Madison Medical Resort

Pros

• The staff at Madison Medical Resort is described as great and caring, with some family members expressing satisfaction with their loved ones' experiences.
• Residents enjoy activities like bingo and parties, which contribute to a positive atmosphere for families visiting.
• Madison is noted as an upscale facility that feels more like a hotel due to its newness and cleanliness.
• The facility features beautiful outdoor spaces, such as a gazebo and well-kept areas for residents to enjoy fresh air.
• The bedrooms are designed to be warm, welcoming, and inviting, making patients feel at home even during rehabilitation.
• The dining room is praised for being beautiful, clean, and well-maintained, contributing to an overall positive environment.
• Visitors commented on the impressive facilities, including workout equipment and a clean cafeteria, enhancing the overall experience of the residents.

Cons

• The facility has a terrible response time to requests for pain medication and basic needs, leading to significant delays in care.
• Communication between family members and the patient was cut off by administration, causing frustration and concern about care transparency.
• Nurses questioned doctor's orders, leading to denial of necessary pain medications and resulting in physical distress for the patient.
• A patient experienced retaliation from staff after a roommate's complaints, indicating poor handling of conflicts and inadequate support.
• The diabetic menu was not offered, and blood sugar monitoring ceased after the first week, showing neglect of dietary needs.
• Transportation provided by the facility was poorly managed, with vehicles unclean and safety issues during transit.
• Wound care treatment was described as rough and aggressive, raising concerns about the quality of medical attention provided.

Review

The reviews for Madison Medical Resort paint a complex picture of a facility that has garnered both praise and criticism from different families regarding the care and environment provided to their loved ones. While some experiences highlight the amenities and atmosphere of the resort, others reveal serious shortcomings in patient care and communication.

Several reviewers express significant dissatisfaction with the responsiveness of the staff, particularly in urgent situations. One family member shared a distressing account of having to wait two hours for pain medication for their mother after her return from dialysis. The lack of timely assistance extended beyond medication; there were also complaints about delays in bringing food when it was heated up, underscoring issues with basic care and attentiveness to patients' needs. Such delays impact not only comfort but also contribute to heightened anxiety for both patients and their families.

Communication—or the lack thereof—emerges as another critical concern. A reviewer recounted troubling experiences where a social worker blocked contact between them and their family member, despite written consent for communication regarding his care. This breach of trust left relatives feeling excluded from important discussions about health decisions, raising questions about transparency and respect for patient advocacy within the facility. These experiences suggest systemic issues in how Madison Medical Resort engages with families, which can greatly affect peace of mind during challenging times.

Contrasting sharply with these criticisms are positive reviews highlighting seemingly favorable experiences at Madison Medical Resort. Some visitors report that staff members were kind and attentive, creating an enjoyable atmosphere complete with social activities like bingo nights and parties that encouraged family participation. Such events fostered a sense of community among residents, adding an element of warmth that can be crucial during rehabilitation or recovery processes.

Another review praised the physical environment of Madison Medical Resort itself—a new facility designed to resemble more of a hotel than a typical nursing home. Families appreciated its cleanliness and modern amenities such as workout equipment and outdoor areas like gazebos that allowed residents to enjoy fresh air comfortably. The well-appointed bedrooms made even bedridden patients feel more at home rather than institutionalized, which is often an overlooked aspect in many care facilities.

While some accounts commend certain staff members—including rehabilitation technicians who reportedly provided excellent services—serious operational flaws persist according to several narratives. Instances where nurses misread doctor's orders led to denied medications which exacerbated health problems such as elevated blood pressure due to unaddressed pain; these oversights jeopardize patient safety and wellbeing. Additionally, reports involving inadequate diabetes management procedures raised further alarms over how medical conditions are monitored within the facility.

In conclusion, Madison Medical Resort presents a divided picture comprising both commendations for its warm environment and serious criticisms regarding patient care responsiveness and effective communication practices with families. Prospective residents must weigh these varied perspectives carefully before deciding whether this facility meets their needs or those of their loved ones during vulnerable times in their lives.

Restaurants

• Panda Express (0.3 miles)
• Golden Corral (0.3 miles)
• Buffet King (0.3 miles)
• Wienerschnitzel (0.3 miles)
• Bottoms Up Bar and Grill (0.4 miles)
• 10 Sports Bar & Grill (0.4 miles)
• Rosa's Café & Tortilla Factory (0.4 miles)

Physicians

• Vision Source Odessa (0.5 miles)
• Stanton Optical (0.5 miles)
• First Physicians: Wendover Family Medicine (0.6 miles)
• Odessa Surgical Associates (0.7 miles)
• Procare Pediatrics (1.1 miles)
• Life Barnard, MD (1.1 miles)
• Permian Prompt Care (1.2 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.1 miles)
• University Health Mart Pharmacy (1.6 miles)
• Walgreens (4.2 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (1.1 miles)
• The Human Bean (1.7 miles)
• HTeaO (2.4 miles)
• CPL Ray's Coffee (3.3 miles)

Parks

• Memorial Gardens Park (0.7 miles)
• UTPB Park (1.2 miles)
• Casa Bella Park (2.4 miles)

Theaters

• Century 12 Odessa (0.7 miles)
• Cinergy Odessa (3.6 miles)

Hospitals

• Excel ER (1.3 miles)
• Continuecare Hospital At Medical Center Odessa (4.3 miles)