The Gardens at Ivory Ridge

Pros

• The facility is fantastic with great staff.
• It is the best place for activities like swimming and tennis and is a fun place.
• The swimming pool is always clean, and the gym is well equipped.
• It is a great tennis facility, both indoors and outdoors.
• The front desk staff are consistently friendly.
• The outdoor pool is fun, and the clubhouse is great.
• The tennis instructors are amazing.
• Ivory Ridge Swim & Tennis Club is awesome and has everything one would want for workouts.
• It was elegant and wonderful as a wedding venue.
• It has a beautiful pool area and offers a great variety of workout classes.

Cons

• They were disappointed with their pool experience.
• They felt the rules were unnecessarily strict, forcing them to leave before closing.
• The front desk staff member with red hair was not nice at all.
• The tennis club provided a disappointing experience with poor return on investment for members.
• The head coach for the children's program constantly compared the reviewer's daughter to a friend and told her she would never be as good.
• The front desk staff were rude.
• There was a miscommunication about banquet room bookings, leading to an unprofessional experience and suspicions of dishonest practices.
• The waitlist for tennis lessons left members waiting for years.
• The guest pass system was lacking, with charges after the free passes were used.
• There was no hot tub.
• The pool water was too warm and the large pool too small.
• A scheduling mishap allowed a baby shower to interfere with a wedding, which was perceived as unprofessional.

Review

Ivory Ridge Swim & Tennis Club comes across in many impressions as a multifaceted community hub that many members genuinely value for its variety of offerings. Across dozens of comments, people praise the facility's scope: a well-equipped gym, multiple tennis courts, a clean and inviting pool area, and a clubhouse that supports a range of activities from fitness classes to weddings and large gatherings. The staff is frequently described as friendly and helpful, and several reviewers mention that they have enjoyed long-term membership or regular visits with positive experiences over the years. However, beneath the broad praise there are also recurring cautions and frustrations, especially related to tennis programming, front-desk interactions, and event coordination.

The pool facilities emerge as a mixed but largely favorable aspect of the club. Several reviewers highlight a clean, well-maintained swimming environment with the added benefit of lifeguards on duty, and one guest celebrates the experience in a saltwater pool, noting that it doesn't leave skin and hair feeling the same as chlorinated water. There are, however, tensions around pool hours and usage policies. A late-evening visit near 8 p.m. turned awkward when the staff informed guests they must leave if they aren't lap-swimming, despite the pool appearing unused and the guest having believed it to be adult swim time. The tone here suggests that rigid enforcement of rules sometimes clashes with expectations when the facility isn't heavily used at that hour, leaving visitors feeling the rules are inconsistent with the situation.

Tennis, for many, is where the most pronounced tensions lie. Some members describe their experience as disappointing and even discouraging, citing a poor return on investment for their effort and goals as beginners. They recount a slow progression and frustration with the system, which in their view doesn't always reward time and dedication. A particularly troubling anecdote involves a daughter who attended a summer camp led by a head coach associated with the children's program; the child was told she would never be as good as a peer who had recently moved off the waitlist into weekly classes as a non-member, while the family had waited for three years. That experience, according to one reviewer, was the final straw that ended their engagement with tennis at the club. Yet not all tennis notes are negative: several reviews praise the coaches (including a specifically mentioned instructor named Francis) and positive experiences with tennis instruction, suggesting that coaching quality can be strong and beneficial depending on the program and staff member.

The front desk and guest-facing staff are another point of varied experience. A few reviews describe interactions with the front desk as friendly, warm, and consistently helpful, with one staff member noted for keeping a positive mood for years. Conversely, other accounts condemn specific staff behavior as rude or unhelpful, including a notably negative comment about "the old lady with the red hair" who worked the front desk. The contrast is stark enough that prospective members might want to observe or inquire about the customer service culture during a visit, as the experience can feel quite different depending on who is on duty.

Event spaces and wedding-related experiences add another layer of complexity. The club's banquet and reception venues are described as elegant, spacious, and well-suited for gatherings, with some reviewers noting the capacity to host 10-15 families comfortably in certain configurations. There are frequent references to a "beautiful Banquet Room" and a location that works well for weddings and parties. However, there are also significant complaints about miscommunication and schedule conflicts around weddings or showers. One guest recounts a scenario where a baby shower was booked the morning of a wedding without proper coordination, forcing them to rush and decorate in a constrained window, and alleging a staff member facilitated the booking to maximize profit. The message in these reviews is clear: the venue itself can deliver a memorable experience, but flawless coordination and clear communication are crucial for a smooth event.

Beyond the specific facilities, there are practical considerations that recur across comments. Some reviewers appreciate the gym, yoga studio, and general fitness offerings, noting a good mix of machines, classes, and a welcoming atmosphere for working out and socializing. Others flag policy-related annoyances, such as a guest-pass system that allows only a limited number of free visits per year before a $5 per-person fee applies, and a sense that-while the club has impressive amenities, the administrative side could use tightening. Parking is another practical concern mentioned by a few reviewers, who suggest more space would help ease the day-to-day experience during peak times or large events.

Overall, the Ivory Ridge Swim & Tennis Club presents as a place with substantial value and broad appeal. For many, it is a "fantastic" and "great" facility - one that supports a wide range of activities, from swimming and tennis to yoga and receptions, with a clubhouse atmosphere that keeps members coming back for years. Yet the same institution is frequently described as capable of better execution in three areas: coaching consistency and waitlist fairness in tennis; customer service quality at the front desk and in event coordination; and practical policy applications around guest access, parking, and nightly pool rules. Those considering joining or planning a visit would be well served by asking pointed questions about waitlists, coaching assignments, event booking procedures, and the exact rules around pool hours to ensure expectations align with the club's practice.

In short, Ivory Ridge offers a compelling package: clean, well-maintained facilities, strong instructional staff in certain programs, a welcoming sense of community, and versatile spaces for both daily fitness and special occasions. Yet the experience can vary significantly depending on whom you interact with and which program you engage with, especially in tennis coaching, front-desk service, and event planning. For future improvements, reviewers suggest clearer communication, consistent staff training, refined waitlist policies, and a bit more flexibility or explanation around pool rules to keep visitors from feeling stranded by rigid enforcement. If you're drawn to a multi-faceted club with robust amenities and a community vibe, Ivory Ridge is worth a closer look - but go in with specific questions and a plan for how you'll navigate the more variable service experiences.

Physicians

• Alpine Pediatrics (0.5 miles)
• Dry Creek Family Practice (0.6 miles)
• Brandon Green, MD (2 miles)
• Eyelash Extensions by Laura Hill at Dr Marion Plastic Surgery (2.8 miles)
• Avanti Medical Center (2.9 miles)
• Standard Optical - Lehi Eye Doctor (3 miles)
• Highland Clinic (3 miles)

Restaurants

• Kneaders Bakery & Café (0.8 miles)
• Strap Tank Brewery (2.2 miles)
• Blaze Pizza (2.3 miles)
• Chick-Fil-A (2.4 miles)
• McDonald's (2.4 miles)
• Traverse Mountain (2.5 miles)
• East Moon Bistro (2.9 miles)

Parks

• Dry Creek Trail Park (1.6 miles)
• Olympic Park (3 miles)
• Highland Glen Park (3.3 miles)
• Greenfield Park (3.6 miles)
• Creekside Park (3.8 miles)
• Legacy Park (4 miles)
• Lambert Park (4.4 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.7 miles)
• Church of Jesus Christ of Latter Day Saints (2.2 miles)
• Church of Jesus Christ of Latter Day Saints (3.9 miles)
• Church of Jesus Christ of Latter Day Saints (3.9 miles)
• Church of Jesus Christ of Latter Day Saints (4 miles)
• Mount Timpanogos Utah Temple (4.5 miles)
• Church of Jesus Christ of Latter Day Saints (4.9 miles)

Pharmacies

• Walgreens (2.8 miles)
• Ridley's Family Markets (2.9 miles)
• Macey's, Happy Shopping (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Sav-On Pharmacy (4.3 miles)
• CVS Pharmacy (4.7 miles)
• Walgreens (4.8 miles)

Cafes

• Starbucks (2.9 miles)

Theaters

• Cinemark American Fork (3.7 miles)
• Water Gardens Cinema 6 (6.3 miles)

Hospitals

• American Fork Cancer Center (5.1 miles)
• American Fork Hospital (5.2 miles)

Transportation

• Draper UTA Frontrunner Station (6.9 miles)