Right at Home

Pros

• Right at Home is amazing and very caring about client care.
• Lisa became like family and continued visiting Mom after assisted living.
• The office staff are awesome, and the service is top notch.
• They found dependable, caring, flexible, and understanding caregivers (Alexa and Marci).
• The caregivers provided 8 hours a day and did more than 100%.
• From the caregivers to the office, this agency is top notch.
• The staff and caregivers have been amazing, kind, and patient.
• Samantha was extremely helpful and responsive after hours.
• The agency provided a professional, honest, and compassionate caregiver.
• Right at Home has been amazing to the family; the caregiver treated Mom like her own mother.
• The caregivers quickly became part of the family and were trusted.
• The owner consistently checked in to ensure families were happy and comfortable.
• They are respectful, caring, and client-centered.
• The office staff are friendly and flexible about hours.

Cons

• The sitter arrived late, left the dad alone to go outside, and left her shift an hour early without telling anyone, which could have led to a catastrophic fall and eroded trust in the agency.
• Norma at the office seemed unconcerned when the incident was reported, making the reviewer question the agency's commitment to client safety.
• Norma's rude response about the after-hours line and the miscommunication about hours led the prospective employee to withdraw and doubt how clients would be treated.
• The reviewer felt it would be a mistake to hire or do business with Right at Home due to these negative interactions.

Review

Right at Home has left a lasting impression on many families by turning what can be a fragile, stressful situation into a compassionate and reliable source of support. One family described how Lisa, their caregiver, spent countless hours with their mom - keeping her company, watching movies, sharing laughter, and engaging in meaningful conversations. Lisa didn't just provide care; she became part of the family, visiting mom even after she moved into assisted living and the family no longer needed daily help. This experience underscored a common sentiment: if you need someone to assist a loved one, Right at Home is a trustworthy option.

Many reviews highlight the integrity and dedication of the office and the entire care team. "Right at Home is amazing and very caring about their client care," one person noted, adding that everyone in the office was awesome and that staff consistently deserved praise for their efforts. The sense that the company genuinely cares about the people they serve and the people who work there is a recurring theme, with families repeatedly acknowledging how the agency goes above and beyond to meet needs and maintain quality care.

The Northwest office's steady support over nearly two years stands out, especially through difficult times. Families recount how they navigated the challenges of Covid and a family member's stroke - moments that tested resilience and required dependable, flexible care. They credit caregivers like Alexa and Marci for being reliable, compassionate, and adaptable, explaining that the team worked with them until they found the right fit. In moments of upheaval, the consistency and trust built with the agency became indispensable, and families express heartfelt gratitude for the caregivers who stayed the course.

Another strong theme is the appreciation for caregivers who provide substantial, hands-on support. One reviewer recalled a caregiver who spent eight hours a day with an ill father, doing far more than was expected, and described how the care extended to supporting a mother and helping the family navigate the illness. The caregiver's dedication - combined with timely communication from the office - made a difficult period more manageable, reinforcing why so many families continue to rely on Right at Home when loved ones are facing complex health needs.

Yet, not every experience is without bumps. A negative incident is described where a sitter arrived late, left the patient unattended, and left the shift early without notice. The situation raised serious concerns about safety, especially given the patient's dementia and fragility. The reviewer reported the matter to a staff member named Norma, who seemed unconcerned about the risk, which understandably shook the family's trust. They emphasize that, in caregiving, reliability and a sense of security are non-negotiable, and this experience served as a stark reminder of how crucial it is for the agency to maintain stringent standards and clear communication.

Despite that incident, many families sing praises about the agency's positive impact on loved ones. Several reviews describe how Right at Home's staff helped elderly relatives feel cared for, safe, and supported. Caregivers are described as patient, kind, and thoughtful, with families noting how the staff's warmth and professionalism made them feel blessed and thankful. The testimonials emphasize that the caregivers become a trusted extension of the family, bringing not only practical assistance but emotional comfort to both clients and relatives.

Support for prospective employees also emerged in the feedback. One reviewer who works as a caregiver within the agency appreciated the scheduling flexibility and the coordinator's efforts to align hours with personal needs. They spoke about a cooperative team that was understanding when they could not take a client and would invite them to rejoin as availability allowed. This perspective contributes to a broader sense that Right at Home cultivates a supportive environment for its staff, which in turn reinforces dependable care for clients.

There was also critical feedback regarding a recent interaction with an office supervisor during after-hours communications. A prospective employee recounted a rude response about an after-hours line and a miscommunication about timing, which led them to withdraw an application. They questioned how clients might be treated by the same team in other circumstances and suggested seeking a different place with a more respectful, consistent approach. This reminder underscores the importance of respectful, clear, and empathetic communication at all levels of the organization.

Still, the overarching message across most reviews is one of trust, gratitude, and strong recommendation. Reviewers repeatedly described Right at Home as a "great place," a provider of "outstanding, trustworthy, and reliable home care," and a company whose caregivers quickly become part of the family. Families shared vivid accounts of caregivers who check on loved ones daily, cook meals, keep minds active, and provide comfort during the toughest times. The consistency and care they describe - from the office staff's responsiveness to the clinicians' practical skill - paint a portrait of a company that genuinely strives to support seniors and their families with dignity and respect.

In the end, many families express a deep sense of relief and confidence in Right at Home. They discuss caregivers who are not only capable and professional but also warm, compassionate, and genuinely invested in their clients' well-being. They describe owners and staff who call to check in, answer questions promptly, and work to address concerns before they become problems. While there are occasional criticisms, the prevailing sentiment is that Right at Home provides respectful, client-centered care that makes difficult life moments more manageable, and that sentiment is echoed across generations, from grateful spouses and children to the caregivers themselves.

This area of Fort Worth, Texas, offers a convenient and bustling location with easy access to essential services and amenities. With several pharmacies nearby such as Walgreens and CVS Pharmacy, residents can easily access their medications and healthcare needs. There are also a variety of dining options including Braum's, Whataburger, and Jack In The Box for quick and delicious meals. For leisure activities, there are parks like Leonard Park and Overton Park where seniors can enjoy outdoor activities or simply relax. Additionally, there are cafes like Starbucks and Press Cafe for a nice cup of coffee or snack. In terms of healthcare services, there are various physicians' offices nearby such as Benbrook Family Practice 2 and Cook Children's Pediatrics for medical care. Residents can also find entertainment options at theaters like AMC DINE-IN Clearfork 8 and Movie Tavern Hulen. Furthermore, the area is close to hospitals like Texas Health Clearfork and Texas Health Harris Methodist Hospital Southwest Fort Worth for any medical emergencies that may arise. Overall, this part of Fort Worth provides seniors with a well-rounded community that prioritizes convenience, accessibility, and quality healthcare services.

Pharmacies

• Walgreens (0.2 miles)
• Perrone Legend Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Rx.com Community Pharmacy (2.2 miles)
• Ridgmar Pharmacy (2.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• Braum's (0.3 miles)
• Whataburger (1.1 miles)
• Braum's (2.4 miles)
• Jack In The Box (2.5 miles)
• Whataburger (2.5 miles)
• Burger King (2.6 miles)
• Taco Bell (2.7 miles)

Parks

• Leonard Park (2.8 miles)
• Overton Park (5.3 miles)

Cafes

• Starbucks (3.2 miles)
• Press Cafe (4.5 miles)
• Starbucks (4.8 miles)
• Starbucks (6.6 miles)

Physicians

• Benbrook Family Practice 2 (3.5 miles)
• Prime Diagnostic Imaging (3.6 miles)
• Cook Children's Pediatrics - Fort Worth - Cityview (3.7 miles)
• The Hand to Shoulder Center (3.8 miles)
• U.S. Dermatology Partners Benbrook (4 miles)
• Pedro Steven D MD (4.9 miles)
• Envision Imaging Hulen (4.9 miles)

Theaters

• AMC DINE-IN Clearfork 8 (4.1 miles)
• Movie Tavern Hulen (5.1 miles)

Hospitals

• Texas Health Clearfork (4.1 miles)
• Regency Hospital of Fort Worth (5.4 miles)
• Pcu 4 (5.4 miles)
• Texas Health Harris Methodist Hospital Southwest Fort Worth (5.5 miles)
• Tele 4 (5.5 miles)
• Cooks Childrens Clinic (6.3 miles)