Heart To Heart Residential Care Home

Pros

• The facility is beautifully decorated, uplifting, and cheerful, providing a pleasant environment for residents.
• The staff at Heart to Heart Assisted Living is caring, understanding, and dedicated to the well-being of the residents.
• Residents receive plenty of one-on-one attention from the staff, contributing to a supportive atmosphere.
• Home-cooked meals are served, which many residents enjoy and appreciate for their quality.
• Families feel reassured knowing that their loved ones are in a safe and caring environment.
• The community fosters a family-like atmosphere that makes it feel like home for residents.
• There are positive reports about regular communication from staff regarding resident care, especially for families living out of state.
• Heart to Heart provides engaging activities that enhance residents' overall experience and quality of life.

Cons

• The facility was gross, the care was done by unqualified people, and basic necessities were ignored.
• There were ZERO activities, and residents were just parked in front of the TV all day.
• Buyer beware! Most of what was promised regarding activities was not true; there were no activities provided.
• The information about staffing was false; there was no CNA or nurse as advertised.
• Residents seemed unhappy, leaving families unsure if it was due to their loved ones or the care they received.
• The food was described as bad and mostly prepackaged, lacking quality.
• Complaints were made about rough treatment and inadequate care for frail residents.
• The facility felt sterile and impersonal during tours, leading to discomfort in choosing it for loved ones.
• Refunds promised for unused payments took an excessively long time to process after a resident passed away.
• The coverage at night did not match what families were led to believe, raising concerns about safety and proper care.

Review

Heart to Heart Assisted Living has elicited a wide range of opinions from families of residents, with reviews reflecting both positive experiences and significant concerns. Several families have praised the facility for its interaction between staff and residents, highlighting the personal attention that caregivers provide. Residents reportedly receive one-on-one time with staff, which some family members found comforting. The smaller resident-to-staff ratio—often cited as being approximately 9 residents to at least two staff members—was appreciated by several reviewers who felt that this intimacy fostered a more supportive environment for their loved ones.

However, not all reviews share this sentiment. Some families expressed severe dissatisfaction regarding the quality of care their relatives received. Complaints centered around unqualified personnel providing minimal care, with reports that basic necessities such as dental hygiene were neglected. Reviews noted an alarming lack of activities for residents; many described situations where individuals were simply placed in front of a television for the entire day rather than being engaged in meaningful endeavors or social interactions. Food quality was another critical concern; numerous comments indicated that meals were subpar and predominantly processed rather than home-cooked, contradicting initial assurances given during tours.

The contrast between different family experiences was stark. While some families recounted heartwarming tales of how their loved ones thrived in the environment—citing improvements in mood and appearance—others reported distressing incidents that led to dissatisfaction with care practices. For example, a review detailed an experience where a resident's refusal to eat escalated into a situation where they felt they were being forced fed by staff, ultimately leading to withdrawal from the facility due to concerns about mistreatment. Such incidents raised alarms about whether proper staff training and qualifications were in place.

First impressions also varied significantly among families upon visiting the facility. Some noted that Heart to Heart appeared clean and aesthetically pleasing; others found it sterile or overly impersonal compared to competing residential care homes where they explored placements for their loved ones. This discrepancy highlights differing expectations based on personal needs and experiences prior to choosing assisted living solutions.

Despite these mixed reviews, there are accounts of diligent staff who genuinely care about their residents' well-being. Many families commended individual caregivers and management for their attentiveness and approachability when addressing any issues raised by families about resident care or comfort levels within the community setting. In particular, some noted the involvement of licensed professionals among the caregiving team as reassuring qualities during family transfers during acute health crises.

Financial matters surrounding Heart to Heart also sparked debate among reviewers, particularly regarding promised refunds when certain arrangements did not work out as expected after admission fees had been paid upfront. Reports emerged indicating inconsistencies in refund timelines and amounts returned after brief stays at the facility—a frustrating aspect for families facing additional pressures related to aging loved ones.

Ultimately, choosing an assisted living facility like Heart to Heart requires careful consideration of both positive feedback from satisfied family members alongside cautionary insights from those who experienced distressing interactions with staff or operational shortcomings firsthand. Prospective clients must weigh these contrasting testimonials against their specific needs while looking for compassionate care environments conducive to both physical safety and emotional well-being for their loved ones.

This part of San Antonio, Texas offers a variety of amenities that may appeal to seniors looking for a convenient and vibrant community. With multiple pharmacies in close proximity, accessing medication and healthcare services is easily accessible. There are also several cafes and restaurants nearby for socializing and enjoying meals outside the home. For those who enjoy outdoor activities, there are several parks within a short driving distance. Additionally, there are places of worship for spiritual fulfillment and transportation options for easy travel. The area also offers entertainment options such as a theater for cultural enrichment. Overall, this part of San Antonio provides a well-rounded environment with essential services and recreational opportunities for seniors looking to settle in the area.

Pharmacies

• H-E-B Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.5 miles)
• Worldwide Clinical Trials (2.5 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.4 miles)

Cafes

• La Media Luna Cafe (1.7 miles)
• Starbucks (2.8 miles)
• Theory Coffee Company (4 miles)
• Starbucks (4.4 miles)
• Kung Fu Tea (4.6 miles)
• Starbucks (6 miles)
• Habibi Cafe (6.3 miles)

Physicians

• Medical Center Ophthalmology Associates (2.2 miles)
• Northeast Pediatric Associates (2.8 miles)
• Drs Bloom & Lynch/Vision Source (3 miles)
• Northeast Internal Medical Associates (3.1 miles)
• Northeast Prohealth (3.2 miles)
• Conviva Care Center Live Oak (3.3 miles)
• Adhd Clinic Of San Antonio (3.4 miles)

Restaurants

• In-N-Out Burger (2.8 miles)
• Raising Cane's Chicken Fingers (3.3 miles)
• McDonald's (3.3 miles)
• BJ's Restaurant & Brewhouse (3.7 miles)
• Olive Garden (3.7 miles)
• Sideliners Grill (3.8 miles)
• Whataburger (4 miles)

Parks

• Comanche Lookout Park (3 miles)
• Converse Park Playground (4.8 miles)
• Lou Karden Memorial Park (5 miles)
• Converse City Park (6.2 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.7 miles)
• Hope Church (4.4 miles)
• Abiding Presence Lutheran Church (4.9 miles)
• Community Bible Church (4.9 miles)
• Northrock Church (6 miles)

Transportation

• Skyplace Center (4.1 miles)
• American Airlines (4.6 miles)
• San Antonio International Airport (SAT) (4.6 miles)
• Terminal A (4.6 miles)
• Terminal 1 Arrivals (4.6 miles)
• Rental Car Center (4.6 miles)
• Southwest Airlines Cargo (4.9 miles)

Theaters

• Regal Northwoods (5.3 miles)