BrightStar Healthcare in Salt Lake City, UT

Pros

• Debbie is friendly, professional, and punctual, making visits a pleasure.
• Kris is incredibly proactive and dependable, rearranging his schedule to ensure next-day infusions and coordinating with Savanna for seamless care.
• The BrightStar Care team is compassionate, skilled, and reliably attentive to families.
• Bethanie is always on time, wonderfully kind, and goes the extra mile, making clients feel like family.
• Rose Mora is an amazing caregiver who lightens family burdens and provides thoughtful, proactive support.
• Anna is charismatic, caring, attentive, and a joy to have as a caregiver.
• Maritza consistently goes above and beyond, showing professionalism, kindness, and compassion.
• Star is a phenomenal RN, an outstanding advocate and teacher, and central to recovery.
• Courtney Smith RN is compassionate, knowledgeable, and an asset in IVIG care.
• Kathy H is a terrific CNA, compassionate, knowledgeable, and very helpful.
• Amie is proactive and anticipates needs, providing timely, thoughtful support.
• Stephanie is dedicated and goes above and beyond, staying through the night when needed.

Cons

• There were initial staffing hiccups that threatened to delay services by a full week.
• One reviewer described BrightStar Care as unprofessional and stated they would not recommend it.
• Some clients expressed hesitancy about having IVIG at home.

Review

BrightStar Care Salt Lake City is best suited for families seeking exceptionally personalized, nurse-led in-home care with medical and infusion support. The reviews consistently highlight a team that can coordinate with doctors, rehab centers, and case managers while delivering skilled nursing, IV therapy, and reliable companionship in the comfort of home. This is the option for loved ones who need ongoing medical oversight - such as infusion therapy, post-acute rehab support, or dementia care - without surrendering the familiarity and autonomy of remaining at home. For families prioritizing continuity of care, clear communication, and caregiver compatibility, BrightStar stands out as a practical, home-centered solution.

Alternatives are worth considering for situations where a facility-based, 24/7 on-site environment is essential. If the goal is constant, around-the-clock supervision with a structured social calendar and in-house programming, a traditional assisted living or memory care community may be a better fit. Some families also prefer a single, dedicated caregiver rather than rotating staff; in those cases, the inherent flexibility of in-home agencies can feel less stable. Additionally, if funding, taxes, or care needs drive a preference for a more centralized, facility-based model with bundled services, exploring other care models can be financially and practically advantageous.

The strongest positives in BrightStar's profile revolve around responsiveness, caregiving excellence, and seamless care coordination. A recurring thread is the ability of the team to quickly mobilize, adjust schedules, and deploy multiple nurses to ensure treatments or procedures proceed without delay. The network includes not only compassionate aides but skilled nurses who manage infusions, vitals, and core medical needs while staying in close touch with family members and case managers. Families repeatedly note caregivers who arrive on time, stay engaged, and create a sense of safety and trust - often forming a dependable, almost family-like rapport with clients.

On balance, the most salient drawbacks are relatively modest but real. The occasional staffing hiccup during infusion scheduling demonstrates the risk of short-term delays when demand spikes, though leadership routinely mitigates these concerns by reorganizing schedules and coordinating with AT teams to keep care moving. A single negative review hints at unprofessionalism, underscoring the importance of doing due diligence in selecting a regional team and confirming caregiver matches for unique personalities and needs. Overall, however, the breadth of consistently positive experiences and the sheer volume of testimonials counterbalance these caveats for most families.

Those pros offset the cons through strong operational friction points: proactive nurse leadership that orchestrates care across multiple providers, a robust caregiver-matching process, and regular nurse check-ins that sustain quality and safety. The ability to deliver infusion and IVIG services at home, coupled with access to a broad pool of CNAs and RNs, reduces hospital visits and preserves dignity for medically complex loved ones. Veterans services partnerships, fall-risk assessments, and responsive scheduling further demonstrate BrightStar's capacity to integrate into existing care ecosystems and adapt to changing needs. The cumulative impression is of a well-oiled, compassionate orchestra rather than a fragmented set of freelance visits.

For families weighing decisions, the practical steps are clear. Begin with a needs assessment that weighs medical complexity, desire for home-based living, and the importance of caregiver consistency. Ask for a dedicated care manager and a written plan detailing infusion capabilities, anticipated visit frequency, and what happens when a caregiver is sick or away. Request current client references in similar situations, and probe turnover rates and training standards to gauge long-term stability. Given the 4.9 rating from 100 reviews and the depth of positive experiences across dozens of caregivers, BrightStar is a compelling choice for those who prize medical competence, warm interaction, and reliable home-based support. If those criteria align but a facility setting is non-negotiable, however, exploring traditional assisted living remains prudent.

Hospitals

• Orthopedic Specialty Group - TOSH (0.4 miles)
• Intermountain Medical Center (0.7 miles)
• St Mark's Hospital (3 miles)
• Valley Mental Health (3.5 miles)
• Utah Imaging Centers (5.3 miles)

Physicians

• Interventional Spine & Pain Management (0.4 miles)
• Bruce Reid Bruce Reid MD (0.7 miles)
• Intermountain Medical Center Infectious Diseases (0.7 miles)
• Midvalley Health Center moran (0.8 miles)
• Greenwood Addiction Physicians (0.8 miles)
• University of Utah Dermatology (0.8 miles)
• Allergy Associates of Utah (0.8 miles)

Restaurants

• Prohibition (0.8 miles)
• Red Rock Brewing Co. (1 miles)
• Karroo (1.6 miles)
• McDonald's (2.2 miles)
• The Original Pancake House Utah - Ft Union (2.4 miles)
• Left Fork Grill (2.6 miles)
• In-N-Out Burger (2.6 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (2 miles)
• Walgreens (2 miles)
• Maceys Pharmacy (2.8 miles)
• Harmon's (2.9 miles)
• Walgreens (3 miles)
• Smith's Food & Drug (3.2 miles)

Transportation

• TRAX Fashion Place West (1.3 miles)
• TRAX Murray North (1.9 miles)
• TRAX Meadowbrook (2.7 miles)
• Trax Ballpark Staion (3 miles)
• TRAX Millcreek (3.6 miles)
• TRAX Central Pointe (5.2 miles)

Cafes

• Java Jos (1.7 miles)
• Roots Cafe (4.6 miles)
• Stratford Proper (5 miles)
• Dutch Bros Coffee (5.4 miles)

Places of Worship

• Utah Islamic Center (4.6 miles)
• Church of Jesus Christ of Latter Day Saints (4.7 miles)

Parks

• Imperial Park (4.6 miles)
• Fairmont Park (5.2 miles)
• Sugar House Park (5.4 miles)
• No Name Park (6 miles)

Theaters

• Megaplex Theatres (4.7 miles)