StoneGate Senior Care

Pros

• Susie the nurse and Tina were described as caring and loving.
• The facility was described as absolutely loved, with staff who were friendly, helpful, and accommodating.
• The CNA program and instructor Nancy Kistler were described as wonderful.
• Elderly residents were described as receiving good care.
• The corporation was described as excellent.
• The staff were described as very nice.
• Nursing assistants were praised for making the grandmother comfortable, and the rehab was described as great.

Cons

• The facility does not take care of business.
• As of March 9, there was still no refund.
• They will not return calls.
• They have repeatedly claimed refunds are in the mail, but the refunds never arrive.
• They keep the customer's $10,000 and show no remorse for the loss.
• There is minimal to no orientation and no teamwork; the ADON never comes out to assist in a time of need.
• The ADON micro-manages from her office or smokes behind the building.
• Management lets a floor nurse or CNA drown and quit before helping staff or resolving issues.

Review

Stonemere surfaces in a broad landscape of impressions that mix warmth and praise with frustration and critique. Several reviews begin on a high note, highlighting the humanity and care of the on-site team. The nurse Susie and a staff member named Tina are repeatedly described as kind, caring, and loving in their approach, leaving a strong impression on families and residents. One writer specifically thanks the staff for their help and expresses wholehearted satisfaction with the facility, saying they absolutely love the place and that the staff are friendly, helpful, and accommodating. In these voices, the environment feels welcoming, and the people who work there are celebrated for their dedication and empathy.

Another thread of the positive narrative centers on the facility's program for new CNAs. A reviewer notes that receiving their CNA for free through Stonemere's program was a wonderful experience, thanks in particular to an instructor named Nancy Kistler. This sentiment is paired with a broader claim that the elderly under the facility's care are treated well, underscoring a sense that the care culture is attentive and respectful. Together, these points sketch a picture of a place that often measures success by the quality of relationships - between staff and residents, and between the institution and those who come to rely on its services.

The positivity extends to specific stories of recovery and comfort. One person gives a heartfelt shout-out for helping their grandmother rebound from a broken hip, praising the nursing assistants for making her feel comfortable and noting that the rehabilitation experiences were excellent. The praise is tempered only by a practical complaint: the grandmother had to share a room with a roommate who kept their television blaring late into the night. Even within this strong endorsement, the review acknowledges the realities of shared spaces and the impact they can have on comfort and rest.

However, not all experiences and all families share this glow. A particularly pointed review details a long-standing issue with refunds after a loss. The writer explains that their husband passed away on June 13, and, as of March 9, a refund remained unresolved. They report that calls were not returned and that there was a persistent claim that a check was "in the mail" too many times, expressing indignation that their loss did not elicit any expression of sympathy while the institution appeared prepared to retain a substantial amount of money - allegedly ten thousand dollars. This account casts a shadow over the financial and administrative handling at the facility and raises questions about accountability and communication during a difficult personal time.

The concerns don't stop at refunds. The same voice describes a broader pattern of administrative shortcomings: minimal to no orientation for new staff, a lack of teamwork, and a perception that the assistant director of nursing (ADON) avoids direct, on-floor involvement in times of need. The reviewer accuses the ADON of micro-managing from a distant office or even smoking behind the building, while the wound care nurse is portrayed as staying in the office during Friday visits and not engaging with ongoing patient needs. They claim that charge nurses are pressed to send pictures of new wounds, painting a picture of fragmented coordination and a leadership style that doesn't always align with frontline realities.

Further concerns focus on a sense that management is unresponsive and disengaged when issues arise. The reviewer characterizes a culture where "checks bouncing is a normal thing" and suggests that upper management seems unconcerned, implied by the assertion that they knew to cash their own checks at the bank. Taken together, these statements portray a system where operational friction and financial practices are at odds with the compassionate care narrative that others celebrate, creating a stark contrast within the same organization.

Amid these tensions, certain voices persist in offering simple, upbeat endorsements. Phrases like "Excellent corporation!!!" and "Excellent people and company" appear alongside shorter affirmations such as "Very nice." These testimonials speak to a base level of satisfaction and professionalism that some families encountered, suggesting that the facility can be a source of real warmth and effective care when things run smoothly, even as they struggle with systemic issues for others. The juxtaposition of these sentiments underscores the complexity of the Stonemere experience.

Ultimately, the collection of reviews presents a facility that can deliver meaningful, compassionate care and successful rehabilitation, while also grappling with significant administrative and financial challenges. Positive experiences center on attentive staff, supportive caregivers, and program opportunities that foster growth and recovery. Negative experiences emphasize a perceived disconnect between frontline care and back-office processes, with concerns about refunds, communication, and leadership responsiveness that can overshadow even strong clinical moments. For families weighing care options, these reflections highlight the importance of not only the care provided at the bedside but also how well the organization handles financial matters, follow-through, and day-to-day operations behind the scenes.

This neighborhood in Lewisville, Texas offers a convenient location with easy access to essential amenities such as pharmacies, restaurants, hospitals, places of worship, transportation options, parks, physicians, and cafes. With several CVS and Walgreens pharmacies nearby, medical care and prescription services are readily available. There are a variety of dining options including family-friendly restaurants like Cracker Barrel and McDonald's, as well as more upscale choices like Anamia's. The neighborhood also has multiple theaters for entertainment options and several parks for outdoor recreation. Additionally, there are reputable healthcare providers such as Family Medicine Associates of Texas and Kids First Pediatrics in the vicinity for medical needs. Overall, this area provides a mix of conveniences and leisure activities that would be beneficial for seniors looking to enjoy a comfortable living environment.

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.9 miles)

Restaurants

• Rack & Tap Sports Bar & Grill (0.9 miles)
• T's Bar and Grill (1.1 miles)
• Cracker Barrel (1.7 miles)
• McDonald's (2.8 miles)
• Andy's Frozen Custard (4 miles)
• Cracker Barrel (5.3 miles)
• Anamia's (5.5 miles)

Theaters

• Cinemark (1.5 miles)
• AMC DINE-IN Grapevine Mills 3 (5.6 miles)
• 0160 Amc Bar Highlands (7.2 miles)

Hospitals

• Medical Center of Lewisville (2.2 miles)
• Texas Health Presbyterian Hospital Plano (8.2 miles)

Places of Worship

• First Baptist Church at The Fields (3 miles)
• Ismaili Jamatkhana & Center (4.4 miles)
• Trietsch Memorial United Methodist Church (5.9 miles)
• Prestonwood Baptist Church (7.8 miles)

Transportation

• Trinity Mills Station (4.2 miles)

Parks

• Shadow Ridge Park (4.6 miles)
• Shoreline Trail & Dog Run (6.2 miles)
• Sommerset (6.8 miles)
• Arbor Hills Nature Preserve (7.6 miles)
• Twin Coves Park (7.7 miles)
• Coyote Creek Park (8.4 miles)

Physicians

• Family Medicine Associates of Texas (5.2 miles)
• Pediatric and Family Physicians (6 miles)
• Orthopedic Associates (6 miles)
• Kids First Pediatrics (7.1 miles)
• Texas Health Family Care (7.5 miles)
• Touchstone Imaging Plano (8.5 miles)

Cafes

• Starbucks (5.7 miles)
• Panera Bread (6.6 miles)