Saint Francis Health Care Services
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6330 Dawnridge Drive, Houston, TX 77035
For more information about senior living options: (844) 490-3973
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Felix was a very professional and knowledgeable occupational therapy evaluator. Felix clearly explained the goals for therapy and the therapy process.
The reviewer claims the home health agency never shows up and is a scam. They assert they must keep pushing for payment because the spouse's check hasn't been sent; Rose is alleged to be involved in issuing a new one. They allege Medicaid fraud, with hours misrepresented and visits billed as units. They describe unsanitary conditions and lack of nurse training, including multiple failed needle attempts to access a port. They report services were canceled without explanation and that Rose is supposedly in charge but unavailable to explain. They accuse Anna and Rose of lying about a release and failing to coordinate with a new provider; complaints were filed. They criticize staff for poor communication and unprofessional behavior, noting some nurses were unprepared and failed to call back.A troubling pattern emerges across a series of reviews about a home health provider connected to St Francis through Memorial Hermann Hospital. The accounts paint a bleak picture of a service experience defined by chronic delays, poor communication, and a sense that patients and their families are left to fend for themselves. At the core of these complaints is a recurring claim that the agency cannot be relied upon to deliver basic nursing or wound-care services, and that administrative and clinical leadership - particularly a person named Rose - creates a culture of mismanagement and unresponsiveness.
Many reviewers begin with a stark warning: "BEWARE: Stay far away from this place, just go somewhere else. You've been warned." The sentiment recurs in several stories, with families describing persistent no-shows and a pattern of staff not appearing for scheduled visits. One patient reports that their spouse's paycheck-related issue has gone unresolved for a long time, with the company allegedly claiming to have kept funds and directing them back to a person named Rose to obtain a new check. The implication is not only financial mismanagement but a broader failure to treat patients and their families with respect or to provide dependable care. In another thread, a reviewer laments the repeated need to "push" just to get a response, and notes that the staff sometimes says a person is not even in the system, which compounds the frustration and undermines trust.
Wound care and vascular access emerge as particularly troubling flashpoints. One family waited over a week for a wound-care change of a PICC line dressing, a critical and delicate task for a patient with a port-a-Cath that requires daily access. The sequence described is consistently negative: initial contact, promises of a callback, and eventual transfers to different staff members who fail to follow through. At the end of the day, the patient is told they are not even in the system, and the promised nurse or supervisor never returns a call. A reviewer describes the day's events as unprofessional and incompetent, accusing the agency of failing to deliver even the most basic care when it is most needed. The cumulative effect of these experiences is a deep sense of vulnerability and fear that essential medical needs will go unmet.
Financial and regulatory allegations feature prominently in several accounts. One reviewer explicitly accuses the agency of Medicaid fraud, suggesting a focus on hours and unit-based billing rather than patient welfare. The charge is that staff manipulate the accounting of visits to bill insurance for more visits than are clinically warranted. In parallel stories, patients describe unsanitary conditions, a lack of proper training for personnel (including a nurse who could not correctly access a port and poked a patient multiple times without success), and a pattern of canceled services without clear explanations or accountability. The same narrative thread warns patients to document hours meticulously and to consider leaving the provider promptly to avoid being locked into a system that appears more interested in billing than in patient outcomes. The person writing these accounts urges affected families to file complaints with the state, Medicaid, and insurance providers as a remedy for the systemic issues they perceive.
Another thread recounts a dispute over the release from home health care when a primary care physician prescribed a different service. In this case, a family says Anna refused to release the patient, and Rose allegedly lied about it being done or having been contacted by a new provider. The complaint escalates into formal actions, with complaints filed to both the insurance company and Medicare. The underlying concern is that patients should be allowed to transition to other providers when medical plans change, yet the agency appears to obstruct or delay such transitions, risking continuity of care and patient safety.
There is at least one witness account that contrasts the negative experiences with a more positive personal interaction. In a narrative set around a discharge from St Francis via Memorial Hermann Hospital, a nurse named John is depicted as someone who offered information and attempted to follow through, but ultimately could not overcome the broader systemic failures. The standout positive note comes from a single staff member named Felix, described as professional, knowledgeable, and patient-centered - the only staff member among several who is praised in this otherwise hostile landscape. This contrast underscores the complexity of the situation: while some individuals demonstrate competence and care, the overall operation seems hampered by leadership, communication gaps, and inconsistent service delivery.
Taken together, the reviews present a densely troubling mosaic of experiences that left patients and their families feeling unheard and underserved. Recurrent themes include chronic no-shows and unreliable scheduling, mismanagement of urgent medical needs (such as wound care for PICC lines and port access), and a sense that administrative practices prioritize billing and paperwork over actual patient care. Allegations of Medicaid fraud, improper hour reporting, and a pattern of shifting or unclear responsibility for patient care point to systemic concerns that extend beyond individual staff members to the leadership and organizational culture of the agency. The thread of Rose, who appears repeatedly in the stories as a central figure or point of contact, suggests a management style that reviewers associate with the broader failures they experienced.
Despite the breadth and severity of these complaints, there are glimmers of professionalism from a handful of staff, offering a cautionary glimpse that competent care is possible within the same organization. The contrast between those who deliver high-quality, patient-centered care and those who contribute to miscommunication and frustration highlights the importance of reliable processes, transparent communication, and accountability in home health services. For families navigating this system, the reviews imply an urgent need to verify credentials, track visits and hours meticulously, and seek care from providers with demonstrated reliability and patient-focused leadership. In the end, the narratives converge on a stark call for substantial improvement in scheduling, care delivery, and governance to restore trust and ensure safe, humane, and effective home health services.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William P X (13 miles away) George Bush Intercontinental (25 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Saint Francis Health Care Services in Houston, TX is an assisted living community that offers board and care home services. Residents can enjoy a comfortable and fully furnished living space, complete with amenities such as a dining room, garden, and outdoor space. Housekeeping services are provided to ensure a clean and tidy environment.
The community also offers convenient services such as move-in coordination and transportation arrangement for medical purposes or doctor's appointments. Residents can stay connected with telephone and Wi-Fi/high-speed internet access.
Care services provided include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure comprehensive care for residents. Special dietary needs are taken into consideration, including diabetes diets and special dietary restrictions. Meal preparation and service are provided to meet the nutritional needs of the residents. Medication management is also available to support the well-being of the residents.
To promote social engagement and a vibrant lifestyle, scheduled daily activities are offered for residents to participate in. Additionally, there are nearby cafes, pharmacies, restaurants, places of worship, and theaters for residents to explore within close proximity.
Overall, the Saint Francis Health Care Services provides a supportive and enriching environment for individuals in need of assisted living care in Houston, TX.
This part of Houston, Texas offers a convenient and accessible location for senior living, with multiple pharmacies, restaurants, places of worship, cafes, theaters, physicians' offices, parks, and transportation options nearby. The proximity to various amenities such as CVS Pharmacy and Walgreens ensures easy access to healthcare services and medication needs. Additionally, the diverse dining options like Chick-Fil-A and Fadi's Meyerland Mediterranean Grill cater to different culinary preferences. For spiritual fulfillment, there are several places of worship within a short distance. The presence of well-known coffee shops like Starbucks provides opportunities for socializing and relaxation. Furthermore, the availability of reputable healthcare facilities such as Texas Children's Hospital makes this area suitable for seniors seeking quality medical care. Overall, this part of Houston offers a well-rounded lifestyle with essential services conveniently located for senior residents.
Saint Francis Health Care Services is located at 6330 Dawnridge Drive, Houston, TX 77035 in Harris County, Texas
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