12244 Business Park Drive, Draper, UT 84020
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Across a broad collection of heartfelt testimonials, two Utah-based hospice and home health providers stand out for consistently extraordinary care: Auburn Crest Home Healthcare & Hospice and Lighten Home Health and Hospice. The voices come from families, nursing facility staff, and private caregivers who were deeply touched by the compassion, responsiveness, and professional excellence these teams demonstrated during some of the most difficult times in their lives. Taken together, the reviews sketch a portrait of care that centers on people - patients first, with families right beside them - delivering not just medical support but a steadying presence through illness, transitions, and loss.
Auburn Crest is repeatedly described as a company that truly puts patients and their families at the top of the priority list. Reviewers praise the organization for being available when needed, willing to drop other tasks to assist, and delivering care with dignity and respect. One account highlights the leadership and team approach - "Jen and her team go above and beyond for their patients, families and the nursing communities they serve" - with confidence placed in Auburn Crest by other care facilities that routinely refer patients their way. This sense of partnership, combined with reliable, attentive caregiving, emerges as a common thread: nurses and aides who communicate clearly, keep families informed, and coordinate with physicians and facility staff to ensure seamless, compassionate care during challenging times.
Among the most singled-out staff are several nurses, therapists, and aides who consistently earned praise for going beyond the call of duty. Nurse Miwa is repeatedly celebrated for her exceptional care and thoughtful responsiveness, with reviewers describing her as someone who genuinely puts patients at ease and attends to concerns with care and competence. Jacque Parker, an RN, is often described as "the most AMAZING nurse," noted for her energy, reliability, and the sense that she treats patients as if they were her own family. Other Auburn Crest team members receive similar recognition: Ashlie the caregiver and Ashley the aide are commended for spending quality time with residents, maintaining open communication with facility staff, and handling daily needs with patience and attentiveness. In addition, Trish the speech therapist, Clay the physical therapist, and Julia the physical therapist assistant are acknowledged for their roles in maintaining and improving quality of life, with families appreciating the consistency and clarity of updates during a fragile period.
The reviews also speak to Auburn Crest's broader support network beyond direct medical care. Families note access to social workers and chaplains who assist with the grieving process, underscoring the organization's commitment to holistic well-being in life and in loss. This level of support is described as valuable and reassuring, offering guidance as families navigate emotional, spiritual, and practical challenges after a loved one's passing. Yet the same threads of care that comfort families during a crisis can also become a point of critique: some reviewers felt the ongoing grief-related communications - church-like letters encouraging continued grieving - were heavier than they preferred. Taken as a whole, the feedback indicates a strong preference for continued resources and outreach, even as a few families suggested dialing back the frequency of those messages.
Beyond Auburn Crest, Lighten Home Health and Hospice is consistently praised for its own high standard of care. Reviewers describe Lighten's nurses as not only skilled but deeply compassionate, with the entire team dedicated to meeting patients and families where they are. One family recounts a long-term relationship with Lighten through the final months of their loved one's life, expressing gratitude for the kindness and dignity shown by Miwa - described as an "angel on earth" - and by the CNA Ashley, whose presence was equally meaningful. The appreciation extends to the broader staff, including mentions of Chris for helping ensure a patient's passing was comfortable and dignified, highlighting the importance of bedside support and respectful, person-centered care during end-of-life moments.
Across the two providers, a common pattern emerges: professional excellence paired with authentic human connection. Families repeatedly commend the teams for timely responses, transparent communication, and coordinated care that reduces stress during an already challenging period. The consistency of praise from different angles - family members, facility staff, and other healthcare professionals - speaks to a reliable culture of respect, dignity, and dedication. The testimonials also reveal a sense of trust that extends beyond a single caregiver: patients and families feel supported by a network of compassionate professionals who anticipate needs, discuss options clearly, and partner with hospitals, Home Health agencies, and hospice teams to ensure continuity of care.
In sum, the collection of experiences paints a vivid picture of Utah's hospice and home-health landscape through the lens of Auburn Crest and Lighten. Families describe care that is deeply compassionate, professionally competent, and relentlessly patient-centered. The most memorable encounters often revolve around individual caregivers who treat patients with extraordinary kindness - Miwa, Jacque Parker, Naomi, Ashley, Ashlie, and many others - while the organizations as a whole provide robust support systems, including social workers and chaplains, to help families cope with grief and transition. For many, these are not just providers of medical services but reliable partners who help maintain dignity, comfort, and connection at every stage of serious illness and bereavement. Given the breadth and consistency of praise, these teams are often recommended to others seeking hospice or home-health services in the Utah area, trusted to honor both patients and their families with the care they deserve.
Auburn Crest Hospice in Salt Lake City, located in Draper, UT, offers specialized care for individuals with memory-related conditions. The community provides a range of amenities to promote comfort and well-being. Residents can enjoy the convenience of an on-site beauty salon and access to cable or satellite TV. Community-operated transportation ensures easy access to nearby attractions and appointments.
For residents who wish to stay connected, there is a computer center with Wi-Fi/high-speed internet available. Meals are served in a spacious dining room where individuals can enjoy restaurant-style dining. Housekeeping services help maintain a clean and tidy living environment.
The facility offers various recreational spaces including a fitness room, gaming room, small library, and outdoor garden area. This allows residents to engage in activities that suit their interests and preferences. An on-site wellness center promotes mental well-being along with a mental wellness program specifically designed for those with memory impairments.
Auburn Crest Hospice understands the importance of providing assistance for daily activities such as bathing, dressing, and transfers. A 24-hour call system ensures that support is readily available whenever needed. Caregivers work closely with healthcare providers to coordinate care for residents and offer medication management services as required.
Residents benefit from specialized memory care programming tailored to their specific needs. Those with dietary restrictions receive meals prepared according to their requirements, including diabetes diets if necessary.
Dining options are flexible to accommodate special dietary needs. The community also arranges transportation for non-medical purposes as well as medical appointments, ensuring easy access to healthcare facilities when needed.
Auburn Crest Hospice is conveniently situated near parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals—providing residents with opportunities for outdoor recreation, social outings, and easy access to healthcare services.
In summary, Auburn Crest Hospice provides quality assisted living care within an inclusive community focused on memory care assistance. With its range of amenities, specialized services, and convenient location, residents can enjoy a comfortable and enriching lifestyle.
Auburn Crest Hospice Salt Lake City is located at 12244 Business Park Drive, Draper, UT 84020 in Utah County, Utah
Auburn Crest Hospice Salt Lake City offers a comprehensive array of features designed to enhance the quality of care for residents with dementia or Alzheimer's disease, focusing on both physical and mental well-being. Assistance with dressing, bathing, and transfers ensures residents maintain dignity while receiving necessary support for daily activities, fostering a sense of independence. Medication management helps to prevent confusion and ensure adherence to treatment plans, which is crucial for managing symptoms effectively. Meal preparation and service are tailored to meet dietary requirements while promoting nutrition, vital for overall health. Transportation arrangements facilitate access to medical appointments, ensuring continuity of care and engagement with healthcare providers. Coordination with these providers ensures that care plans are consistently updated and followed. The structured assistance with activities of daily living allows caregivers to focus on individualized needs, while 24-hour supervision provides safety and immediate support in case of emergencies. Furthermore, specialized memory care programming combined with a mental wellness program engages residents cognitively and emotionally, addressing their unique challenges while instilling a sense of purpose and community. Together, these features create an environment conducive to cognitive stability and emotional resilience for individuals facing the complexities of dementia or Alzheimer's disease.
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