Home Instead - Midland, TX

Pros

• The management team is amazing.
• Home Instead caregivers are caring, professional, and go above and beyond.
• The service feels like an extended family to the clients.
• The team provides reliable, around-the-clock communication.
• They assist with a wide range of tasks beyond personal care, including errands and grocery shopping.
• Training and staff dedication receive high praise for delivering excellent care.

Cons

• The reviewer stated that their family would have to wait until the work was done.
• The reviewer noted that the hours are not guaranteed.

Review

Across the many voices, a single story consistently emerges: Home Instead is more than a caregiving service. It is described as professional, deeply caring, and relentlessly dependable, with care pros who feel like extended family and a management team that treats clients and caregivers with respect, warmth, and genuine partnership. From clients who have relied on Home Instead for years to families navigating new needs, the shared sense is that this company goes above and beyond to ensure comfort, dignity, and practical support in everyday life.

One striking thread is the personal impact of the people who make up the Home Instead team. Imelda stands out for helping someone renew their CNA license, a milestone that was celebrated by the caregiver's clients who rallied around the learner, practicing for the test and cheering them on every step of the way. This kind of encouragement reflects a culture where successes are shared and where staff are more than employees - they are allies in the journey toward better care and professional growth. The gratitude expressed by clients goes hand in hand with the feeling that Home Instead has integrated into their families, not just their care plans.

Caregivers are described in intimate, heartfelt terms: some clients speak of being bathed, fed, supported with light housekeeping, and even spoiled with treats and desserts - all in a way that feels heartfelt and familial rather than transactional. The sentiment that the caregiver "is like family to us" recurs in these accounts, underscoring the trust and warmth that families experience when someone who looks after a loved one becomes a trusted companion. Names such as Natalya Hekimian, Josephine O., and JoJo are highlighted as outstanding professionals who demonstrate attentiveness, empathy, and a knack for pre-empting needs. In one affectionate note, a caregiver's lunchtime company and daily presence became a meaningful ritual that brightened a client's day.

Beyond direct personal care, Home Instead's services extend into practical, everyday support that helps families maintain independence and peace of mind. Clients speak of help with groceries, getting to appointments, and coordinating beauty shop visits for their loved ones. The breadth of assistance is clear: 24/7 availability for questions and concerns, coordination of errands, and administrative help that smooths the often complicated process of arranging care from afar. The familiarity of neighbors and towns working together with Home Instead to improve daily life is echoed by stories of families in different locales who feel their loved ones are well looked after, even when they cannot be in the same town.

Several caregivers and team members receive particular acclaim for their expertise, reliability, and compassionate approach. Teresa Orr is repeatedly described as outstanding - someone who is not only a skilled nurse but also someone who sticks to a schedule and delivers personal care with genuine attentiveness. Lydia Hernandez is praised for being exceptionally attentive to a loved one's needs during challenging months, and Des Subia is remembered as a dedicated weekend caregiver who kept a father safe and helped with cherished routines and chores. Delma Lozano is noted for dedication and the ability to ensure comfort and companionship, even sharing lunch with a client to foster connection. The appreciation flows across a broad roster - Alberto's knack for navigating the VA system, Sam's thoughtful scheduling of favorites, and Lidia, Teresa, and Des's warmth that family members say became the closest kind of kin. The praise extends to specialists like Teresa Orr, a retired nurse who delivered both professional excellence and personal connection, so much so that the father looked forward to her arrival each day.

Individual stories in these testimonials also celebrate the human touch of caregivers who anticipate needs and cultivate a sense of ease for families. JoJo is singled out as perhaps the best caregiver a husband has had, with an ability to know what's needed before it's asked and to create comfort from the first day. Mary Schultz's note highlights the same pattern: a caregiver who seems to understand the unique rhythms of a home and makes everyone feel cared for. The company's broader culture is described as warm and respectful, with staff who are consistently kind, professional, and committed to high-quality care.

Training and development are also prominent in these reflections, signaling Home Instead's investment in its people. Clients report that the classes are informative and delivered in a relaxing setting, and that the training teams - specifically calling out Imelda and Amber - set a high standard of professionalism. Personal Care training sessions are praised for equipping family members and care pros with practical knowledge, reinforcing confidence that the care delivered in homes is informed, capable, and patient-centered. The emphasis on ongoing education - through both formal classes and hands-on practice - illustrates a workplace culture that values growth and excellence.

Like any service, there are also reminders that perfection is a moving target. One reviewer recalls a moment of friction regarding hours and guarantees, noting that a boss told her family they would have to wait and that hours were not guaranteed. This stands out as a rare caution in a landscape otherwise dotted with glowing testimonials. It serves as a reminder that even highly regarded providers must navigate the realities of scheduling and staffing, and that transparent communication remains essential to sustaining trust.

Taken together, these testimonials weave a portrait of Home Instead as a trusted partner to families facing caregiving needs. The sentiment across the board is that Home Instead's staff are compassionate, capable, and steadfast; that the management team - alongside caregivers like Imelda, Amber, and many others - creates a culture that feels genuinely caring and collaborative. Clients repeatedly describe Home Instead as more than a service: it is an extended family that supports, respects, and uplifts both the person receiving care and the people who love them. In this shared experience of care, gratitude abounds, and the overall message to others is clear: Home Instead is a remarkable ally for families seeking dependable, loving, and professional in-home care.

Located in the heart of Midland, Texas, this area offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable lifestyle. With several restaurants nearby such as The Bar, Opal's Table, and Rosa's Café & Tortilla Factory, residents can enjoy dining out without having to travel far. In terms of healthcare, there are numerous physicians' offices in close proximity including Midland Family Medical Services and West Texas Orthopedics. The Yucca Theatre provides entertainment options for those interested in cultural activities, while parks like Dennis the Menace Park offer beautiful outdoor spaces for leisurely walks. Additionally, pharmacies like Walgreens and H-E-B Pharmacy are easily accessible for medication needs. For medical emergencies or more serious conditions, hospitals like Midland Memorial Hospital and Texas Surgical Center are within a short distance. Overall, this part of Midland combines convenient amenities with access to essential services, making it an ideal choice for seniors looking to settle in a vibrant community.

Restaurants

• The Bar (0.5 miles)
• Martinez Bakery (0.6 miles)
• Opal's Table (0.6 miles)
• Wall Street Bar & Grill (0.8 miles)
• Rosa's Café & Tortilla Factory (0.9 miles)
• Sonic Drive-In (1.1 miles)
• Rosa's Café & Tortilla Factory (1.8 miles)

Physicians

• Midland Family Medical Services (0.6 miles)
• Tubb Terry D MD PA (0.7 miles)
• Midland Speech Center (0.8 miles)
• Permian Basin Neurosurgical & Spine Associates (1.1 miles)
• J E Mendez (2.7 miles)
• West Texas Orthopedics (3 miles)
• Dr John C. Dean, MD (3 miles)

Theaters

• Yucca Theatre (0.7 miles)

Parks

• Dennis the Menace Park (0.9 miles)
• Ulmer Park (1.2 miles)
• Windlands Park (2.6 miles)
• Essax Park (4.5 miles)

Cafes

• Far West Coffee (1.4 miles)
• HTeaO (2.3 miles)
• Ally Outdoors (3.1 miles)
• Starbucks (3.2 miles)

Places of Worship

• SLY Midland (1.8 miles)

Pharmacies

• Health Mart Pharmacy (2.1 miles)
• Super Mercado (2.1 miles)
• Walgreens (2.7 miles)
• Walgreens (3.3 miles)
• H-E-B Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Medical Center Pharmacy (3.5 miles)

Hospitals

• Midland Memorial Hospital (3.2 miles)
• Texas Surgical Center (4.3 miles)
• Healthsouth (4.4 miles)