Cogdell Memorial Hospital

Pros

• Dr. Kidwai and nurse Sherine were praised for professionalism and kindness, getting patients in and out quickly.
• Dr. Stickles was described as excellent, thorough, and great with children, helping them feel at ease.
• Nurses Jamie, Amy, and Sherry were noted for their kindness, helpfulness, and professionalism.
• Dr. Jabbar was described as professional, caring, and providing excellent care.
• Dr. Conley and the CMH ER staff were quick, efficient, polite, and very helpful.
• Cogdell Memorial Hospital's ER is described as fast-moving with attentive care.
• Patients appreciated honest answers, clear explanations, and prompt care.
• The staff were consistently attentive, making patients feel cared for during their ER visits.

Cons

• The bedside manner was criticized as not good, and the patient?family interaction was described as cold.
• The ER physician was accused of having a preconception about veterans and not listening to the family or checking the medical record.
• A staff note directing transfer to the VA was viewed as implying that care at Cogdell would not be up to par.
• It was noted that staff sometimes seemed to be having a bad day, suggesting occasional lapses in care or courtesy.
• The reviewer stated the ER needed a lesson in how to understand and help veterans, rather than rushing to conclusions.

Review

Across Cogdell Memorial Hospital's emergency department, a wide range of patient experiences emerges - most notably a chorus of gratitude for fast, compassionate care and clear communication, tempered by a single, strongly negative account about bedside manner and attitudes toward veterans. Taken together, the reviews portray an ER team that often moves quickly, explains procedures well, and treats patients with kindness, while also highlighting opportunities for improvement in how some staff relate to veterans and families who arrive seeking care far from home.

Many patients singled out Dr. Stickles for consistently attentive, efficient care that put children and adults at ease. One family praised the pediatric experience, describing how Dr. Stickles talked them through every step after their son cut his eyebrow. The doctor's calm explanations and speedy wound cleaning and stitching helped make a scary moment feel more manageable. Another reviewer noted that Dr. Stickles and a supportive radiology team kept things moving smoothly, with clear communication about the CT process and the overall plan. A different patient also highlighted Dr. Stickles as "excellent," stressing his patience and thoroughness in a high-stress emergency setting. In short, Dr. Stickles appears repeatedly as a trusted, reassuring presence who keeps care thorough without dragging out the process.

Dr. Kidwai/Kidwal is another physician who earned consistent praise for his direct, engaged approach. Several reviewers described him as upfront and caring, quickly getting to the heart of the issue and communicating what would come next. One account emphasized his helpful coordination with specialists (including a urologist) and his role in arranging transfers when needed, underscoring a sense of proactive problem-solving and clear guidance during a stressful time. Even when the situation required dividing attention between the ER and downstream care, patients felt heard and directed by Dr. Kidwai, contributing to a sense of competence and reassurance during their visits.

Dr. Hough also received strong endorsement for his bedside manner and efficiency. Reviewers described him as awesome and capable, with one account stressing how he and the nurse were able to deliver speedy, thorough treatment that left the patient feeling much better. Another patient highlighted the combination of swift care and a compassionate demeanor from both the doctor and his supporting nurse, which helped ease the fear and anxiety that often accompany emergency visits. The department-wide sense is that Dr. Hough contributes to a reassuring atmosphere in what can be a high-stress environment for patients and families alike.

Dr. Conley is another physician who garnered praise for his thorough explanations and attentive care. One reviewer specifically noted that he went through knee-related concerns with clarity and helped the patient understand the proper treatment and the information they didn't know before. Overall, the impression of Dr. Conley and the CMH ER team is one of efficiency, politeness, and helpfulness, with patients feeling supported as they navigate unfamiliar medical concerns.

Across these medical encounters, the nursing and supportive staff emerge as a critical, consistently positive thread. Nurses Jamie, Amy, Sharon, and Sherry are frequently mentioned for their kindness, patience, and hands-on help during stressful moments. Brandie is repeatedly credited with spectacular patient care, Lisa for ensuring comfort, and Greg in radiology for guiding patients through imaging with clear explanations. Other assistants, Brance and Brandon, are named for making patients feel at ease and contributing to a sense of competent, team-based care. The recurring theme is that a capable, friendly nursing and tech staff helps to transform what could be a precarious hour in the ER into a calmer, better-supported experience for patients and their families.

Speed and efficiency show up as notable strengths in many reviews. Several patients describe Cogdell ER as fast-moving, with fast, smooth throughput from check-in through evaluation, imaging, and discharge. One account specifically called it "one of the fastest moving ERs I have ever seen," while another person noted being in and out in about an hour thanks to the coordinated effort of the ER team. The general sentiment is that patients are treated promptly, with care providers communicating what is happening and what to expect next, which helps ease the stress of emergency visits.

Not all experiences were uniformly positive, and one review raises an important concern about veterans' care. A patient who is recently separated from military service, with an honorable discharge, described a bedside manner that felt cold and a preconception about veterans that affected listening and engagement. The reviewer noted a sense that medical staff did not want to check the patient's medical record or fully consider a veteran's history, and they even referenced a note suggesting the patient be taken to the VA rather than receiving care at Cogdell. This account emphasizes the need for clinicians to maintain open-minded, veteran-centered care and to avoid bias that can undermine trust and effective treatment. It also underscores the value of recognizing a patient's full medical record, home situation, and family context in delivering high-quality emergency care.

In sum, the overall portrait of Cogdell Memorial Hospital's emergency department is of a team that many patients and families deeply appreciate: rapid, capable medical care delivered with empathy by doctors like Stickles, Kidwai, Hough, and Conley, supported by a dependable cadre of nurses and radiology staff. The experience of care feels personal and professional for most reviewers, with patients expressing gratitude for clear explanations, quick assessments, and compassionate bedside manner. At the same time, the negative account about veteran care serves as a reminder that even in a high-performing setting, sensitivity to veterans' needs and a commitment to nonjudgmental, inclusive patient interactions remain essential to delivering consistently exemplary service to every person who walks through Cogdell's doors.

Hospitals

• Cogdell Memorial Hospital (0 miles)
• Mitchell County Hospital (19.6 miles)

Physicians

• Cogdell Memorial Hospital Rural Health Clinic (0.1 miles)
• Cornerstone Audiology (1.5 miles)
• Family Medical Associates (19.6 miles)

Places of Worship

• Trinity United Methodist Church (0.2 miles)
• Grace Lutheran Church (0.2 miles)
• Rolling Plains Baptist Network (0.4 miles)
• First Christian Church (1.4 miles)
• Southern Baptist Convention (1.4 miles)
• Calvary Baptist Church (1.4 miles)
• Mt Olive Baptist Church (1.5 miles)

Restaurants

• Domino's Pizza (0.3 miles)
• Little Caesars Pizza (0.6 miles)
• Amore (0.6 miles)
• Dragon China Buffet (0.6 miles)
• Sushi House (0.6 miles)
• Chubby's Diner (0.6 miles)
• Taco Bell (0.7 miles)

Pharmacies

• ""Walmart Stores"" (0.6 miles)
• CVS Pharmacy (1.2 miles)
• United Supermarkets Pharmacy (1.3 miles)
• Corner Drug (20.4 miles)

Parks

• Towle Park (1 miles)
• North East Park (3 miles)
• Ruddick park (20.1 miles)
• Texas-State (20.5 miles)

Transportation

• Bull Creek Taxidermy (1.2 miles)
• U-Haul Moving & Storage (1.2 miles)
• U-Haul Neighborhood Dealer (19.6 miles)

Theaters

• Cinema Snyder (1.4 miles)
• Cinema Snyder (1.4 miles)

Cafes

• Mrs. Kathy’s Apple Of My Pie (2 miles)
• Sisters Plaza (4.1 miles)
• Hobbs cafe & Rv park (19.8 miles)