The Etta at Shavano Park

Pros

• The staff at The Etta is friendly and genuinely cares for the residents, providing excellent support and assistance.
• Residents appreciate the variety of engaging activities available, which help keep them active and involved.
• The facility is clean, well-maintained, and offers a welcoming environment for both residents and their families.
• Many families feel confident in the compassionate care provided to their loved ones, especially during difficult transitions.
• The dining experience has seen significant improvements, with residents enjoying the food options available.
• Residents have formed meaningful friendships within the community, enhancing their overall experience.
• The facility's layout is praised for its thoughtful design, making it comfortable and functional for residents.
• Staff responsiveness to family concerns and ongoing communication contributes to a positive atmosphere at The Etta.

Cons

• There have been periods of up to 14 hours that residents are left unattended, compromising their dignity and basic needs.
• The services promised by the staff are not consistently delivered, leading to dissatisfaction with care.
• Issues related to medication management, cleanliness, and lost personal items were frequently reported by residents’ families.
• There have been complaints about delays in addressing room problems and patient needs for assistance.
• Some reviews indicate a general lack of confidence in the overall quality of care provided at The Etta.
• The food quality has been mentioned as needing improvement over an extended period.
• Additional levels of care were often recommended at extra costs whenever concerns were raised, adding financial burdens on families.

Review

The Etta at Shavano Park has received a mix of reviews from residents and their families, reflecting the varied experiences encountered in its memory care and assisted living services. The facility has been praised for its cleanliness, accommodating staff, and wide range of activities available to residents. Many reviewers highlight the warm, caring nature of the staff, who are described as compassionate and attentive. Residents appreciate how the environment is open and inviting, situated within a beautiful grove of trees that enhances their overall well-being.

However, several concerns have also been raised regarding the quality of care provided at The Etta. A recurring issue noted by some families is the inconsistent implementation of promised services—particularly concerning timely assistance with basic needs such as bathroom access. Instances were mentioned where residents were left without attention for extended periods, raising significant questions about the dignity and care standards upheld by the facility. Critics strongly urge improvements in staff training and management protocols to ensure that caregiving adheres to promised standards consistently.

In contrast to these criticisms, several families express deep satisfaction with their loved ones’ care at The Etta. Reviews celebrate how well-staffed the facility appears to be, especially in memory care units where lower resident-to-caregiver ratios contribute positively to a family-like atmosphere among caregivers and patients alike. For many families navigating difficult transitions into memory care or assisted living facilities, having staff who actively engage with residents through organized activities reduces feelings of isolation while nurturing community bonds.

Comments about food service vary; while some residents found meals enjoyable, others felt that improvements could be made regarding taste and seasoning preferences. Over time though, there’s acknowledgment that efforts have been made to enhance meal quality significantly over recent months. Many residents appreciate not just nutrition but also social aspects surrounding mealtime—often serving as opportunities for connection among themselves—with shared dining experiences fostering friendships.

The active lifestyle afforded by various recreational activities—such as bingo games or arts-and-crafts sessions—was frequently lauded by both residents and relatives alike. Family members noted how busy their loved ones remain throughout each day thanks to these engagements which help maintain mental stimulation and emotional health—a particularly critical factor for those with cognitive impairments such as dementia or Alzheimer’s disease.

Overall sentiment reveals a complex picture; whereas many portray The Etta as a place where their parents thrive socially in supportive surroundings adorned with caring employees committed to ensuring comfort needs are met effectively and timely, others feel more drastic changes are required before they would fully recommend it without hesitation. As feedback continues pouring in from diverse experiences around caregiving effectiveness—balancing attention between meaningful interaction alongside meeting necessary daily needs—the management team at The Etta has an opportunity ahead: embracing critiques constructively could foster further enhancements within this already promising environment dedicated toward eldercare excellence.

This part of San Antonio, Texas offers a variety of conveniences and amenities that may appeal to seniors looking for a comfortable and accessible area to live. With multiple pharmacies, restaurants, cafes, physicians’ offices, theaters, parks, hospitals, and places of worship within a few miles radius, residents can easily access essential services and enjoy recreational activities. The presence of well-known chains such as CVS Pharmacy, McDonald's, Chick-Fil-A, Starbucks, and Regal Cinemas provides familiarity and convenience. Additionally, the proximity to parks like Phil Hardberger Park and Eisenhower Park offers opportunities for outdoor leisure and exercise. The nearby hospitals like Foundation Surgical Hospital Of San Antonio and St Luke's Baptist Hospital ensure quality healthcare is readily available. Overall, this area provides a mix of essential services and entertainment options in close proximity which could make it an attractive location for senior living.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1.7 miles)
• H-E-B Curbside Pickup & Grocery Delivery (1.8 miles)
• B D Rx (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• McDonald's (1.1 miles)
• Anchor Bar (1.5 miles)
• Chick-Fil-A (1.5 miles)
• Chicken N Pickle (1.6 miles)
• Willie's Grill & Icehouse (1.7 miles)
• McDonald's (1.8 miles)
• Taco Palenque (1.8 miles)

Physicians

• Dermatology San Antonio (1.3 miles)
• Paesanos Parkway Imaging (1.7 miles)
• Specialty Surgery Center of San Antonio (2.7 miles)
• MacGregor Medical Center (2.9 miles)
• Texas Oncology Surgical Specialists-San Antonio Medical Center (2.9 miles)
• Pediatric ENT (3 miles)
• Retina Associates of South Texas, P.A. (3.2 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (1.8 miles)
• Starbucks (2.9 miles)
• Kaffeinated Crepes and Coffee (3.1 miles)
• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Panera Bread (3.4 miles)

Theaters

• Regal Huebner Oaks & RPX (2.2 miles)
• Santikos Palladium IMAX (3.1 miles)

Parks

• Phil Hardberger Park (2.8 miles)
• Phil Hardberger Dog Park (2.9 miles)
• Eisenhower Park (3.2 miles)

Hospitals

• Foundation Surgical Hospital Of San Antonio (3.6 miles)
• St Luke's Baptist Hospital (4.5 miles)

Places of Worship

• St George Episcopal School (4 miles)