Comfort Keepers

Cons

• The company is described as horrible and fraudulent.
• They allege the company tries to bill from multiple accounts.
• They claim the company takes insurance but doesn't actually cover it.
• Tracy is described as extremely rude.
• They report being billed again after requesting charges on file to stop.
• They say the customer service is terrible and information is inconsistent.
• Caregivers are described as lazy, unreliable, always on the phone, bullies, or thieves.
• Management is accused of confronting employees with complaints and denying claims, implying the customer is lying or mistaken.

Review

The two remarks combine to paint a harsh, unflattering portrait of a home care provider, focusing on financial disputes, questionable billing practices, and an overall sense of mistreatment. The core narrative is that the company is not just failing at care, but also failing at basic trust and honesty in its dealings with clients and their families. The reviewers describe a pattern of misrepresentation and aggression that extends from dollars and insurance to the everyday interactions people have when they're trying to rely on someone to care for loved ones.

One reviewer claims there are "charges from multiple accounts," suggesting a systemic problem with how the company handles billing. They allege that the company "takes insurance but they don't," implying insurance fraud or at least a misrepresentation of coverage. The complaint continues with a troubling billing incident: even after telling the company to stop charging the card on file, the reviewer was billed again for a sum of $142. This person makes the point bluntly: the financial disputes aren't isolated; they recurred despite explicit requests to halt charges. The implication is that the company cannot be trusted to manage payments ethically or accurately, and that such issues directly affect the stability and safety of care for a loved one.

The reviewer singles out an individual staff member, Tracy, describing her as "extremely rude." This personal critique accompanies broader financial concerns, underscoring a sense that the experience isn't just about money but also about the quality of interactions with people who are supposed to be helping. The combination of rude behavior and ongoing billing problems contributes to a view of the provider as disorganized and disrespectful toward clients. The reviewer explicitly states they would not recommend the company, tying the negative sentiment to both the conduct of staff and the persistent billing issues.

Customer service emerges as another major point of failure. The reviewer words it as "the customer service is terrible," emphasizing inconsistency and unreliability. They note that with every inquiry, they receive a "different story," and that "no one knows what they're doing." This lack of clear, coherent communication amplifies the sense of dysfunction and erodes trust, especially critical in the context of home care where families depend on predictable, compassionate support.

A second reviewer expands the critique with even stronger language about the staff's reliability and demeanor. Descriptions such as "lazy, unreliable, caretakers always on telephone, bullies, thieves" convey a perception of carelessness and hostility. The accusation that caretakers frequently spend time on their phones rather than attending to clients suggests neglect of duties, while the words "bullies" and "thieves" imply not only poor service but active wrongdoing in some cases. The combination of these accusations paints a picture of a company where both care delivery and personal conduct are viewed as seriously deficient.

The second review also delves into the culture at the management level, describing a practice where "management goes to employees and asks if they have any complaints about you and then confront you with employee denies claim when you say something stolen." In other words, the reviewer contends that management protects itself by leaning on employee narratives and denying client concerns, even when the client asserts that something was stolen. This portrayal suggests a defensive, even adversarial environment that discourages complaints and discourages accountability. Taken together with the other critiques, it contributes to a belief that the organization prioritizes internal protection over transparent, accountable care.

The cumulative impression across these reviews is of a company that is deeply troubled on multiple fronts: financially, logistically, and ethically. Clients are warned away not only because of billing irregularities and insurance disputes but also because of perceived disrespectful treatment, inconsistent communication, and a purportedly toxic management culture. For anyone considering entrusting a loved one to this provider, these accounts advocate caution and a strong preference for alternatives. The overarching message is clear: steer clear, seek another company, and avoid the risk of repeated billing problems, poor care, and hostile or unhelpful service.

Located in Victoria, Texas, this area offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several places of worship nearby, including Family Worship Center and Our Saviors Lutheran Church, residents can easily maintain their spiritual practices. A range of dining options such as Sonic Drive-In and Guadalajara Mexican Grill provide opportunities for socializing and enjoying delicious meals. Additionally, pharmacies like Walgreens and Rogers Pharmacy are conveniently located within close proximity for easy access to medications and health supplies. Nearby healthcare facilities such as Citizens Medical Hospital and Victoria Community Health Center ensure quality medical care is readily available. For leisurely outdoor activities, Riverside Park Childrens Playground offers a relaxing space to enjoy nature. Overall, this area provides a safe and welcoming environment for seniors seeking a vibrant community in which to reside.

Places of Worship

• Family Worship Center (0.2 miles)
• Church of Christ-College (0.6 miles)
• Guadalupe Baptist Association (0.8 miles)
• First Christian Church Disciples of Christ (0.9 miles)
• Jehovah's Witnesses East & Riverside (1.1 miles)
• Our Saviors Lutheran Church (1.1 miles)
• The Joy of the Lord Worship Center (1.1 miles)

Restaurants

• Sonic Drive-In (0.5 miles)
• Popeyes Louisiana Kitchen (0.6 miles)
• Wendy's (0.6 miles)
• McDonald's (0.8 miles)
• Siesta Restaurant (0.8 miles)
• Sichuan Garden (0.8 miles)
• Guadalajara Mexican Grill (0.8 miles)

Pharmacies

• Rogers Pharmacy (0.5 miles)
• Walgreens (0.6 miles)
• Rogers Pharmacy (1.5 miles)
• Good Neighbor Pharmacy (1.9 miles)
• Rogers Pharmacy (1.9 miles)
• Castle Hills Pharmacy (2 miles)
• Walgreens (2.3 miles)

Physicians

• Victoria Women's Clinic (0.6 miles)
• Victoria TMS Center (0.6 miles)
• Victoria Community Health Center (0.7 miles)
• Victoria Heart & Vascular Center (1 miles)
• The Neurologic Relief Center of Victoria (1.1 miles)
• Branch of Hope Children's Therapy Clinic (1.1 miles)
• Victoria Anesthesiology Associates (1.5 miles)

Hospitals

• Citizens Medical Hospital (0.6 miles)
• Citizens Medical Center (0.6 miles)
• Detar Hospital Navarro (1.4 miles)
• DeTar Hospital Navarro - Emergency Room (1.8 miles)
• Kindred Hospital Victoria (1.8 miles)
• Detar Hospital (1.8 miles)
• Post Acute Specialty Hospital (2.3 miles)

Cafes

• Victoria Coffee Roasters (1 miles)
• The Box Coffee Bar (1.2 miles)
• The Box Coffee Bar (2.6 miles)

Transportation

• Cesar's Taxi and Limousine (2 miles)
• U-Haul Neighborhood Dealer (2.3 miles)
• Crossroads Taxi and Transportation Services (2.4 miles)

Parks

• Riverside Park Childrens Playground (2.4 miles)