Ihc Home Care

Pros

• The drivers who bring supplies are kind and helpful.
• The drivers are nice, caring, and explain everything.
• The service is fast and efficient.
• The staff are professional and courteous.
• The nurses and aides are very patient and kind.
• The doctors and nurses have been very helpful and friendly.
• The experience was great and everything was well explained.
• The staff take time to explain how things work and are patient.
• The information provided by email was thorough and helpful.

Cons

• The office staff member is not kind, is pushy, and lacks basic customer service skills.
• The staff are uncaring about the safety of the reviewer's mother and do not consistently call ahead as requested.
• They claimed they would call ahead but the request was not reliably placed on the mother's account, resulting in unannounced deliveries.
• The person who helped with the oxygen tanks was very rude.
• The company treated the reviewer as unimportant and gave nothing but the runaround, even suggesting they could go somewhere else.
• Tanks were delivered dirty with leaves, and one even had a spider nest, bringing dirt into the home.
• A CPAP-related issue: a staff member dismissed the need to adjust the hose, and the loaner CPAP was missing pieces, making it unusable.
• A delivery driver left the home unsecured by removing items through the wrong exit and leaving the garage door open.

Review

Across a wide range of visits and interactions, the overall impression of Intermountain Home Medical and its related services is a reassuring mix of dependable, friendly care from frontline staff and occasional frustrations linked to administration and logistics. The drivers who deliver CPAP supplies, oxygen tanks, and other equipment are consistently described as kind, patient, and helpful. They take time to explain how equipment works and to walk customers through what to expect, which has earned high praise from many users. In contrast, the office staff members who handle scheduling, account notes, and delivery instructions are occasionally cited as less accommodating - sometimes pushy or lacking the customer-service touch that patients rely on, especially when safety and daily routines depend on timely, accurate communication.

A major, ongoing theme in the reflections is safety and accessibility, particularly for a caregiver who is balancing the needs of a patient on hospice with the practical demands of getting supplies delivered. The writer notes a mother who cannot navigate stairs and must have deliveries occur in a way that avoids dangerous travel. This has made the call-ahead policy not merely convenient but essential. There have been multiple attempts to have deliveries called ahead so the mother or another caregiver can be home to receive them, yet the policy has not always been honored consistently. On some days the driver reportedly called ahead, while on other occasions no warning was provided. The situation underscores a real need for a robust, consistently applied call-ahead protocol and updated account notes to reflect the caregiver's requirement, so delivery can be coordinated safely and smoothly.

In addition to call-ahead issues, customers frequently commend the speed and thoroughness of in-person interactions and treatment-related support. Appointments are described as timely, with short wait times, and staff who present clear explanations of procedures and equipment. The experience at CPAP-related visits stands out as particularly positive: emails with documents and videos to prepare for appointments, professional and courteous on-site staff, and a general sense that patients leave feeling informed and supported. There are also frequent accolades for the nurses and doctors in hospital settings affiliated with the same network, highlighting kindness, patience, and competence across ER, IMC, and lay-flat care experiences. The overall sentiment is that the medical care itself is highly competent and often notably compassionate.

There are, however, notable exceptions that pull the experience in a more mixed direction. A few reviews mention negative treatment from individual staff members - ranging from rude behavior to skepticism about a patient's needs or preferences for CPAP hose adjustments. There is also a recurring concern about equipment handling: several accounts describe oxygen tanks or other gear arriving dirty or not in pristine condition, sometimes with spider nests or debris found in or on the equipment. One particularly concerning incident involved a driver who moved a wheelchair or other equipment in a way that left a home unsecured, raising safety and trust concerns about in-home visits. In addition, there are instances of gaps in order processing (missing gasket counts on a CPAP accessory order, unregistered APAP machines, or paperwork delays) that caused frustration and required follow-up.

Compared with a specific competing supplier noted in one detailed account, Intermountain is remembered more favorably for speed and customer courtesy, especially when it comes to walking a customer through the process and avoiding delays that can complicate recovery or daily life. The reviewer's strongest endorsement stems from the breadth of positive interactions - well-run customer service, competent technical support, and a team that demonstrates care through the eyes of the people who rely on the equipment for essential everyday needs. There is also appreciation for the more personal facets of service, including staff who go above and beyond in making sure long-term patients and caregivers feel supported, as evidenced by praise for caregivers and for people who helped with everything from CPAP education to oxygen setup.

If there is a through-line for improvement, it centers on consistency and reliability in administrative processes and in-home delivery practices. A more uniformly applied call-ahead policy, consistently updated account notes for caregivers, and stricter attention to equipment cleanliness and secure handling would address several of the recurring concerns. Additionally, addressing the occasional negative interpersonal interactions with staff through additional training and feedback channels could help preserve the strong goodwill built up by the dependable drivers and the knowledgeable clinical teams. Taken together, the experiences paint a portrait of a service that, at its best, combines rapid, compassionate care with practical, person-centered delivery - while still navigating occasional hiccups in administration and logistics that, when resolved, could elevate the overall experience from consistently good to outstanding.

This area of Ogden, Utah offers a variety of amenities and services that cater to a senior living lifestyle. With numerous restaurants within walking distance, such as Cafe Rio Mexican Grill and Olive Garden, residents can enjoy convenient dining options. In terms of healthcare, there are several reputable physicians and pharmacies nearby, ensuring easy access to medical services. Additionally, there are cafes like Dutch Bros Coffee for socializing and transportation options such as Avis Rent A Car for convenience. For leisure activities, parks like Fort Buenaventura provide opportunities to enjoy the outdoors, while places of worship like the Ogden Utah Temple offer spiritual fulfillment. Overall, this area boasts a well-rounded community with ample resources for seniors looking to reside in a vibrant and accessible neighborhood.

Restaurants

• Cafe Rio Mexican Grill (0.1 miles)
• In-N-Out Burger (0.2 miles)
• Olive Garden (0.4 miles)
• Chuck-A-Rama Buffet (0.4 miles)
• Panda Express (0.5 miles)
• Raising Cane's Chicken Fingers (0.6 miles)
• Arby's (0.7 miles)

Physicians

• Ion Vision (0.2 miles)
• Family Vision Care (0.5 miles)
• Mount Ogden Eye Center (0.9 miles)
• Mt. Ogden Surgical Center (0.9 miles)
• David Edgar Allen (1.3 miles)
• Malan Heights Dental (1.3 miles)
• Sutton Clinical Services (1.5 miles)

Pharmacies

• Walgreens (0.3 miles)
• Macey's, Happy Shopping (0.4 miles)
• Kwik Stop Drug (0.4 miles)
• Lee's Marketplace (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Care First Pharmacy (2.1 miles)
• South Ogden Pharmacy (2.5 miles)

Cafes

• Dutch Bros Coffee (0.6 miles)
• Rosa's Cafe (1.6 miles)
• Kaffe Mercantile (2.3 miles)
• Buzzbru (3.1 miles)
• Starbucks (3.5 miles)

Transportation

• Avis Rent A Car (1 miles)
• Roy Frontrunner Station (3.2 miles)

Hospitals

• McKay Dee ENT (1.5 miles)
• Intermountain LiVe Well Center (1.7 miles)
• My Family Birth Center - Utah Certified Midwives, Licensed Nurse Midwife (1.9 miles)
• Ogden Regional Medical Center (2.1 miles)
• Intermountain Medical Group (2.5 miles)

Parks

• Fort Buenaventura (2 miles)
• Mount Ogden Park (2.2 miles)

Places of Worship

• Ogden Utah Temple (2.3 miles)
• The Church Of Jesus İst Of Latter-Day Saints (2.6 miles)