Arbor Senior Care

Pros

• The Auberge Aspen Park is an incredible community serving with compassion and an understanding of dementia and its unique care needs.
• The staff are kind, loving, knowledgeable, and attentive to residents' needs.
• The activities are thoughtful and engaging, with live music, gardening, and interactive games.
• Tours and visits are handled with compassion and professionalism, and the facility is immaculate.
• The administrative team and CNAs are incredibly accommodating, making visitors feel welcome and comfortable.
• Everyday care exceeds expectations and has improved residents' health.
• On-site nurses, a doctor, and a social worker provide strong support for residents and families.
• Leadership goes the extra mile and genuinely cares about residents and staff.

Cons

• A reviewer called it the worst place ever, blaming Frontier management for ruining the building and citing nonfunctional air conditioning and inconsistent heat that left a resident unsafe.
• They warned others not to place a loved one there, suggesting Meadow Peak as a better option.
• They described the new head nurse as absolutely awful, noting she talked down to patients and families and made them feel belittled.
• They claimed corporate greed and disconnect were the root problem, not the on-site staff.
• They stated the facility needed extensive repairs, with air conditioning at the top of the list, and described the building as worn with sad carpets.
• They complained there is insufficient help, particularly at mealtimes, for residents needing assistance.
• They criticized leaving water on bedside tables for patients who cannot hold a cup.
• They observed a steady decline in the overall quality of care over time.

Review

The Auberge communities come across in a chorus of admiration from families and visitors who praise what appears to be a deeply compassionate approach to dementia care. Across several locations, reviewers describe a beautiful, welcoming environment where staff consistently go above and beyond to ensure residents feel cared for, respected, and understood. The overarching impression is that these communities are not only residential settings but dedicated spaces where memory care expertise, kindness, and genuine concern for residents' well-being are visible in everyday interactions.

A recurrent theme is the staff's knowledge and devotion to dementia care. Reviews emphasize that the teams are not just delivering routine care; they are steering a culture of empathy and patience. Families repeatedly note that staff members take the time to learn each resident's needs, preferences, and histories, and they see the same care extended beyond the walls of the community. The sentiment is that care is personalized, attentive, and consistently delivered by people who truly care about the people they serve.

The experiences shared about daily life in these communities highlight a robust program of activities and education. Reviewers mention thoughtful and unique activities that are carefully chosen to engage residents, including live music, gardening, interactive games, and other forms of enrichment. The facilities also host guest speakers who specialize in dementia care, offering learning opportunities for families and staff alike. This emphasis on meaningful engagement is praised as a distinctive strength, contributing to residents' happiness and to families' sense of confidence in the care their loved ones receive.

Tours and in-person impressions reinforce the positive narrative. One reviewer described a tour led by a compassionate and professional staff member, noting the immaculate condition of the facility and the welcoming atmosphere created for both residents and visiting family members. The hospitality shown by administrative teams, CNAs, and nurses is consistently highlighted, with families feeling welcomed and supported at every point of contact. In several accounts, the everyday care delivered by staff is described as exceeding expectations, and families report measurable improvements in their loved one's health and mood as a result of the care they receive.

There are numerous testimonials from extended family members, including grandparents whose lives were positively affected by the Auberge communities. Visitors describe enjoyable dining experiences, accessible on-site resources, and the reassurance of knowing that on-site nurses, doctors, and social workers are available. Specific staff members are named with appreciation for their roles in coordinating care and keeping families informed about activities and routines. The sense that these communities function as caring, collaborative neighborhoods - where residents feel valued and where families are treated as partners - recurs across multiple reviews.

Leadership and governance are celebrated in several notes, including praise for assistant and executive directors who are perceived as genuinely invested in residents' quality of life. Reviewers speak of leaders who listen, engage, and encourage families to visit and see for themselves what makes the community special. The tone from these accounts is that compassionate care is not merely a policy but a lived reality that staff, management, and caregivers collectively uphold. The positive sentiment is reinforced by remarks about how staff work to respect residents' dignity and foster a sense of belonging, even in the most challenging moments of memory care.

Beyond Aspen Park, the broader Auberge family is portrayed as a place where the community comes together to support residents through a shared commitment to compassion and quality care. Activities are described as not only enjoyable but meaningful in keeping residents connected to activities that spark joy and engagement. The on-site medical and support staff - doctors, nurses, and social workers - are credited with maintaining a high standard of care, and the communication with families is depicted as strong and ongoing. It is clear that, for many families, the Auberge is more than a residence; it is a supportive extension of home for both residents and their loved ones.

However, a contrasting perspective emerges in a pair of reviews that focus on more distressing concerns about a different Auberge location and related corporate dynamics. One long, emotional message recounts experiences in a Salt Lake City facility that is described as chronically understaffed and plagued by air-conditioning problems. The author frames the issue as a systemic one, describing how the cost of memory care - nearly $10,000 a month - should come with reliable climate control and adequate staffing. The letter portrays corporate disconnect as the root of ongoing failures, citing repeated delays, faulty maintenance, and a perceived prioritization of profits over resident comfort and safety. The writer emphasizes a sense of frustration and vulnerability shared by families and advocates, including attempts to involve state authorities and even speculation about unionizing CNAs.

The follow-up review adds a further dimension: even as the on-site doctor and some nurses and CNAs are praised for their dedication and care, there is a perception of overall decline due to aging infrastructure, persistent repairs, and insufficient staff during meals. The reviewer notes that the facility looks worn - paint, carpeting, and art are not up to expectations - and stresses that more hands are needed at mealtime to assist residents with varying levels of independence. The repeated refrain is that while the heart of the team remains capable and compassionate, there are systemic pressures - air-conditioning failures, maintenance backlogs, and staffing constraints - that detract from the overall quality of experience and safety.

Taken together, the collection of reviews paints a nuanced picture. The Auberge communities frequently earn high praise for their compassionate, knowledgeable caregiving, engaging activity programs, and evident teamwork that supports residents and families. The strongest messages celebrate the warmth of staff, the attentiveness of leadership, and the transformative impact of well-delivered dementia care. Yet the contrasting accounts remind us that, at least at some locations, concerns about infrastructure, consistent climate control, and staffing levels - especially during critical periods like dining - can significantly color the experience. The overarching takeaway is that while Auberge communities are lauded for their commitment to compassionate care, there is a clear call for ongoing investment in facilities, staffing, and responsiveness from corporate leadership to ensure that this care remains consistently excellent across all locations and times. Families considering these communities are well advised to visit, ask pointed questions about air-conditioning reliability, staffing ratios during meals, and the responsiveness of executive leadership, and seek firsthand reassurance about how these factors are being addressed to sustain the high standard that many reviewers have come to trust.

This area of Salt Lake City, Utah, offers convenient access to public transportation with multiple TRAX stations within a few miles, making it easy to get around the city. The proximity to various medical facilities, including endocrinology clinics, pain management centers, and specialist physicians, ensures that seniors have access to quality healthcare services. Additionally, there are several pharmacies nearby for prescription needs. The neighborhood also boasts a variety of dining options ranging from casual establishments like Left Fork Grill to more upscale venues like Prohibition. For those seeking outdoor recreation, there are several parks in the vicinity such as Sugar House Park and Liberty Park. Overall, this area provides a well-rounded environment for senior living with ample amenities and services available.

Transportation

• TRAX Murray North (0.6 miles)
• TRAX Meadowbrook (1.1 miles)
• Trax Ballpark Staion (1.4 miles)
• TRAX Millcreek (1.9 miles)
• TRAX Fashion Place West (2.9 miles)
• TRAX Central Pointe (3.5 miles)

Physicians

• Endocrinology of Utah - Diabetes Center (1 miles)
• Omega Interventional Pain Clinic (1.1 miles)
• Nephrology Associates of Utah (1.1 miles)
• Bruce Reid Bruce Reid MD (1.1 miles)
• The Eye Institute of Utah (1.2 miles)
• Intermountain Medical Center Infectious Diseases (1.2 miles)
• Granger Family Medicine Holladay Salt Lake City (1.3 miles)

Restaurants

• Left Fork Grill (1 miles)
• Karroo (1.1 miles)
• Prohibition (2.5 miles)
• Red Rock Brewing Co. (2.7 miles)
• McDonald's (3.6 miles)
• McDonald's (3.7 miles)
• McDonald's (3.7 miles)

Cafes

• Java Jos (1 miles)
• Roots Cafe (3.4 miles)
• Stratford Proper (3.5 miles)
• Dutch Bros Coffee (4.7 miles)
• Starbucks (4.9 miles)
• Publik Coffee Roasters (5.1 miles)
• Coffee Garden (5.3 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.9 miles)
• Walgreens (1.9 miles)
• Maceys Pharmacy (2.2 miles)
• Harmons (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.9 miles)

Hospitals

• Intermountain Medical Center (1.1 miles)
• St Mark's Hospital (1.6 miles)
• Orthopedic Specialty Group - TOSH (2.1 miles)
• Valley Mental Health (2.3 miles)
• Utah Imaging Centers (5 miles)

Parks

• Imperial Park (3.1 miles)
• Fairmont Park (3.5 miles)
• Sugar House Park (3.8 miles)
• Bonneville Glen (5.4 miles)
• Liberty Park (5.7 miles)
• Sunnyside Park (5.7 miles)

Places of Worship

• LDS Foothill Stake Center (4.6 miles)
• Church of Jesus Christ of Latter Day Saints (4.8 miles)