9812 Vinton Avenue, Lubbock, TX 79424
For more information about senior living options: (866) 208-4318
Overall Review of Wedgewood South
Pros
The staff are very friendly and take good care of residents.- The employees are extremely friendly and helpful with anything you need.
- The staff are amazing and very professional.
- Wedgwood South is a great place for loved ones.
- The care shown is commendable and staff are very professional.
- The workers are attentive and make residents feel special.
- The facility is very friendly, clean, and nice.
- The staff were responsive and treated residents with the utmost care and dignity; they became like family.
Cons
The owner Jill refuses to pay what was already worked for.- The facility has gone downhill fast and cannot keep staff.
- The staff that remain have no training to care for the elderly.
- The father sat in his own waste waiting for assistance.
- The food has gone downhill.
- Do not take your loved one there.
- There is a huge disconnect between the directors and the caregivers; the caregivers are not trained, do not practice hand washing, show zero compassion, and sometimes refuse to answer pagers.
- The place is nicknamed "Wedgehood" and this nickname reflects a negative view.
- The grandmother received no bathroom assistance, fell three times, and died after surgery.
- There was no one inside for help and staff were outside smoking.
- They steal items from residents' rooms and even charge for the next month after a resident passes away.
- The managers are racist and steal money from employees.
Review
Wedgewood South in Lubbock is best suited for families that prize a warm, home-like atmosphere and personal attention from approachable caregivers. Residents and families report genuine kindness, easy access to staff, and an environment where daily life feels comfortable and familiar. This can work well for seniors who do not require heavy clinical oversight and who want meaningful social engagement and dignity in routine care. The community delivers a welcoming vibe and a sense of community that can ease the transition into assisted living for someone who values human connection over medical intensity.
However, this is not a fit for residents with significant medical needs, high acuity, or strict safety requirements. Turnover appears high, and several accounts describe undertrained caregivers and inconsistent response times. Reports of missed medications, delays in bathroom assistance, and lapses in supervision raise real concerns about reliability. Financial and operational red flags surface too, including alleged theft of personal items and disputes over charges after a resident’s death. For families prioritizing predictable governance, rigorous safety protocols, and transparent billing, clearer options should be considered.
On the bright side, when care teams are present, families note warmth, attentiveness, and respect. Several reviews describe staff who treat loved ones with dignity and professionalism, turning what could be a difficult daily routine into a manageable experience. The setting itself often feels clean and well maintained, with employees who know residents’ preferences and routines. Those positives matter, especially for short-term stays or for residents who focus on companionship and daily living tasks rather than complex medical needs.
But the negatives carry significant weight. Instances of residents waiting in waste or being unattended, and a neighbor found on the floor, suggest gaps in supervision that are hard to overlook. Allegations of discriminatory behavior and even theft by a kitchen manager or others undermine trust in leadership. Conflicting impressions of management quality, some families praising responsiveness, others reporting a disconnect, create a risky planning environment. In short, weak governance and safety concerns render this community less suitable for anyone who cannot tolerate potential lapses in care.
Prudent decisions require due diligence: request current staffing rosters and training records, observe care during peak hours, and verify medication handling procedures. Ask for concrete service standards, response times, and how incidents are documented and resolved. Speak candidly with current residents about consistency and privacy. Review the contract for death-related charges, notice requirements, and accountability for missing belongings. If red flags persist after a thorough tour and references, treat Wedgewood South as questionable rather than the default choice.
Bottom line: Wedgewood South offers warmth and personal attention, but persistent staffing issues, safety concerns, and questionable governance derail its suitability for many families. Those needing dependable medical oversight and tight risk controls should look at steadier operators with proven training and transparency. For families prioritizing social connection and a lower-pressure environment, while agreeing to closely supervise care, this community can work, ideally with clear expectations and a defined exit plan. The decisive step is to assemble a fact-based picture from tours, reference calls, and a careful read of the contract before deciding whether this is the right home or whether another option better matches the senior’s health needs and family standards.
14 resident community capacity
Assisted Living
Board and Care Home
Activities on-site
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Lubbock International (12 miles away)
24-hour supervision
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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