Comfort Keepers, Alexandria, VA

Pros

• Rita is an incredibly thoughtful caregiver who prioritizes safety, nutrition, hydration, hygiene, and physical and social activity, and proactively promotes wellness.
• Administrator coordinators are efficient, coordinated, and communicative, and the aides are top-notch.
• Comfort Keepers is wonderful and easy to work with, providing high-quality care that gives families peace of mind.
• The company treats residents with respect and patience; caregivers are kind, respectful, and consistently go above and beyond.
• The staff are fantastic - caring, attentive, and often witty and charming.
• Comfort Keepers enables seniors to live as independently as possible by providing companionship and meaningful experiences.
• Rejoice is a godsend to the family, and the caregiving team is attentive, punctual, and easily accessible.
• Celainia Knight is an excellent, professional caregiver who delivers exceptional, reliable service.
• Comfort Keepers offers peace of mind to families by ensuring independence with watchful, caring support, and the staff are accessible.
• The care coordinators coordinate care effectively, relieving stress and anxiety, and the office staff are consistently available.

Cons

• The reviewer claimed the organization kept the full one-month deposit and gave them the runaround for two months about the refund.
• They alleged that despite ongoing promises, the organization intended to keep the money and hoped the customer would go away.
• They said they would take the organization to court.

Review

Comfort Keepers stands out as a compassionate and thoughtful caregiver organization, where every detail of a client's well-being is addressed with care. Review after review highlights a consistent focus on safety, nutrition, hydration, and hygiene, paired with attention to physical and social activity. The caregivers are described as proactive - thinking ahead to promote wellness and independence - so clients can stay as healthy and engaged as possible. It isn't just about tasks; it's about a daily demonstration of genuine concern and commitment to each person's quality of life.

The backbone of Comfort Keepers, in many of these testimonials, is the team of administrators and coordinators who keep everything running smoothly. Reviewers repeatedly praise the efficiency and coordinated communication that makes the experience seamless for families and clients alike. The aides themselves - Michaela, Ellen, June, Lydia - and other dedicated staff are singled out as smart, compassionate, patient, and supportive. The consensus is that the quality of care is consistently high, delivered with a level of organization and empathy that helps families feel confident and at ease.

For many families, Comfort Keepers is "wonderful and easy to work with," a company you can trust so there's never a moment of worry about your loved one's care. The message that care will be in good hands comes through clearly, with a sense of reassurance about the reliability and integrity of the services provided. This sense of trust is echoed across multiple testimonials, creating a picture of a partner that families can depend on during challenging times.

A strong thread running through the praise is the sense that Comfort Keepers' culture embodies respect, patience, and a genuine willingness to go above and beyond. The organization is described as one of the most upstanding places, where residents are treated with dignity and consideration. Caregivers are described as kind and respectful, and the best stories highlight how staff members exceed expectations and bring a sense of warmth and humor to the caregiving relationship. The overall rating of the service often lands at an emphatic 100/10, underscoring the extraordinary level of appreciation from families.

In several narratives, personal stories convey the transformative impact of Comfort Keepers. One family recalls their grandmother, who remained independent and even drove until her early 90s, thriving until a fall prompted the need for assistance. The caregiver Rejoice became a true godsend to the grandmother and the entire family, providing not only practical support but companionship and a sense of safety that extended to the whole household. The care model described goes beyond basic tasks to foster independence, offering conversations, memory-sharing, and new experiences in a way that respects the elder's autonomy. For many families, the experience reaffirms that the right caregiver can improve not just daily living, but the overall spirit of aging with dignity.

There are also stories of practical, moment-to-moment assistance that truly matter. One reviewer praises a caregiver, Celainia Knight, who helped with a hospital trip and return home, noting the professionalism and value of having dependable help when family is far away. Such accounts reinforce the sense that Comfort Keepers provides a lifeline for people who may be navigating medical appointments, transportation needs, and the demands of daily life without nearby family support. The gratitude is palpable, with expressions of appreciation for the peace of mind that comes from reliable, respectful care.

No organization is without its bumps, and one review presents a candid challenge: a family recounts a difficult experience regarding a deposit refund. They indicate that a full month's deposit was retained, and that promises to refund or check the status were not kept for an extended period, leading them to pursue formal action. While this stands in contrast to the otherwise overwhelmingly positive sentiment, it serves as a reminder that even highly regarded providers must continually refine processes around financial transactions and customer follow-up. It is a cautionary note that some families may face frustrations despite overall satisfaction with the care.

Beyond this single negative experience, many reviews highlight the sense of peace and confidence that Comfort Keepers brings to families. The accessibility of office staff and, in particular, the care coordinators who manage and tailor care - without the intrusion of aggressive sales tactics - are praised as key elements that reduce stress and anxiety for caregivers and loved ones alike. The consistent message is that, when everything is running smoothly, families feel reassured that their loved ones are receiving thoughtful, attentive care and that their independence is supported in a meaningful, humane way.

Taken together, these testimonials paint a picture of Comfort Keepers as a company dedicated to high-quality, personalized caregiving. Clients and families repeatedly emphasize safety, nutrition, hydration, hygiene, and a broad spectrum of physical and social engagement as essential elements of the service. The staff's professionalism - exhibited by Rita and others - and the structured, compassionate approach of care coordinators create a reliable network of support. While a deposit dispute underscores the importance of transparent financial practices, the overarching narrative remains one of gratitude, trust, and a deep appreciation for caregivers who treat aging with dignity, respect, and heartfelt attention.

This part of Alexandria, Virginia offers a convenient and vibrant community for seniors looking to settle down. With multiple pharmacies within close proximity, access to healthcare is readily available. There are also various cafes and restaurants nearby, providing plenty of dining options for socializing or enjoying a meal out. The area is well-connected with transportation options such as metro stations and Amtrak for easy travel. For recreation, there are several parks nearby where one can enjoy nature and outdoor activities. Additionally, there are healthcare facilities including hospitals and physicians in the vicinity, ensuring that medical needs are met promptly. Overall, this part of Alexandria offers a comfortable and accessible environment for seniors to call home.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)

Cafes

• Mae's Market and Cafe (0.3 miles)
• For Five Coffee (0.6 miles)
• Junction Bakery & Bistro (1.4 miles)
• Starbucks (2.2 miles)
• Starbucks (2.7 miles)
• Starbucks (4.4 miles)
• Panera Bread (5.1 miles)

Restaurants

• Jeni S Splendid I (0.4 miles)
• Taco Bell (0.5 miles)
• Joe Theismann's Restaurant (0.6 miles)
• Ada's on the River (0.6 miles)
• BARCA Pier & Wine Bar (0.6 miles)
• Union Street Public House (0.6 miles)
• Virtue Feed and Grain (0.7 miles)

Transportation

• King Street - Old Town Metro Station (0.7 miles)
• Amtrak (0.7 miles)
• Braddock Road Metro Station (1 miles)
• Eisenhower Avenue Metro Station (1 miles)
• TSA PreCheck (3.3 miles)
• Terminal A (3.4 miles)
• Delta Sky Club (3.6 miles)

Parks

• Waterfront Park (0.7 miles)
• Huntley Meadows Park (2.4 miles)
• Gravelly Point Park (4.5 miles)
• Long Bridge Park (4.6 miles)
• East Potomac Park (5.6 miles)
• Southwest Duck Pond (5.7 miles)
• The Yards Park (5.8 miles)

Theaters

• AMC Hoffman Center 22 (1 miles)

Physicians

• Telegraph Corner Family Medicine (1.9 miles)
• Patient First - Alexandria (1.9 miles)
• Diagnostic Radiology (4.5 miles)
• American College of Obstetricians & Gynecologists (6 miles)

Hospitals

• Inova Mount Vernon Hospital (4.3 miles)
• Inova Mount Vernon Hospital Emergency Room (4.4 miles)
• St Elizabeths Hospital (4.8 miles)