16330 Martins Ferry, San Antonio, TX 78247
For more information about senior living options: (866) 208-4318
Overall Review of Autistic Treatment Center
Pros
The staff were very friendly and helpful.- The receptionist greeted visitors promptly.
- The facility has a great staff.
- The child loves visiting and does not resist going there.
- Some staff truly care.
- The center successfully administered the COVID-19 vaccine for the child.
Cons
The center is not ASD-friendly.- It has only a few staff who truly care and has turned away multiple autistic applicants.
- The reviewer was appalled by the treatment of the children, noting a hard-to-staff, high-turnover home where kids were locked up and outings mainly served workers' chores.
- The staff stay to rack up overtime, sleeping there to get paid, and the children are not properly educated, treated as pawns for extra cash by providers.
- The reviewer wishes they could give zero stars.
- The reviewer says the center is not suitable for kids or for employment.
- The reviewer alleges abuse of a five-year-old at the center and in the children’s home, including physical, mental, and possibly sexual abuse, and calls for the center to be shut down.
Review
This community in San Antonio is best suited for families who have a limited set of local options and are prepared to actively monitor care, advocate for their child, and tolerate uneven staffing. It can work for children who respond well to a structured environment and occasional warmth from some staff, but the program is not reliably ASD-focused or consistently safe. Families entering with realistic expectations, understanding that not all days will feel well-run or well-supervised, will find that a few positive day-to-day interactions exist, yet those moments sit alongside serious red flags.
Those who should consider alternatives are families prioritizing strict ASD-appropriate programming, uniform staff training, and robust safety protocols. Several reviewers flag this center as not ASD-friendly at scale, with inconsistent care standards and troubling safety anecdotes. For parents whose child requires highly predictable routines, specialized behavioral supports, or vigilant supervision, the risk profile documented by multiple accounts suggests looking elsewhere. In addition, any family unable to commit to aggressive parent advocacy and escalation when concerns arise should pause and reevaluate.
On the upside, there are glimpses of usable strengths. The reception and some frontline staff are described as friendly and helpful, and a subset of caregivers genuinely connect with children, which can translate into moments of calm and cooperation. A few families report a child who does not resist attendance and appears to enjoy aspects of the program. The facility itself is presented as capable of hosting activities and routines that, in the hands of careful staff, can provide structure and some positive engagement. These positives, however, emerge inconsistently and are not guaranteed on a day-to-day basis.
The most troubling chapters, however, center on safety, staffing stability, and quality of care. Reviewers describe not ASD-friendly programming overall, significant turnover, and staff who may be more focused on paycheck-driven overtime than on meaningful supervision. Allegations span physical and psychological mistreatment, with one account alleging inappropriate age placement and another reporting theft of personal items. The most alarming claims describe environments where children are left in limited activity, monitored by cameras, and at times kept idle rather than meaningfully engaged, with danger signals around escape and gate safety. Taken together, these narratives undermine confidence in consistent, high-quality care and raise legitimate concerns about triggers for crisis.
In weighing the pros against the cons, the positives do not sufficiently offset the core risks for most families. A handful of workers who show genuine care and a facility that can support basic daily routines do not compensate for recurring staffing instability, reports of abuse, or questions about the program’s ASD-specific capacity and safety safeguards. The responsible choice for many families is to proceed with caution, treat this center as a last-resort option only after visiting, asking pointed questions, and confirming that current leadership has a credible plan for staff training, child safety, and crisis management. Until that level of consistency is demonstrated, formal oversight, transparent staffing data, and a clear track record should be nonnegotiable prerequisites.
Practical next steps for families considering this center: schedule a comprehensive, in-person tour with the director, insist on meeting direct caregivers who would work with your child, and request detailed turnover data and staff qualifications. Ask for a written, child-specific plan that outlines supervision ratios, behavior supports, and safety procedures, including how incidents are recorded and resolved. If these elements cannot be produced or if red flags persist, pursue alternatives with stronger ASD-aligned programming, more stable staffing, and verifiable safety histories. The decision should rest on a clear sufficiency of experienced, consistent care, not hopeful daily outcomes.
5 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
San Antonio International (7 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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