Residents and families repeatedly mention the facility stays clean and well kept.
Multiple reviewers describe the building as clean, well maintained, and not smelling like a typical long-term care setting. Several also connect that cleanliness with feeling more comfortable during visits. A smaller set of reviews raises a different cleanliness concern, citing bugs/roaches and unwanted pests.
common33 reviews mention this
Staff compassion is a core theme
Reviews frequently praise staff for being friendly, attentive, and supportive toward residents.
A large share of reviewers describe staff as welcoming and genuinely caring, often saying they treat residents like family. Families also mention being kept informed and getting help when they call. In contrast, a recurring negative thread is that some staff actions or responsiveness fell short, including examples of delayed communication or inadequate follow-through on basic needs.
common10 reviews mention this
Food quality stands out
Food is a frequent bright spot in reviews, with praise for how meals are served.
Several reviews directly mention food quality, describing it as awesome, delicious, or made-from-scratch. Some reviewers also tie meals to satisfaction during rehab and mention dietary adherence or enjoyment of what was served. One review notes trouble with diet consistency, and another complains about meal handling and setup, so food experiences are not uniform.
differentiator11 reviews mention this
Rehab progress and monitoring
Residents and families describe meaningful rehab support, therapy involvement, and close monitoring of care.
Many reviewers point to therapy and rehabilitation as a key part of the experience, including seeing improvements like walking with a walker. Others mention staff coordinating care, arranging transport for appointments, and encouraging social interaction and participation. However, a smaller number of reviews describe serious care breakdownsâsuch as issues with eating assistance, hygiene/basic care, medication oversight, or when communication updates stopped.
common6 reviews mention this
Dining room-style service and diets
The community offers restaurant-style dining and supports special diets mentioned in reviews.
The communityâs dining approach includes restaurant-style service, and reviewers frequently comment on meals and how they are delivered. Reviews also reference diet-related needs such as restrictions and help around meals, aligning with what residents describe when discussing eating and food setup. A minority of reviews dispute whether diet and meal support were handled correctly for specific needs.
common2 reviews mention this
Nearby medical options are close
Residents and families can access nearby physician and hospital services within a short drive.
The area includes multiple nearby physician offices and a hospital option close to the community. This proximity can matter for rehab and ongoing medical needs, which is a topic that comes up in several reviews discussing how care teams coordinate outside appointments. If you plan frequent visits, youâll have several options nearby for urgent or routine follow-up.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
86 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Newport News Williamsburg International (8 miles away)
Norfolk International (15 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Wagner Macula & Retina Center (0.1 miles)
Family Practice of Hampton Roads (0.3 miles)
TPMG Hampton Family Practice (0.3 miles)
Sentara Physical Medicine & Pain Management Specialists (0.5 miles)
Plastic Surgery Center of Hampton Roads (0.7 miles)
Tidewater Orthpaedic Associates (0.7 miles)
Hampton Roads Ent-Allergy (0.7 miles)
Restaurants
Chick-Fil-A (0.4 miles)
Bar Louie - Hampton (0.6 miles)
Chicken Salad Chick (0.8 miles)
Sonic Drive-In (0.9 miles)
Chick-Fil-A (1.1 miles)
McDonald's (1.7 miles)
Tommy's Restaurant (2.1 miles)
Hospitals
Sentara CarePlex Hospital (0.4 miles)
Langley AFB Hospital (2.6 miles)
Riverside Regional Medical Center (4.8 miles)
Riverside Regional Medical Center Employee Health (4.9 miles)
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