Wentworth Senior Living Services in Salt Lake City, UT

Pros

• The staff are friendly and treat residents like family.
• The Wentworth at East Millcreek provides a warm, welcoming, home-like environment.
• The activities department keeps residents busy with daily programs and outings.
• The dining room is well-organized, and the meals are consistently praised.
• The executive director and leadership are responsive, caring, and dedicated.
• Families feel grateful for the compassionate care and supportive staff.
• The facility is immaculate, clean, and inviting.
• Tara Pahoulis is described as a gem who deeply cares for residents and fosters inclusion.

Cons

• The nursing department lags behind in its ratings and is undergoing reorganizing, raising concerns about care quality.
• The owners are perceived to care more about the bottom line than residents or staff.
• Residents have been moved between rooms multiple times to generate more money, causing confusion and distress.
• Staffing levels are insufficient, with CNAs needing more staff to meet daily resident needs.
• Management has been criticized for weak admissions and under-supported regional marketing, described as inadequate.
• Some reviewers feel welfare concerns are ignored or not adequately addressed by staff and leadership.
• The pandemic contributed to cuts in nursing hours and increased safety requirements, straining operations.

Review

Wentworth Senior Living Services, particularly the East Millcreek and Central Avenue communities, is best suited for active seniors who want a warm, family-like environment with robust daily programming. Prospective residents who prize social interaction, frequent outings, and a lively dining and activity calendar will feel right at home. The culture centers on connection: staff and residents consistently describe an atmosphere of care, warmth, and belonging, with plenty of opportunities to participate in committees, clubs, and community events. For someone who wants to wake up to purposeful engagement and a sense of community, this is a strong fit.

Conversely, families with heavier medical needs or a premium on rock-solid nursing continuity may want to consider alternatives. Several reviews flag that nursing can lag behind during reorganizations, and a few families express concern about room moves driven by financial considerations. If a resident requires constant high-level clinical oversight, complex wound care, or extremely predictable staffing, a different operator with a longer track record of stable med-technical coverage may feel more secure. Likewise, if governance or bottom-line priorities appear to supersede resident experience, another option may reduce anxiety about long-term consistency.

The core strength here is the people - the staff, leaders, and residents who create a tangible sense of family. Across both locations, families repeatedly cite responsive administrators, hands-on directors, and front-line caregivers who treat residents with genuine respect and warmth. The activity teams - most notably at East Millcreek - design and sustain an agenda that keeps residents engaged daily, from outings to fitness and creative programs. The dining experience is praised for variety and quality, and the facility itself is consistently described as clean and welcoming. When care is solid and morale is high, the occasional nursing hiccup becomes a manageable trade-off for overall quality of life.

At East Millcreek, the leadership dynamic earns particular attention. Directors like Brock and the team surrounding him are praised for hands-on involvement, clear communication with families, and a culture that values both resident dignity and staff well-being. The activities director, Tara, is repeatedly extolled as a transformative presence who expands horizons, brings residents out of their shells, and creates an atmosphere where daily life feels meaningful. Families notice the tangible difference a motivated, personable leadership and activity staff can make in mood, independence, and social connectedness, even when clinical staffing pressures arise.

The Central Avenue location complements that strength with a bright, approachable environment, strong community interactions, and a reputation for responsive front-office service. Residents often report feeling "at home" the moment they walk through the door, and many families emphasize the ease of coordinating visits, outings, and daily routines. Yet the same overarching theme holds: if the priority is consistently seamless medical oversight and unbroken room stability, it's prudent to drill into staffing patterns, care plan reliability, and any policy-driven transitions that could disrupt a resident's routine.

For families weighing options, the practical path is clear: tour both Wentworth sites, demand candor on current nurse staffing levels, and request a detailed care plan for the specific needs of the resident. Speak directly with the administrator and the activities director to gauge whether the program calendar matches the individual's interests and abilities. Ask how frequently room assignments are adjusted, what triggers changes, and how communications with families are handled during transitions. If a resident thrives on a rich social calendar and personal attention from a motivated team, Wentworth offers a compelling, well-regarded home with a proven track record of warmth, engagement, and steady leadership.

This part of Salt Lake City, Utah offers convenient access to various amenities and services that cater to senior living needs. With multiple pharmacies nearby such as Harmons, Walgreens, and CVS Pharmacy, obtaining medication and healthcare supplies is easily accessible. Nearby parks like Imperial Park and Sugar House Park provide opportunities for outdoor recreation and relaxation. There are also several reputable physicians' offices in close proximity for medical care needs. In terms of dining options, there are a variety of restaurants offering different cuisines to choose from. Public transportation options such as TRAX stations are readily available for easy mobility around the city. Additionally, there are places of worship like the LDS Foothill Stake Center for spiritual support and community engagement. Overall, this area provides a well-rounded environment for seniors looking for a convenient and comfortable place to live in Salt Lake City.

Pharmacies

• Harmons (0.1 miles)
• Walgreens (0.4 miles)
• Walgreens (0.8 miles)
• Southeast Pharmacy (1.4 miles)
• Smith's Food & Drug (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)

Parks

• Imperial Park (0.7 miles)
• Fairmont Park (1.4 miles)
• Sugar House Park (1.5 miles)
• Bonneville Glen (3.1 miles)
• Sunnyside Park (3.4 miles)
• Liberty Park (3.7 miles)
• Washington Square (4.2 miles)

Physicians

• Utah Cancer Specialists (1 miles)
• Pulmonary Internal Medicine (1.1 miles)
• Mountain View Women's Clinic (1.1 miles)
• Advanced Eye Care (1.2 miles)
• The Eye Institute of Utah (1.3 miles)
• Omega Interventional Pain Clinic (1.3 miles)
• Western Urological (1.8 miles)

Cafes

• Stratford Proper (1 miles)
• Roots Cafe (1.7 miles)
• Java Jos (2.4 miles)
• Coffee Garden (3.3 miles)
• Publik Coffee Roasters (3.6 miles)
• Starbucks (3.7 miles)
• Starbucks (4.1 miles)

Hospitals

• St Mark's Hospital (1.2 miles)
• Valley Mental Health (3.4 miles)
• Intermountain Medical Center (3.5 miles)
• United States Government (3.8 miles)
• George E Wahlen VA Hospital (3.8 miles)
• Orthopedic Specialty Group - TOSH (4.3 miles)
• Clinical Neurosciences Center - UUHC (4.6 miles)

Restaurants

• McDonald's (1.6 miles)
• Left Fork Grill (2.2 miles)
• Karroo (2.5 miles)
• The New Golden Dragon Restaurant (2.7 miles)
• Hub & Spoke Diner (2.7 miles)
• McDonald's (2.8 miles)
• Amour Café (2.8 miles)

Transportation

• TRAX Millcreek (2.1 miles)
• Trax Ballpark Staion (2.2 miles)
• TRAX Meadowbrook (2.3 miles)
• TRAX Central Pointe (2.6 miles)
• TRAX Murray North (2.7 miles)

Places of Worship

• LDS Foothill Stake Center (2.2 miles)