2739 West 9800 South, South Jordan, UT 84095
For more information about senior living options: (844) 490-3973
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They are very helpful, kind, and affordable. They are among the best medical professionals the reviewer has worked with. Kim in Enteral nutrition has been amazing and makes the process less stressful. The order-takers are knowledgeable, friendly, and discreet. Hospice is the best thing for loved ones, with a team that is amazing and supportive. The hospice team provides comfort, dignity, and quality of life. The wound care nurses Ana and Christian have been very impressive. The staff are responsive and quick to resolve issues when mistakes occur. Brittney is awesome and provides thorough, attentive visits.
The home health provider is criticized for chronic lack of communication and misinformation about oxygen services. The staff are described as unprofessional and poorly coordinated between departments. There are repeated delays and mismanagement in delivering essential equipment like CPAP machines and oxygen concentrators. Hospice admissions are described as being met with runarounds and delays, sometimes with tragic consequences. Oxygen concentrator pickups are mishandled, with wrong scheduling, missed visits, and missing filters. Phone representatives are perceived as lethargic and inattentive, often delivering the wrong equipment. Billing and insurance handling are chaotic, causing higher out-of-pocket costs and resetting deductibles.The collection of reviews paints a landscape of a health care organization that a broad range of people interact with in very personal, high-stakes moments. On one hand, there are repeated tributes to caring staff, thoughtful nursing, and supportive hospice teams. On the other hand, there are persistent threads of frustration: miscommunication, scheduling delays, insurance and billing headaches, and a sense that systems sometimes fail the people who depend on them most. Taken together, the comments offer a nuanced portrait of a provider that can be deeply valued by some families while leaving others feeling dismissed or overlooked.
A recurring theme centers on oxygen therapy, durable medical equipment, and the murky waters of insurance. Several reviewers describe a frustrating lack of clarity and continuity when it came to oxygen supplies, pulse oximeters, and the interplay between the home health team and the equipment suppliers. One account details a shift away from traditional Medicaid for oxygen, accompanied by contradictory guidance about whether a pulse ox could still be supplied through the old provider. The patient's family felt pulled between different departments and outside vendors, often being told conflicting things about what was possible or permitted. The result was a sense of unreliability and confusion that left them feeling unsupported at a critical time. Other commenters describe the difficulty of obtaining necessary equipment - "trying to buy an oxygen concentrator" felt like an uphill battle, with staff appearing to lack the knowledge to navigate the process smoothly. In several cases, the experience of coordinating oxygen services, filtration for concentrators, and timely pickups sounded more like a struggle with the system than a straightforward medical need being met.
Despite these frustrations, there are strong affirmations about the human side of care. Many reviewers highlight individual staff members who stood out for kindness, competence, and a willingness to go the extra mile. Kim, who works with enteral nutrition, is repeatedly praised for making the insurance maze feel manageable and for reducing the stress involved in obtaining needed formulas or feeds. The anecdote about her being "amazing" and her help making the process easier demonstrates how a single dedicated person can soften what otherwise feels like an impersonal bureaucracy. In the realm of hospice and home care, multiple patients and family members commend nurses, social workers, and aides who provided compassionate, patient-centered care, helping families navigate end-of-life decisions with dignity and comfort. The praise is strongest where staff demonstrated clear communication, empathy, and a steady presence during difficult moments.
The hospice experiences embedded in the reviews run from hopeful and validating to frustratingly slow. Several families describe hospice as a source of genuine comfort and reassurance for a loved one near the end of life. The teams are lauded for explaining what to expect, supporting emotional and spiritual needs, and helping to manage symptoms so a loved one can pass with as much peace as possible at home. Yet there are parallel instances where getting admitted to hospice or securing the appropriate level of care required repeated calls, persistent advocacy, and a willingness to explore alternatives. One account recounts a convoluted path to admission that stretched over weeks, with mixed messages about whether a patient would be kept on hospice if there was any short-term improvement. Even when results were positive, the sentiment remained that insurance constraints and administrative hurdles could complicate, delay, or dilute what families and patients most need during a stressful time.
Scheduling, logistics, and the speed of service also emerged as a prominent concern. Reviewers describe multiple delays in obtaining essential equipment such as CPAP machines, mobility aids, and wheelchairs. In some cases, promises to call back with a status update or a delivery window were not fulfilled, leaving people waiting for days or weeks. There are accounts of misrouted orders, wrong equipment being delivered, and pickups that were repeatedly postponed. When equipment finally arrived, there is gratitude for the support and expertise of the technicians who demonstrated how to use and maintain devices, but the path to that point was frequently fraught with frustration and missed expectations. The discrepancy between the care teams' goodwill and the operational failures of scheduling and logistics created a sense that patients and families were left in a limbo between need and fulfillment.
A number of reviews address the interpersonal dynamics within the organization - especially how staff respond to complaints and how managers handle criticism. Some reviewers recount experiences where their complaints about home health nurses or coordinators were met with defensive responses or explanations that felt dismissive. In at least one instance, a clinical operations manager was described as defending a nurse's actions rather than working toward a constructive resolution. This tension underscores the difference between caring as a personal attribute and the broader systemic support necessary to translate care into consistently positive experiences. It also highlights the heavy workloads and stressors on frontline staff, which reviewers often acknowledge, while still calling for clearer accountability and more reliable follow-through for patients and families.
Across the spectrum, the overarching message is that Intermountain Homecare and Hospice can be a vital and deeply valued part of people's lives when the human touch is present and the administrative pieces align. Several testimonials emphasize the importance of hospice and compassionate home care as essential options for patients and families dealing with serious illness and end-of-life concerns. When staff communicate effectively, demonstrate empathy, and provide reliable, timely services, families express profound gratitude and a sense of relief. Conversely, when communication breaks down, when schedules slip, or when insurance complexities derail timely access to necessities, the same families feel that much of the good care is overshadowed by frustration and stress.
In sum, the experiences shared reflect a health system capable of excellent, person-centered care in many moments, paired with systemic gaps around communication, scheduling, and insurance coordination that can undermine that care. The strongest positive notes come from patients and families who felt heard, respected, and supported by dedicated individuals - whether in nutrition support, wound care, hospice, or home health nursing. The strongest negative notes point to persistent patterns of miscommunication and operational delays that leave families anxious and uncertain about whether essential needs will be met in time. The overall impression is one of a provider that can deliver outstanding compassion and expertise, but one that also has meaningful work ahead to ensure consistent, reliable, and transparent service across all departments and interactions.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Salt Lake City International (15 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to J And E Home Care in South Jordan, UT! Our assisted living community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
Our community features a spacious dining room where residents can enjoy delicious meals prepared by our skilled staff. The entire facility is fully furnished, providing a cozy and homelike atmosphere. We also have a beautiful garden and outdoor space where residents can relax and enjoy nature.
At J And E Home Care, we understand the importance of maintaining a clean living environment. Our dedicated housekeeping services ensure that all common areas and resident rooms are kept tidy at all times.
We also provide move-in coordination services to make the transition into our community as smooth as possible. This includes assistance with packing, transportation, and setting up their new living space.
For those in need of medical assistance, our caring staff is trained to provide activities of daily living assistance such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive the necessary medical attention they require. Our team is experienced in diabetes diet management and medication management as well.
We understand that each resident may have unique dietary restrictions or preferences. Our dining services cater to special dietary restrictions and provide nutritious meals that meet individual needs.
To keep our residents engaged and entertained, we offer scheduled daily activities for their enjoyment. Whether it's participating in group exercises or joining social events, there's always something exciting happening at J And E Home Care.
Convenience is key for our residents, which is why we are located close to various amenities in the area. There are cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters nearby for easy access whenever needed. Furthermore, we are situated near a hospital for any emergency medical needs.
At J And E Home Care in South Jordan, UT, we pride ourselves on providing exceptional care in a comfortable and supportive environment. Our dedicated staff is committed to ensuring the well-being and happiness of our residents.
J And E Home Care is located at 2739 West 9800 South, South Jordan, UT 84095 in Salt Lake County, Utah
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