Ashford Assisted Living & Memory Care

Pros

• The Ashford community provided a contract that offered options for long-term care for our loved one.
• Despite the unfortunate passing of a family member, the Ashford community showed professionalism in handling the lease renewal process.
• The staff at Ashford should have communicated with the family regarding any increases in price or changes in long-term care plans.
• The decision to move our loved one to another facility was based on concerns about cost and personalized care, rather than solely financial considerations.
• It is important for communities like Ashford to prioritize open communication and understanding with families during such difficult times.
• The staff members at Ashford should maintain professionalism and avoid speaking negatively about other facilities in front of residents' families or during the moving process.

Cons

• The family member who signed the contract felt that the Ashford community prioritized money over their loved one's well-being, as they significantly increased the price upon lease renewal without proper communication.
• The lack of communication from the Ashford community regarding the price increase and long-term care for their deceased loved one gave the impression that they were solely interested in making more money.
• The decision to move their loved one to another facility was influenced by the perception that the Ashford staff members were focused on greed by excessively charging for services.

Review

The Ashford, a senior living community, has recently come under scrutiny due to their lack of communication and what some perceive as a money-driven approach. One family shared their unfortunate experience, revealing that they had signed a contract for their loved one to move into the Ashford, but tragically, the family member passed away. What followed was an unpleasant surprise - when the lease was up for renewal, the community significantly increased the price.

What exacerbated the situation was that the community never bothered to reach out to discuss this increase or engage with the grieving family regarding their loved one's long-term care. This lack of communication left the family feeling disregarded and gave them the impression that Ashford was solely concerned about maximizing profits. It seemed as though every opportunity to "nickel and dime" was taken advantage of by the community.

Feeling dissatisfied and disheartened by their experience, this particular family made a difficult decision - they chose to remove their loved one from Ashford and relocate them to another facility. During this process, another family witnessed an unexpected event: staff members at Ashford were overheard badmouthing the other facility while they were helping move out belongings. This display of unprofessionalism only added fuel to the fire of discontent surrounding Ashford's reputation.

These reviews shed light on some concerning aspects of Ashford's operations. Notably, it seems that transparency and open communication are sorely lacking within this community. The failure to contact families about price increases or discuss long-term care plans creates an atmosphere where trust is eroded swiftly.

Furthermore, hearing staff members speak negatively about another facility raises questions about professionalism within Ashford. Rather than focusing on providing quality care and maintaining positive relationships with residents' families during what can be an emotionally challenging time, it appears that some staff members at Ashford prioritize denigrating other facilities instead.

Overall, these reviews highlight several areas in need of improvement at Ashford. From better communication practices, to a more compassionate and professional approach from staff members, it is clear that changes need to be made in order for Ashford to regain the trust and satisfaction of both residents and their families.

Located in Springville, Utah, this area offers a variety of amenities and services that cater to senior living. With several physicians and medical groups nearby, including Intermountain Instacare, Hobble Creek Medical Clinic, and Springville Dermatology and Diagnostics, residents have access to quality healthcare options. Additionally, there are pharmacies such as Smith's Food & Drug and Walgreens within close proximity. For dining options, there are restaurants like Strap Tank Brewery and Jake's Brookside nearby. Parks such as Springville Community Park and Bicentennial Park provide opportunities for outdoor recreation and relaxation. Places of worship like the Church of Jesus Christ of Latter-Day Saints are also easily accessible. Cinemark Spanish Fork And Xd offers entertainment options for movie enthusiasts. Overall, this area in Springville offers a convenient and well-rounded community for seniors looking to settle down in a peaceful neighborhood with essential amenities close by.

Physicians

• Intermountain Instacare Springville (0.1 miles)
• Intermountain Medical Group (0.1 miles)
• Hobble Creek Medical Clinic (1.1 miles)
• Canyon View Medical Group (1.1 miles)
• Young Hearing (1.2 miles)
• Intermountain Healthcare (1.3 miles)
• Springville Dermatology and Diagnostics (1.4 miles)

Hospitals

• Intermountain Health Care (0.1 miles)
• Utah Valley Hearing and Balance (1.2 miles)
• Levi J. Berry, DPM - Canyon Foot and Ankle (4.4 miles)
• Utah Valley Hospital (6.3 miles)
• Intermountain Health Care (6.4 miles)

Pharmacies

• Smith's Food & Drug (0.3 miles)
• Walgreens (0.8 miles)
• SOS Drug Store (0.8 miles)
• Art City Pharmacy (0.9 miles)
• Macey's, Happy Shopping (2.9 miles)
• Macey's Food & Pharmacy (2.9 miles)
• Maple Mountain Pharmacy (3.1 miles)

Restaurants

• Strap Tank Brewery (0.8 miles)
• Del Taco (0.8 miles)
• Jake's Brookside (1.2 miles)
• Cracker Barrel (1.2 miles)
• McDonald's (1.9 miles)
• Chili's Grill & Bar (2.7 miles)
• Totonacos Mexican Grill (2.7 miles)

Parks

• Springville Community Park (0.9 miles)
• Spring Acres Arts Park (2.2 miles)
• Mapleton City Park (3.4 miles)
• Bicentennial Park (3.7 miles)
• Bartholomew Park (3.8 miles)
• Ira Allen Park Mapleton Utah (3.9 miles)
• Spanish Fork Dog Park (4.1 miles)

Places of Worship

• Church of Jesus Christ of Latter-Day Saints the, Wards, Spring Creek, Eighteenth (1.7 miles)
• Church of Jesus Christ of Latter Day Saints (2.3 miles)
• Church of Jesus Christ of Latter Day Saints (3.2 miles)
• Church of Jesus Christ of Latter Day Saints (4.8 miles)
• Provo City Center Temple (5.2 miles)
• Church of Jesus Christ of Latter Day Saints (6.1 miles)

Theaters

• Cinemark Spanish Fork And Xd (2.6 miles)
• Cinemark 16 (4.3 miles)

Cafes

• Starbucks (2.8 miles)

Transportation

• Enterprise Rent-A-Car (2.9 miles)
• UTA FrontRunner Provo Station (4.7 miles)
• Provo Municipal Airport (PVU) (6.2 miles)