Treasured Moments Home Care in Highland, UT

Pros

• Treasured Moments Home Care is described as great, with flexible hours and a fulfilling job for students.
• The staff at Treasured Moments Home Care are wonderful and have become like family to clients.
• Treasured Moments Home Care is trusted, dependable, helpful, and friendly, according to clients.
• Families report that Treasured Moments Home Care has been an amazing help and treats them with care.
• The employees of Treasured Moments Home Care are a joy and care about each client.
• Matt and his team are welcoming and create a positive, open-armed environment for new hires.
• Clients highly recommend Treasured Moments Home Care and intend to use their services for life.

Cons

• They provided little or no support to the client or their employee after the caretaker was placed.
• They appeared to care more about money than the client’s well-being.
• They charged about $40,000 to exit the contracts.
• The owner told the caretaker there was no one to help and that the family would have to take care of it themselves.
• They did not check on their employee or the client to ensure care while the caregiver was hospitalized.
• They only reached out when a payment was late.

Review

Treasured Moments Home Care in Highland, UT is best suited for families seeking a warm, relationship-driven in-home care experience where caregivers feel like part of the family. The strongest selling points lie in the people who show up at the client’s door: compassionate, dependable aides who build long-standing bonds with clients and their families. Clients repeatedly describe staff as trustworthy and friendly, with a genuine desire to help their loved ones stay comfortable at home. For seniors who prize continuity, social engagement, and help with daily activities that allows them to remain in familiar surroundings, this program can deliver a level of comfort and daily reassurance that is hard to match.

That said, there are clear reasons some families will want to consider alternatives. The most serious red flag in the feedback is the concern about contract terms and billing practices, coupled with questions about ongoing support after placement. A single, highly negative review alleges a focus on money over care, with difficulties exiting the contract and a perception that emergencies were not promptly addressed. These concerns point to a need for rigorous contract scrutiny, explicit escalation protocols, and a robust, named point of contact who remains engaged with both the client and the caregiver. Families with little tolerance for opaque terms or for feeling unsupported during a perceived crisis should explore other agencies that provide stronger governance and clearer service guarantees.

The core strengths of Treasured Moments can meaningfully offset the downsides for the right client. Foremost is the staff quality: caregivers who feel like family, who are described as above reproach in kindness and dedication, and who consistently demonstrate a willingness to go the extra mile. Long-tenured aides cultivate trust and familiarity, which translates into better day-to-day care, more reliable companionship, and a smoother transition for clients who resist change. Additionally, the program’s capacity to help clients get out of the house and stay connected socially translates into meaningful quality-of-life gains, particularly for seniors who otherwise risk isolation. For families prioritizing emotional support and dependable presence, these advantages carry substantial weight.

Nevertheless, the most significant con is practical and contract-driven: the perception that after a placement, oversight can wane and conflicts over terms can escalate. To mitigate this, prospective clients should demand a clearly written care plan with defined responsibilities, a transparent fee schedule, and a formal escalation process for emergencies. Insist on a reliable single point of contact and regular check-ins from a supervisor, not only the caregiver. Secure an explicit termination clause, a straightforward process for ending the arrangement without punitive penalties, and a plan for caregiver replacement if the primary aide is unavailable. In short, turn the intangible trust and warmth into concrete protections before signing.

As a decision guide, Treasured Moments offers a compelling option for families who value continuity, intimacy, and heartfelt caregiving in a home setting. It is less ideal for those whose criteria include aggressive contract flexibility, instant crisis escalation, or a corporate structure with broad, standardized processes. For families aligned with the former, the recommended path is to approach with a disciplined due-diligence mindset: obtain and compare references, request a detailed care plan and media of supervision, and negotiate terms that ensure accountability and transparency. For others, it may be prudent to survey a few larger providers that emphasize 24/7 oversight and more standardized governance to avoid the perception of “family-style” misalignment with formal expectations. The right fit hinges on whether relational care and steady, trusted staff trump the potential risks embedded in contract-centric concerns.

Physicians

• Alpine Dermatology (1.2 miles)
• Highland Clinic (1.9 miles)
• Dry Creek Family Practice (2.4 miles)
• Alpine Pediatrics (2.5 miles)
• Brandon Green, MD (4.6 miles)
• Standard Optical - Lehi Eye Doctor (4.9 miles)
• Avanti Medical Center (5 miles)

Parks

• Creekside Park (1.2 miles)
• Legacy Park (1.4 miles)
• Lambert Park (1.7 miles)
• Highland Glen Park (3 miles)
• Dry Creek Trail Park (4.3 miles)
• Wheadon Farm Park (5.1 miles)
• Olympic Park (5.8 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Ridley's Family Markets (1.8 miles)
• Walgreens (4.8 miles)
• Macey's, Happy Shopping (5.1 miles)
• Sav-On Pharmacy (5.4 miles)
• Intermountain American Fork Pharmacy (5.4 miles)
• Walgreens (5.4 miles)

Restaurants

• Kneaders Bakery & Café (2.2 miles)
• Traverse Mountain (4.5 miles)
• Strap Tank Brewery (4.6 miles)
• McDonald's (4.8 miles)
• Chick-Fil-A (4.8 miles)
• El Pollo Loco (4.8 miles)
• Blaze Pizza (4.8 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.2 miles)
• Church of Jesus Christ of Latter Day Saints (3.5 miles)
• Church of Jesus Christ of Latter Day Saints (4 miles)
• Mount Timpanogos Utah Temple (4.6 miles)
• Church of Jesus Christ of Latter Day Saints (5 miles)
• Church of Jesus Christ of Latter Day Saints (5.3 miles)
• Church of Jesus Christ of Latter Day Saints (5.8 miles)

Cafes

• Starbucks (5.3 miles)

Theaters

• Cinemark American Fork (5.4 miles)
• Water Gardens Cinema 6 (6.6 miles)

Hospitals

• American Fork Cancer Center (5.4 miles)
• American Fork Hospital (5.5 miles)

Transportation

• Draper UTA Frontrunner Station (6.9 miles)