Silvermark Assisted Living

Pros

• The staff at SilverMark Assisted Living went above and beyond to meet the residents' needs, demonstrating excellent service.
• The facility is described as beautiful, clean, and well-kept, creating a pleasant environment for residents.
• Residents were observed to be well-dressed and taken care of, indicating attentive support from the staff.
• The food offered at SilverMark Assisted Living received positive remarks from visitors.
• The facility provides a full schedule of activities, enhancing the quality of life for its residents.
• Professional staff members took the time to listen and develop tailored plans to support potential residents' needs effectively.

Cons

• There were reports of 12 resident deaths in less than a year, raising concerns about the safety and care provided at the facility.
• At least 5 residents moved out around October/November 2019, indicating dissatisfaction with the living conditions.
• Residents needing hospital care were sent to different hospitals to prevent any single facility from realizing the extent of issues at SilverMark.
• The only nurse present was the Executive Director, who lacked proper medical training and offered misleading information.
• Staff members were untrained, leading to improper medication administration and unsafe handling of residents.
• Important medication orders went missing, causing significant gaps in necessary treatment for residents.
• The facility emitted a strong odor in front of key offices, which detracted from its overall appeal.
• Despite efforts from some staff members, the facility seemed outdated and lacking in vibrant resident activities.
• SilverMark's high costs raised concerns about whether it provided sufficient value for the level of care received.

Review

The reviews regarding SilverMark Assisted Living present a stark dichotomy between the experiences of some residents and their families, illuminating serious concerns about the facility's care quality, staffing, and management. On one hand, there are alarming accounts of poor oversight leading to catastrophic outcomes for residents, while on the other hand, some visitors have reported a seemingly pleasant environment characterized by professionalism and an attentive staff.

One particularly troubling review highlights several incidents that raise red flags regarding the safety and well-being of residents. The reviewer notes that within a span of less than a year, twelve residents had died under questionable circumstances. They recounted how, during October and November 2019, at least five residents chose to leave the facility — an indication that there may have been significant dissatisfaction or worry among families. Alarmingly, it was noted that when hospitalizations were required, residents were sent to different hospitals in what appeared to be an effort to mask any patterns or issues from emerging into public knowledge. This speaks to a potential systemic problem within the facility — one where accountability is deliberately obscured.

Further compounding these issues was the alleged lack of trained medical personnel on-site. The reviewer described an incident involving three so-called Med-Techs attempting to maneuver their loved one from a wheelchair to a hospital bed with disastrous consequences; all four individuals reportedly fell onto the bed’s railing. Such sentiments underscore concerns about inadequate training among staff members who are entrusted with vulnerable populations. Moreover, critical medication was not administered correctly due to misplaced orders—an unsettling reality when lives depend on precision in medication management.

Contrasting these dismal reports were more positive reviews from others who described SilverMark as clean and well-kept with excellent staff dedicated to meeting resident needs. These reviewers expressed admiration for the professionalism displayed during their visits; multiple staff members took time to understand each resident’s history and individual requirements thoroughly. They found comfort in knowing that tailored care plans could be developed aimed at helping their loved ones lead fulfilling lives within this community.

Additionally, certain aspects of SilverMark were praised for their aesthetics and upkeep—a modern building featuring ample amenities like physical therapy rooms and a pool. Some visitors noted that despite being expensive compared to other facilities, they felt it was worth the investment for their loved ones’ care. Positive remarks included descriptions of engaging activities designed for residents and allegations of good food quality provided at meals — elements crucial for maintaining both physical health and social engagement among seniors.

However, lingering beneath these praises is a definitive tension between perceived quality service versus deeply concerning operational failures highlighted by others' experiences. Echoes of dissatisfaction surrounding resident safety cannot easily be dismissed when paired with narratives reflecting neglectful practices surrounding medication administration or poorly conducted transfers between mobility aids.

Ultimately, reviews of SilverMark Assisted Living present a challenging perspective on senior living facilities in general: they serve as both sanctuaries for some elderly individuals seeking compassionate care but also as sites of distressing occurrences where lapses in training can result in lost lives or diminishing health standards. Potential future residents—and their families—must carefully weigh these conflicting viewpoints before making decisions impacting their loved one's care during such crucial later years of life.

This part of Plano, Texas, offers a convenient and accessible location for senior living. With several physicians, pharmacies, and hospitals within a short distance, residents have easy access to healthcare services. The variety of cafes and restaurants provide options for dining out or grabbing a quick bite to eat. Parks like Russell Creek Park and Arbor Hills Nature Preserve offer opportunities for outdoor recreation and relaxation. Additionally, places of worship such as Prestonwood Baptist Church cater to spiritual needs. Overall, this area provides a well-rounded community with essential amenities and services for seniors looking to enjoy their retirement years in a comfortable and supportive environment.

Physicians

• Plano Orthopedic & Sports Medicine Center (0.4 miles)
• Dhat (2.1 miles)
• Touchstone Imaging Plano (2.5 miles)
• The ENT & Allergy Centers of Texas (2.6 miles)
• Eminent Medical Center (3.4 miles)
• Cornea Associates of Texas (3.6 miles)
• Eye Care Associates (3.9 miles)

Cafes

• Mimi's Star Cafe (1 miles)
• Starbucks (1.3 miles)
• Panera Bread (5.4 miles)
• Mozart Bakery (5.5 miles)
• Starbucks (5.5 miles)
• Starbucks (5.6 miles)
• Red Truck Cafe (5.9 miles)

Restaurants

• Afrika Fusion (1.1 miles)
• Lekka (1.7 miles)
• Bread Zeppelin Salads Elevated (1.8 miles)
• Sonic Drive-In (2 miles)
• Main Street Cafe (2.3 miles)
• Eddie's Diner (2.3 miles)
• Eatzi's Market & Bakery (2.3 miles)

Parks

• Russell Creek Park (1.1 miles)
• Windhaven Meadows Park (2.9 miles)
• Coyote Creek Park (3 miles)
• Arbor Hills Nature Preserve (3.1 miles)
• Addison Circle Park (3.8 miles)
• Memorial Park (5.4 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)

Hospitals

• The Heart Hospital Baylor Plano (1.3 miles)
• Texas Health Presbyterian Hospital Plano (2.5 miles)

Places of Worship

• Prestonwood Baptist Church (1.9 miles)
• Episcopal Church Of The Transfiguration (5.3 miles)

Theaters

• Cinemark (2.6 miles)