Crescent Senior Living LLC

Pros

• Nate delivered an awesome, professional, and caring overview of how Crescent Senior Living could be the best place for their mother.
• Crescent Senior Living's Memory Care Unit is top-notch, with staff who clearly understand memory loss.
• The care staff feel like family and treat residents and their families with warmth; the Executive Director is kind and professional.
• Crescent is a beautiful, well-maintained building.
• The facility is clean, inviting, and engages families with monthly themed dinners and birthday celebrations.
• Halloween parties and summer luaus demonstrate the center's engaging, family-oriented activities.
• Crescent Memory Care provides excellent care; staff are extremely kind, attentive, and go above and beyond.
• The memory care unit offers a safe courtyard, game room, post office, and a bistro where residents can enjoy amenities.
• Families report peace of mind and high satisfaction with Crescent's care and environment.
• The community is modern and state-of-the-art, with an amazing team and highly regarded CNAs and staff.

Cons

• The reviewer says Crescent is under new management and that most five-star reviews were for the previous management, making Crescent feel less caring and more money-driven.
• One reviewer would not be happy if their grandmother lived there now.
• It is described as terrible at reaching department heads; you have to go in person and managers don't return calls.
• Management is criticized as "sucks," with unlicensed CNAs hired, nurses and care coordinators careless and unprofessional, and pay not reflecting the work expected, with signs of favoritism and discrimination.
• There is no weekend management, and there's no one on weekends to answer the phone or address concerns.
• Staffing issues are noted: low pay leads to high turnover, resulting in poor quality meals and inadequate nutrition.
• There are few interactive activities, and the facility is described as a "paper tiger" - a beautiful shell without substance.

Review

Crescent Senior Living presents itself as a thoughtfully designed community that places a strong emphasis on memory care and person-centered attention. Reviewers repeatedly highlight a setting that feels inviting from the moment you arrive: a clean, well-maintained building that projects warmth and safety. The Memory Care Unit, in particular, is praised as top-notch, with an emphasis on staff who truly understand the day-to-day realities of memory loss and the ways it affects residents and their families.

A key thread throughout the feedback is the impression that staff are not just employees, but a caring, involved team. In several accounts, a specific staff member named Nate stands out for his professionalism, his thorough walkthroughs of care options, and his ability to ease families' concerns. Families describe the staff as being like family, working closely with residents and their relatives to ensure both the resident's needs and the family's peace of mind are addressed. The Executive Director is described as kind and professional, reinforcing the sense that Crescent aims to blend high standards with a warm, accessible leadership style.

Families consistently note the value of the community's approach to engagement. The facility is described as beautiful and well maintained, with a staff that makes an effort to include families in care decisions. Crescent holds regular events that foster a sense of community: monthly themed dinners and birthday celebrations at the start of each month, Halloween parties with games and prizes, and a large summer luau featuring authentic Hawaiian food and entertainment. Additional amenities - such as a courtyard, a game room, a post office, and a bistro offering ice cream at any time - contribute to the impression that residents have plentiful opportunities for social interaction and enjoyment, while still maintaining a safe, structured environment.

For many families, Crescent becomes a source of comfort and confidence in difficult times. Several reviews recount how their loved ones were treated with exceptional kindness and attentiveness, whether during a short-term respite stay or a longer memory care placement. Stories highlight staff going above and beyond, the ability to stay connected through practical tools, and the sense that residents are welcomed into a true community. In particular, the memory care staff are singled out for their training and their ability to create a secure atmosphere where residents can feel at home.

Alongside the praise, a contrasting thread of concern emerges for some reviewers, reflecting changes in management and its impact on care and culture. A number of posts warn prospective families that several five-star reviews appeared to correspond to a previous management regime, with current management described as more focused on finances and cost-saving measures. Some reviewers feel the atmosphere has shifted away from the prior culture of care, noting perceived reductions in staff pay that may affect morale and turnover. Others report difficulty reaching department heads, with limited responsiveness or delays in returning calls, which dampens the sense of accessibility at the top levels of Crescent's administration.

Additional cautions touch on broader operations and staffing challenges. One account claims unlicensed CNAs and unprofessional conduct among certain leaders, along with concerns about favoritism, discrimination, and a reluctance to compensate good staff adequately. There's also a concern about weekend coverage, with a perception that there is little on-site management during those times, making it harder to obtain timely answers or help. These perspectives suggest that, for some families, the day-to-day experience can feel inconsistent depending on the current management and staffing climate.

Nevertheless, many reviews celebrate deeply positive experiences that span years. Families describe moving their loved ones into Crescent as a smooth, compassionate process, with staff who help create a welcoming transition - from personalized welcome gestures to practical touches like setting up TVs and greeting families with thoughtful notes. The memory care environment itself is praised for its capacity to support independent moments, outdoor access, and a variety of in-building activities, reinforcing the sense of a secure, vibrant home. Stories of long-term care evenings, anniversary compassion, and peaceful passing surrounded by Crescent caregivers contribute to an overarching impression of dedication and human connection.

In sum, Crescent Senior Living appears to offer a combination of strong memory care alignment, a warm, family-centric culture, and abundant amenities that many families value highly. The care and compassion of the staff, the quality of the environment, and the emphasis on family involvement stand out as core strengths. At the same time, potential families should be mindful of mixed experiences tied to changes in management and the associated implications for communication, staffing stability, and financial practices. As with any senior living decision, it is wise to tour the community, speak with current staff and residents, and inquire about the present management approach, staffing levels, and how the facility handles weekends and after-hours communications to ensure alignment with your loved one's needs and your expectations.

This area of Sandy, Utah offers a variety of amenities suitable for senior living. There are several places of worship nearby, catering to different religious denominations. Pharmacies and physicians' offices are also conveniently located, ensuring easy access to medical care. In terms of dining options, there are a range of restaurants to choose from, offering diverse cuisine. Additionally, the presence of parks provides opportunities for leisurely walks and outdoor activities. For entertainment, there are theaters within a short distance. Transportation options such as the Frontrunner Station and TRAX make it easy to get around the area. The proximity to hospitals like TOSH Orthopedic Specialty Group and Riverton Hospital ensures that medical assistance is readily available in case of emergencies. Overall, this part of Sandy offers a well-rounded living environment for seniors with various interests and needs.

Places of Worship

• Pepperwood Chapel (0.7 miles)
• Church of Jesus Christ of Latter Day Saints (3.7 miles)
• Utah Islamic Center (4.9 miles)
• Church of Jesus Christ of Latter Day Saints (5.4 miles)
• South Jordan Utah Stake Center (5.9 miles)
• Church of Jesus Christ of Latter Day Saints (7.3 miles)
• Church of Jesus Christ of Latter Day Saints (7.4 miles)

Pharmacies

• Smith's Food & Drug (1.1 miles)
• CVS Pharmacy (1.6 miles)
• Jolley's Sandy Compounding Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• Walgreens (2.6 miles)
• Walmart Pharmacy (2.7 miles)
• CVS Pharmacy (3.1 miles)

Physicians

• Alta Pain Physicians (1.1 miles)
• Granite Peaks Endoscopy (1.2 miles)
• Hidden Valley Eye Care (1.7 miles)
• Utah Vein Specialists (1.9 miles)
• Ear Nose & Throat Center of Utah-Draper (2.1 miles)
• Granger Medical Clinic (2.8 miles)
• Hoopes Vision (2.8 miles)

Restaurants

• Los Cucos Mexican Cafe (2.6 miles)
• Chili's Grill & Bar (2.7 miles)
• Slackwater (2.8 miles)
• In-N-Out Burger (2.9 miles)
• Apollo Burger (3.8 miles)
• McDonald's (4.3 miles)
• Schmidt's Pastry Cottage (4.4 miles)

Parks

• No Name Park (3 miles)
• River Front Park (3.8 miles)
• Wheadon Farm Park (4.4 miles)
• Lambert Park (7.2 miles)
• Legacy Park (7.4 miles)
• Creekside Park (7.5 miles)

Theaters

• Megaplex Theatres (3.4 miles)
• ZAGG The District (7.4 miles)

Transportation

• Draper UTA Frontrunner Station (4.1 miles)
• TRAX Fashion Place West (6.5 miles)

Hospitals

• Orthopedic Specialty Group - TOSH (6.9 miles)
• Riverton Hospital (7.6 miles)
• Intermountain Medical Center (8 miles)