BrightStar Care Mountainside in Salt Lake City, UT

Pros

• Kris is action?oriented and trustworthy, ensuring infusions happen the very next day.
• Debbie is friendly, professional, and punctual, making the process smooth.
• Daniel is patient, compassionate, and highly professional.
• Bethanie is consistently on time, kind, and incredibly caring.
• Star the RN is a phenomenal advocate and teacher, dedicated to the family's needs.
• Courtney is friendly, responsible, and communicative, with a knack for coordinating care.
• Maria R. is an amazing CNA who goes out of her way to provide daily support.
• Kathy H is a terrific CNA, compassionate, knowledgeable, and devoted.
• Jen is the best nurse, consistently professional and reliable.
• Rose Mora is amazing and goes above and beyond for the family.
• Michele is beyond wonderful - intelligent, kind, caring, and trusted.
• BrightStar Care staff are kind, genuinely caring, and highly dependable.

Cons

• The food and the food service could be better.
• My mother was a client and Bright Star was so unprofessional.
• There were some initial hiccups with staffing that looked like they'd delay everything by a full week.

Review

BrightStar Care Mountainside is best suited for families that want reliable, hands-on in-home care backed by skilled nursing and a deep pool of caring aides. This community shines for relatives who need infusion or IV therapies delivered at home, dementia or memory-support needs, and ongoing personal care with a strong emphasis on continuity of caregivers. When a loved one benefits from coordinated medical oversight, regular nurse check-ins, and a caregiver team that can adapt to shifting schedules, BrightStar Mountainside stands out as a practical, trust-building option. It works especially well for families spread across distances who value timely communication and a team that treats care as a collaborative partnership rather than a one-person service.

The main strengths reside in the people delivering the care. Reviewers consistently praise the caregivers' warmth, professionalism, and ability to anticipate needs. The company's success at matching the right aide or nurse to a client's preferences is repeatedly highlighted, producing relationships that feel personal and respectful. Nurses and aides arrive on time, stay engaged, and go beyond the basics - whether facilitating IV therapy, assisting with activities, or simply keeping clients calm and comfortable. The infusion team receives particular praise for competence and reliability, with instances of caregivers coordinating with rehab centers, physicians, and family case workers to keep treatment plans aligned. The result is a level of peace of mind that families often struggle to find elsewhere.

Coordination and communication are central to BrightStar Mountainside's value proposition. Several reviews point to proactive scheduling, quick problem-solving, and consistent follow-through - qualities that reduce the stress of navigating complex care needs. When a hiccup occurs - such as initial staffing gaps that threatened to delay infusions - the response is decisively action-oriented. A single staffer, Kris, demonstrated the ability to rework personal and professional commitments to deliver next-day infusion care, with collaboration from a fellow nurse to ensure coverage. That level of operational agility matters because it translates into fewer missed treatments, clearer expectations, and an understanding that the family is part of the care team rather than an afterthought.

However, no service is perfect, and BrightStar Mountainside is not without blemishes. A minority of reviews recount delays or dissatisfaction, with one noting unprofessional behavior. The most constructive way to frame this is to recognize that such experiences are rare within a large, consistently praised network, and they tend to be the exception rather than the rule. Another practical note from families concerns meal preparation and light housekeeping; although the focus is often on skilled nursing and caregiving tasks, some clients would like more robust meal prep or housekeeping support. For families seeking a campus-based facility with restaurant-style meals and 24/7 supervision, BrightStar's home-care model may not align perfectly with every expectation.

That said, the pros substantially offset the cons for most prospective clients. The ability to deliver skilled nursing, infusion therapy coordination, caregiver continuity, and responsive check-ins creates a dependable care engine that keeps loved ones safe at home and empowers families to maintain normal routines. The organization's strength also shows in its capacity to navigate complex needs, such as post-acute recovery, dementia care, and veteran-focused or VA-related supports, often coordinating with doctors, rehab facilities, and family members to ensure seamless transitions and consistent care. This is not a generic, one-size-fits-all agency; it is a tightly run operation that prioritizes long-term relationships and dependable coverage.

For families weighing options, the key decision hinge is this: BrightStar Mountainside excels when home-based, medically supervised care is the priority and when caregivers who feel like part of the family are essential. It is a strong recommendation for those who value timely availability, careful caregiver matching, and a care team that communicates clearly and adapts quickly to changing needs. Alternatives should be considered if the decision centers on heavy meal preparation, extensive housekeeping, or a preference for a campus setting with round-the-clock supervised living. In those cases, traditional assisted living or a different home-care provider with a stronger focus on daily kitchen and housekeeping services may be a better fit.

In the end, BrightStar Care Mountainside offers a compelling blend of skilled nursing, compassionate caregiving, and practical reliability that makes aging at home a viable and emotionally sustainable option. For families who want a proven team that treats care as a partnership and who can deliver decisive, on-the-ground action when plans change, this is a sound, confidence-boosting choice. When choosing, prioritize clear expectations about caregiver matching, confirm the nurse-led care plan, and establish a communication cadence that ensures caregivers and family stay in step. With those foundations, BrightStar Mountainside emerges as a practical, experienced ally in the home-care landscape.

Physicians

• Janet Sessions, LMFT (0.1 miles)
• Granger Family Medicine Holladay Salt Lake City (0.8 miles)
• Saphu Pradhan, MD - Intermountain Cottonwood Clinic (0.8 miles)
• Interventional Spine & Pain Management (1.1 miles)
• Bruce Reid Bruce Reid MD (1.4 miles)
• University of Utah Dermatology (1.4 miles)
• Allergy Associates of Utah (1.4 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.3 miles)
• Maceys Pharmacy (1.8 miles)
• Walgreens (2.7 miles)
• Dan's Foods-70th South (2.7 miles)
• Harmon's (3.1 miles)
• Walgreens (3.1 miles)

Restaurants

• Karroo (0.9 miles)
• Prohibition (1.5 miles)
• Red Rock Brewing Co. (1.7 miles)
• The Original Pancake House Utah - Ft Union (2.2 miles)
• McDonald's (2.2 miles)
• In-N-Out Burger (2.4 miles)
• Left Fork Grill (2.6 miles)

Cafes

• Java Jos (1 miles)
• Roots Cafe (3.6 miles)
• Stratford Proper (4.3 miles)
• Dutch Bros Coffee (6.1 miles)

Hospitals

• Orthopedic Specialty Group - TOSH (1.2 miles)
• Intermountain Medical Center (1.4 miles)
• St Mark's Hospital (2.2 miles)
• Valley Mental Health (3.9 miles)
• Utah Imaging Centers (6.2 miles)

Transportation

• TRAX Murray North (2.1 miles)
• TRAX Fashion Place West (2.2 miles)
• TRAX Meadowbrook (2.8 miles)
• Trax Ballpark Staion (3.1 miles)
• TRAX Millcreek (3.6 miles)
• TRAX Central Pointe (5.1 miles)

Parks

• Imperial Park (3.9 miles)
• Fairmont Park (4.7 miles)
• Sugar House Park (4.8 miles)
• No Name Park (5.6 miles)

Theaters

• Megaplex Theatres (5.2 miles)

Places of Worship

• LDS Foothill Stake Center (5.4 miles)
• Utah Islamic Center (5.4 miles)
• Church of Jesus Christ of Latter Day Saints (5.7 miles)