Overall Review of Coryell Memorial Hospital
common
18 reviews mention this
Caring staff shows up
Many reviewers describe staff who were caring, professional, and supportive during care.
A large share of reviewers say the staff treated them with kindness and kept care feeling organized and steady. Several comments specifically call out warmth during ER visits, procedures, and follow-through from check-in through discharge. A number of reviews also mention being kept informed and having their questions answered, which helped make stressful visits easier.
caveat
8 reviews mention this
Billing complaints are frequent
Billing problemsālike incorrect charges or missed insurance processingācome up repeatedly.
Multiple reviewers report surprises in what they owe, including copays, re-billing, or charges tied to incorrect coding or insurance details. Others describe trouble getting billing resolved, such as repeatedly having to provide information or opening disputes due to erroneous balances. Some also connect billing frustrations to losing trust and choosing a different place for care.
caveat
10 reviews mention this
Wait times hurt the experience
Reviews often mention long waits and delays in getting seen or treated.
Several reviewers describe waiting hours in urgent care or the ER before being called back or treated. A few also mention scheduling or time-management problems around procedures, including being kept waiting longer than expected. While some reviewers say they were seen quickly, the complaints about delays are recurring enough to affect how some people view the overall visit.
caveat
6 reviews mention this
Mixed communication and bedside
Some reviewers say clinicians didnāt listen well, communicate clearly, or manage pain.
Alongside positive notes, a set of reviews complain about clinicians ignoring reported symptoms or not responding to concerns, including requests related to pain and medication. Others describe missing or confusing updates during procedures and follow-up, such as not sharing what was done or deciding on overnight observation without earlier clarity. A few comments also point to unprofessional interactions that made the visit feel worse even when care was otherwise underway.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.