common grounds. Several reviewers describe old appliances, cabinets with peeling wood, and floors that seem to be lifting or deteriorating because the underlying structure needs substantial repair. The sense that repairs are "patch up work and quick fixes" rather than thorough renovations is echoed by residents who note that work orders aren't consistently completed, and that problems linger for long periods. The ventilation and air quality issues are highlighted too - some say the complex is old and poorly ventilated, with mold concerns and, in at least one case, a serious discomfort from not having functional air conditioning for an extended period.

There is a strong emphasis on management dynamics as a defining factor in how these problems are handled. The property has seen as many as 12 managers in about nine years, creating a sense that tenants are constantly reintroducing themselves to new staff and repeating their complaints. Yet there are bright spots in the management story. Several reviews praise Miss Sonia, the newer property manager, for being effective, proactive, and capable of getting the complex "together." Phrases like "The new property manager Miss Sonia has been doing a great job," and "She's doing an excellent job? getting this complex together" appear repeatedly and with enthusiasm. Crystal is also described in some entries as professional and caring, suggesting that some staff members genuinely make a positive difference in tenants' day-to-day experiences. Conversely, other entries recount negative interactions - one tenant reports harassment from a staff member named Danielle, while another notes difficulty reaching the office, unanswered calls, and a sense that information is being deliberately withheld. These mixed experiences underscore a broader truth: tenant experiences are highly contingent on which manager is in place and how responsive they are to concerns.

Safety, privacy, and neighborhood stressors add another layer to the narrative. A number of reviews recount incidents that raise red flags, from unauthorized entry to allegations of intimidation and noise problems. One account mentions a violation of lease terms when staff allegedly walked into an apartment without 24 hours' notice, while a different story laments ongoing disturbances from neighbors - slamming patio doors, banging walls, and other day-to-day disruptions that keep residents on edge. The climate of safety is further complicated by mentions of drugs and shootings nearby, creating an undercurrent of fear for some residents who feel they cannot rely on the building to shield them from external risks. For renters living with PTSD or other sensitivities - such as someone who self-identifies as firearm-owning - the intrusion or lack of notice becomes not just inconvenient but potentially traumatic. The thread here is that beyond the physical upkeep, the complex struggles with trust and perceived safety, which colors how residents experience daily life there.

Within this mosaic, individual experiences range from despair to reluctant gratitude. Some tenants describe the place as the absolute worst they've encountered - "This place is definitely the worst place a person could ever live," a sentiment echoed by others who call the complex old, poorly maintained, and beleaguered by pests and delays in service. Others find value in having a roof over their heads and even voice appreciation for specific staff members who demonstrate care and efficiency, suggesting that the human element can still shine through in a challenging environment. A number of residents admit they are pushing through because they have limited options, and a few express relief at upcoming moves or improvements already underway under capable managers. One reviewer even frames the situation as a temporary step toward a better future, saying, "I'm glad I am moving to my new apartment and can't wait to see the apartment because I will have my own place to live at thanks for everything."

Taken together, the collection of reviews paints a nuanced portrait of a property with deep, systemic maintenance challenges and a management history marked by high turnover. The contrast between persistent, long-standing issues and moments of effective leadership creates a landscape in which tenants' experiences can flip dramatically depending on who is in charge and how quickly they respond. For prospective residents, the message is mixed: there are stories of real improvements and professional, supportive staff, but there are also persistent complaints about pests, mold, unreliable repairs, and a sense that some days feel like a battle to simply keep a liveable home. If you're considering this complex, it seems wise to seek current, on-the-ground feedback about who is managing today, inquire specifically about pest control and AC/heating reliability, and assess whether there is a clear plan and capable staff in place to address ongoing maintenance and safety concerns. The right manager - someone accessible, consistent, and responsive - appears to make a meaningful difference in a place where the structural and behavioral realities can otherwise be a heavy burden.

Physicians

• The Center for Women's Health (1.5 miles)
• Sentara Physical Medicine & Pain Management Specialists (2.1 miles)
• Family Practice of Hampton Roads (2.2 miles)
• TPMG Hampton Family Practice (2.2 miles)
• Wagner Macula & Retina Center (2.2 miles)
• Patient First - Hampton (2.8 miles)
• Sentara Home Care Services (2.8 miles)

Pharmacies

• Kroger Pharmacy (1.5 miles)
• Langley Hospital Pharmacy (2 miles)
• Langley AFB Satellite Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (2.5 miles)
• Health Mart Pharmacy (3.6 miles)
• Walgreens (5.5 miles)

Restaurants

• Chicken Salad Chick (1.9 miles)
• Chick-Fil-A (1.9 miles)
• Bar Louie - Hampton (2 miles)
• Surf Rider Bluewater (2.2 miles)
• Sonic Drive-In (2.3 miles)
• Chick-Fil-A (2.6 miles)
• Capstan Bar Brewing Company (3.7 miles)

Hospitals

• Langley AFB Hospital (2 miles)
• Sentara CarePlex Hospital (2.1 miles)
• Riverside Regional Medical Center (7.1 miles)
• Riverside Regional Medical Center Employee Health (7.1 miles)

Cafes

• Starbucks (2.1 miles)
• Panera Bread (7.6 miles)
• Starbucks (7.7 miles)
• Starbucks (7.9 miles)

Places of Worship

• Sixth Mount Zion Baptist Temple (3.5 miles)
• Warwick United Church of Christ (6.9 miles)

Theaters

• AMC Hampton Towne Centre 24 (3.9 miles)

Transportation

• Old Point Junction (5.6 miles)

Parks

• Victory Park (6.4 miles)