Care Advantage of Gretna, VA

Pros

• Every interaction with the staff has been wonderful.
• The staff are professional and eager to help those in need.
• They take pride and real care in their work.
• The company is highly recommended.
• They give extraordinary service.
• They show up when needed.
• The office staff is amazing and very professional.
• The company actually cares for its clients and goes above and beyond to make things happen.

Cons

• The staff were very unprofessional and failed to follow through on promised contact.
• They did not get to clients when they were supposed to, despite claiming they would.
• The aides work only when they feel like it and leave clients hanging; they do not send a replacement for missed days and are not trustworthy, knowledgeable, or professional.
• The reviewer does not recommend this company.

Review

Experiences with this care provider emerge as a mix of high praise and strong frustration, revealing a wide gap between what some clients see as exceptional service and what others endure as unreliable care. On one end of the spectrum, several reviewers describe staff as consistently professional, genuinely caring, and highly responsive. They emphasize that the people they interacted with were committed to helping those in need, taking pride in their work, and delivering service that feels above and beyond. For these clients, the organization stands out for its helpful demeanor, attention to detail, and a clear sense of dedication to clients' well-being.

In contrast, a separate cluster of reviews paints a very different picture. Some clients label the staff as unprofessional, slow to respond, or indifferent to timeliness. They recount experiences where calls were not returned or promises about reaching out were not fulfilled, leaving them feeling neglected or left hanging. A recurrent complaint is the absence of dependable replacements on days when a caregiver is missed, which contributes to a sense of instability and concern over ongoing care. For these individuals, the experience raises questions about reliability and the ability of the company to follow through on commitments.

The most pointed negative critique centers on a lack of trust and consistency. One reviewer describes decisive dissatisfaction by stating they decided to leave the service and regards that decision as the best thing they could have done. The same message warns potential clients to "do your homework before you decide to deal with Care advantage or team nurse whatever they want to call themselves," signaling a wary stance toward the branding and reliability of the service. This review stresses not only personal disappointment but also a cautionary note to others about due diligence before engaging the company.

Yet amid the concerns, there are voices of exceptional satisfaction. One reviewer highlights that "every interaction I have had with any of the staff here has been wonderful," praising professionalism, responsiveness, and a genuine commitment to those in need. This perspective emphasizes pride in the work and a sense that the team genuinely cares about clients' welfare, which resonates with other positive statements about the office staff's competence and professionalism.

Another favorable account notes long-term engagement with the company, mentioning years of service and a consistent aide for two of those years. The reviewer describes extraordinary service and reliable presence, asserting that the aides "show up for you when you need it." The combined praise for both the caregiving team and the office staff - described as "AMAZING" and "Always right on point and very professional" - paints a portrait of a well-coordinated operation that values continuity and dependable support.

A separate positive review stresses that the company "actually cares for their clients" and goes beyond ordinary expectations to make arrangements work. The sentiment here is that the organization not only delivers care but also demonstrates a proactive, customer-centered approach that inspires confidence and a strong recommendation from the reviewer. Taken together with the other affirmations, this perspective underscores what many clients value most: a caregiver team that takes initiative, communicates clearly, and prioritizes the client's needs.

The collection of opinions ultimately reveals a service that is highly variable in practice. For some clients, the staff's professionalism, reliability, and kindness create a strong sense of trust and gratitude. For others, inconsistent attendance, delayed responses, and a perceived lack of reliability erode trust and prompt negative verdicts. The divergences suggest that the experience can hinge on which aides are assigned, how consistently they are scheduled, and how well the office coordinates replacements when coverage issues arise.

For prospective clients evaluating this provider, the reviews imply the importance of asking targeted questions upfront. Clarify how replacements are managed on days when a caregiver is missed, confirm the policy on returning calls and communicating delays, and inquire about the consistency of the caregiving team, including whether clients can keep the same aide over time. By seeking transparent information on scheduling, accountability, and staff continuity, potential clients can better gauge whether the service will align with their care needs and expectations.

Located in Gretna, Virginia, this neighborhood offers easy access to a variety of amenities that may be of interest to seniors. Within a short distance, there are several pharmacies such as Gretna Drug Co. and Chatham Family Pharmacy, ensuring convenient access to medications and healthcare needs. Additionally, there are a variety of dining options including El Cazador and Pino's Pizza Italian Restaurant for enjoyable meals close by. For spiritual fulfillment, several places of worship are located nearby such as Piney Grove Missionary Baptist Church and Antioch Baptist Church. Medical care is easily accessible with Centra Health Medical Center-Gretna just 1.4 miles away. For outdoor recreation, Smith Mountain Lake State Park is a short drive away at 15.9 miles. Overall, this neighborhood provides a mix of essential services and recreational opportunities for seniors looking to settle in the Gretna area.

Pharmacies

• Gretna Drug Co. (0.3 miles)
• Commonwealth Pharmacy Chatham (9 miles)
• Chatham Family Pharmacy (11.4 miles)
• CVS Pharmacy (11.4 miles)
• Medicine Shoppe Pharmacy (12 miles)
• CVS Pharmacy (12.3 miles)
• Medicine Shoppe (12.5 miles)

Restaurants

• El Cazador (0.4 miles)
• McDonald's (0.4 miles)
• C & E's Restaurant (1.9 miles)
• Krispy Krunchy Chicken (4.6 miles)
• Kim's Kitchen (8.5 miles)
• El Cazador (8.9 miles)
• Pino's Pizza Italian Restaurant (9 miles)

Places of Worship

• Kingdom Hall-Jehovah's Witness (1 miles)
• Piney Grove Missionary Baptist Church (3.2 miles)
• Antioch Baptist Church (3.5 miles)
• Southern Baptist Convention (4.5 miles)
• Piney Fork Baptist (4.5 miles)
• Pittsville Pentecostal Church (4.6 miles)
• Green Pond Baptist (5.6 miles)

Physicians

• Centra Health Medical Center-Gretna (1.4 miles)
• Chatham Family Medical Center (6.8 miles)
• Staunton River Family Physicians (10.8 miles)
• East Lake Medical Center (16 miles)
• Volens Family Practice (20.5 miles)
• Village Family Physicians (21.3 miles)

Cafes

• Callands Coffee (9 miles)

Hospitals

• Pittsylvania County Health (11 miles)

Parks

• Smith Mountain Lake State Park (15.9 miles)

Transportation

• U-Haul Neighborhood Dealer (16.1 miles)
• Samsons Taxidermy (16.4 miles)
• U-Haul Neighborhood Dealer (21.7 miles)