Stonebridge Home Care - Provo, UT

Pros

• The staff at A Caring Hand is always willing to help and assist in any situation.
• Employees at A Caring Hand enjoy working with their clients and feel grateful for the opportunity.
• The office staff at A Caring Hand is friendly, accommodating, and quick to respond to requests.
• A Caring Hand provides a positive and loving atmosphere for both employees and clients.
• Clients of A Caring Hand receive the best care possible from dedicated caregivers.
• The management at A Caring Hand is concerned about the well-being and happiness of both employees and clients.
• A Caring Hand offers flexible scheduling options that accommodate employees' other responsibilities.
• Employees appreciate the opportunities they have had to meet amazing people while working for A Caring Hand.
• The staff at A Caring Hand is understanding and supportive, allowing employees to pursue other goals or jobs outside of their caregiving role.
• A Caring Hand is a wonderful place to work, with helpful and caring office staff who value both their clients and employees.

Cons

• The company does not care one bit about their patients.
• They were short staffed and never showed up when they were supposed to aid the elderly.
• They failed to notify family or the assisted living care center when they were short staffed.
• The training provided by the company was not as good as it should have been.
• They do not give raises unless you have a CNA license, which is unfair.
• The office staff is rude and unhelpful, and they don't communicate changes effectively.
• The management of the company does not support employees or make them feel valued.
• There are not enough caregivers available for all clients, causing problems with assignments.
• Some reviewers are disappointed in the lack of support and friendliness from the office staff.

Review

The reviews presented provide a stark contrast between two different home care companies: Stonebridge and A Caring Hand, highlighting experiences that span from deeply negative to extremely positive. This disparity underscores the significance of management practices, employee treatment, and client care standards in shaping both worker satisfaction and patient outcomes.

Several reviewers voiced strong discontent with Stonebridge, characterizing it as an organization that neglects its responsibilities towards clients. Complaints about chronic understaffing were common, with one reviewer detailing how their 92-year-old mother went without essential care services like showering due to a lack of available caregivers. This reviewer pointed out the disconnect between the company?s marketing campaign?promoting services at local assisted living centers?and its inability to deliver on those promises when clients signed up. Instances of poor communication further exacerbated dissatisfaction; family members were not informed about missed appointments or staffing shortages, which led to feelings of frustration and betrayal.

In sharp contrast to the criticisms directed at Stonebridge, many glowing reviews highlighted the exceptional work culture and client-focused service at A Caring Hand. Employees repeatedly praised the organization for its supportive atmosphere where team collaboration is encouraged. Caregivers noted that they felt valued and appreciated by both management and office staff alike. One reviewer emphasized the joy derived from working alongside compassionate colleagues who shared a commitment to providing high-quality care. The flexibility in scheduling offered by A Caring Hand was lauded as particularly beneficial, allowing employees to balance their professional obligations with personal responsibilities effectively.

Employee training was another area where A Caring Hand seemed superior in comparison to Stonebridge. While there were some critiques regarding training at A Caring Hand?notably from a caregiver who felt improvements could be made?the overall sentiment suggested that caregivers received adequate support when facing workplace challenges or dealing with client needs. Positive experiences reported by employees indicated that they had access to ongoing education opportunities aimed at enhancing their caregiving skills further.

Moreover, caregivers shared heartfelt stories about building long-term relationships with clients while working at A Caring Hand. They expressed fulfillment in knowing they contributed positively to their clients? lives through everyday interactions?something starkly missing for many patients under Stonebridge's care. Participants recounted moments of connection that emphasized a shared mission amongst staff: ensuring clients felt safe, comfortable, and seen.

Management style also emerged as a crucial theme distinguishing these two companies? operational approaches. Several reviewers criticized the office staff's responsiveness at Stonebridge, describing interactions characterized by rudeness or indifference when seeking assistance or clarification on scheduling matters. In contrast, many comments about A Caring Hand focused on friendly interactions?employees felt encouraged by how approachable management was whenever concerns arose.

In summary, the testimonies provided expose significant issues within Stonebridge related to inadequate staffing levels, poor communication practices, and overall dissatisfaction among both employees and patients alike?all factors contributing to negative experiences documented in multiple reviews. Conversely, A Caring Hand stands out as a recommended employer where flexibility is prioritized alongside quality patient care; this positive environment fosters job satisfaction among employees who truly value working in an industry dedicated to service?a factor critical for maintaining morale and delivering high standards of care tailored toward each individual?s needs.

This part of Provo, Utah, offers convenient access to transportation options such as the Provo Municipal Airport and UTA FrontRunner Provo Station. The area also features a variety of amenities including theaters like Cinemark 16, restaurants such as Burger King, Taco Bell, and Sizzler, as well as places of worship like the Provo City Center Temple and Grandview East Stake. For outdoor activities, residents can enjoy parks like North Park and Provo Rotary Park. In terms of healthcare services, there are several physicians' offices nearby including the Merrill Gappmayer Family Medicine Center and Mountainland Wasatch Family Health Center, as well as hospitals like Intermountain Health Care and Utah Valley Hospital. Pharmacies like Walgreens and CVS Pharmacy are also easily accessible for medication needs. This area provides a combination of convenience and amenities that make it a desirable location for senior living in Provo.

Transportation

• Provo Municipal Airport (PVU) (1.4 miles)
• UTA FrontRunner Provo Station (1.7 miles)

Theaters

• Cinemark 16 (1.5 miles)

Restaurants

• Burger King (1.8 miles)
• Taco Bell (1.8 miles)
• McDonald's (1.8 miles)
• Sizzler (1.9 miles)
• Black Sheep Cafe (2 miles)
• Mi Lindo Guadalajara (2 miles)
• Bombay House (2.2 miles)

Places of Worship

• Provo City Center Temple (1.9 miles)
• Grandview East Stake (2 miles)
• Centerpoint Church (3.4 miles)
• Provo Utah Temple (4 miles)
• Church of Jesus Christ of Latter Day Saints (4.7 miles)
• Church of Jesus Christ of Latter Day Saints (5.2 miles)

Parks

• North Park (1.9 miles)
• Provo Rotary Park (2.2 miles)
• Utah Lake State Park (2.6 miles)
• Bicentennial Park (3.2 miles)
• Kiwanis Park (3.3 miles)
• Springville Community Park (4.6 miles)
• Community Park (5.1 miles)

Physicians

• Merrill Gappmayer Family Medicine Center (2.2 miles)
• Mountainland Wasatch Family Health Center (2.2 miles)
• RevereHealth (2.2 miles)
• Revere Health Hand Wrist & Elbow Center (2.3 miles)
• Revere Health Wellness Institute (2.3 miles)
• Central Utah Gastroenterology (2.3 miles)
• Utah Valley Hospital Gift Shop (2.3 miles)

Hospitals

• Intermountain Health Care (2.3 miles)
• Utah Valley Hospital (2.3 miles)

Pharmacies

• Walgreens (2.4 miles)
• Macey's Pharmacy #3 (2.6 miles)
• Macey's, Happy Shopping (2.6 miles)
• CVS Pharmacy (2.7 miles)
• South End Market (2.9 miles)
• Walmart Pharmacy (3.1 miles)
• Utah Valley Pharmacy (3.3 miles)