Home Care Assistance of Plano

Pros

• Chloe's dedication to clients is unmatched.
• Elizabeth is a golden caregiver.
• The Key's scheduling is consistently prompt and on time.
• Caregivers are welcoming, warm, and affectionate toward clients.
• Tammy Gleaves is reliable, compassionate, and becomes like a member of the family.
• The Key provides considerate, compassionate, and dependable at-home care.
• Katie and Kristina are simply amazing and go above and beyond to exceed expectations.
• Home Care Assistance caregivers are excellent and reliable.
• The staff at Home Care Assistance are amazing and truly care about clients and their families.
• The services provided offer a perfect fit and have been a gift to families.
• The caregivers are experienced, knowledgeable, punctual, professional, and compassionate.
• The company is easy to work with and highly responsive.

Cons

• One reviewer felt stuck with a client for days, weeks, and months and felt suffocated and overwhelmed.

Review

Across a sea of grateful notes, one thread runs consistently true: the families cited in these comments experience in-home care that feels elevating, personal, and genuinely dependable. From the moment Chloe and her team step in, the dedication is palpable. The Key services, especially in Plano, are described as going above and beyond not just in the visits themselves, but in coordinating extra help the same day when needed. A caregiver match with Elizabeth is singled out as a perfect fit - "GOLDEN" is how one family described the connection - and the gratitude toward Chloe and Elizabeth's teamwork is heartfelt and ongoing.

The core strength emphasized in many reviews is the consistent, reliable scheduling and responsiveness. The Key's scheduling staff, notably Chloe and Kim, are praised for keeping routines seamless and on time. Families repeatedly express relief at how smooth the process is: changes in care plans are managed promptly, and appointments are kept with precision. After four months of service, the overall tone remains one of satisfaction and comfort, with families feeling confident that their loved ones are in capable, attentive hands.

Several caregiver stories stand out as particularly meaningful. Tammy Gleaves, the caregiver matched through The Key, becomes more than a professional helper - she's described as reliable and compassionate to the extent that she feels like a member of the family, having stayed with the client for two and a half years. Another caregiver, Jill, is praised for bringing kindness, compassion, and a joyful willingness to help that inspired deep appreciation from both the person receiving care and their family. Across the board, caregivers are portrayed as warm, affectionate, and diligent - handling daily tasks with attentiveness and a genuine sense of responsibility that lightens the load for family members.

The reviews also highlight the broader, ongoing partnership between families and the care teams. Families note how the staff listen, adapt, and stay connected, providing updates after every visit and keeping the lines of communication open. In one instance, a mother in a memory care setting continues to receive care from Megan and her team even after a transition to a facility, with the family expressing that the caregivers are treated with the same respect and care as before. Even in challenging times - such as the COVID-19 quarantine that prevented in-person visits - the caregivers' reliability and the team's attentiveness offered reassurance and continuity for family members who were handling times of uncertainty.

End-of-life and hospice support receives especially strong praise. A father's care during hospice is described as exemplary - caregivers were experienced, knowledgeable, punctual, and compassionate, providing support every step of the way. Families feel grateful for the way the team helps navigate these difficult moments, underscoring the depth of expertise and the emotional sensitivity the caregivers bring to such delicate circumstances. The consistency of care over months is highlighted as a hallmark of trust: families know their loved ones are receiving thoughtful, professional support when they need it most.

Beyond individual caregivers, the agencies themselves are celebrated for being easy to work with and for fostering a sense of "family" rather than a distant service. The Key's Allen and Plano offices are noted for their responsive teams who handle schedule changes smoothly, while Home Care Assistance (McKinney & Allen) earns praise for a comprehensive approach that includes a dedicated Client Care Manager (Megan Ashworth) who listens, answers questions, and helps design a tailored care plan. Names like Jennifer, Megan, and Cassie appear as connective threads in the care stories - each contributing to a sense of personalized attention, careful planning, and dependable support that families can rely on when life feels overwhelming.

In sum, the experiences shared convey a consistent, powerful message: these in-home care providers bring calm, compassion, and competence into some of the most sensitive and demanding moments families face. Whether through star-quality scheduling, caregivers who feel like part of the family, or care plans that adapt to evolving needs, the caregivers and the teams behind The Key and Home Care Assistance are repeatedly described as trustworthy partners. Families express deep gratitude, recommend the services without hesitation, and repeatedly acknowledge that the care they receive helps their loved ones live with dignity and comfort, no matter what challenges arise.

This part of Plano, Texas, offers a variety of amenities and services that cater to the needs of seniors. With several parks in close proximity, such as Russell Creek Park and Arbor Hills Nature Preserve, residents can enjoy outdoor activities and nature walks. There are also reputable medical facilities nearby, including Dhat and Cornea Associates of Texas, providing easy access to healthcare services. In terms of dining options, seniors can choose from a selection of restaurants like Eddie's Diner and Whiskey Cake. Additionally, there are pharmacies like Walgreens and CVS located within a short distance for convenient medication refills. For leisure activities, there is a Cinemark theater for entertainment as well as cafes like Starbucks and Mimi's Star Cafe for socializing with friends. Places of worship are also available nearby, including Prestonwood Baptist Church, offering spiritual support within the community. Overall, this area provides a welcoming environment with convenient access to essential services for senior living in Plano.

Parks

• Russell Creek Park (0.3 miles)
• Windhaven Meadows Park (1.7 miles)
• Coyote Creek Park (2.4 miles)
• Arbor Hills Nature Preserve (2.9 miles)
• Memorial Park (4.3 miles)
• Addison Circle Park (5.1 miles)
• Hoblitzelle Park (5.1 miles)

Physicians

• Dhat (0.8 miles)
• Plano Orthopedic & Sports Medicine Center (1.1 miles)
• Touchstone Imaging Plano (2 miles)
• The ENT & Allergy Centers of Texas (2.1 miles)
• Cornea Associates of Texas (2.6 miles)
• Dallas Associated Dermatologists (2.7 miles)
• Eminent Medical Center (3.5 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)

Restaurants

• Eddie's Diner (1 miles)
• Eatzi's Market & Bakery (1.7 miles)
• McDonald's (1.9 miles)
• Whiskey Cake (2 miles)
• Parkway Tavern (2 miles)
• Bread Zeppelin Salads Elevated (2.2 miles)
• Afrika Fusion (2.3 miles)

Hospitals

• The Heart Hospital Baylor Plano (1.4 miles)
• Texas Health Presbyterian Hospital Plano (2.1 miles)

Cafes

• Starbucks (1.5 miles)
• Mimi's Star Cafe (1.6 miles)
• Mozart Bakery (4.5 miles)
• Panera Bread (5 miles)
• Red Truck Cafe (5.1 miles)
• 85C Bakery Cafe (5.4 miles)
• Starbucks (5.4 miles)

Theaters

• Cinemark (1.9 miles)

Places of Worship

• Prestonwood Baptist Church (2.3 miles)