Los Abuelos Assisted Living
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8230 Mt Latona, El Paso, TX 79904
For more information about senior living options: (844) 490-3973
The staff at Los Abuelos are described as very professional and patient. Julie is praised for doing a great job with everything she handles on a daily basis. The staff are thanked for their professionalism, kindness, and dedication. The message expresses appreciation for the staff's hard work and the positive impact they have on residents.
The conduct of Julia is described as unprofessional, unacceptable, and raises significant concerns about the facility's quality of care and oversight. Julia's attitude during the exchange is appalling, disrespectful, and wholly unprofessional. The act of hanging up on the reviewer demonstrates a complete lack of respect and undermines confidence in the resident's safety. Julia is alleged to lack the proper credentials and qualifications required for her position. It is asserted that keeping Guadalupe at the facility for insurance payments would be inappropriate. Julia was unable to answer basic and essential questions about Guadalupe's care, indicating poor competency or preparedness.A family is taking decisive action regarding the care of Guadalupe Gonz?lez at Los Abuelos, prompted by serious concerns about the facility's interactions and the credentials of the staff member most directly involved in her care. The core of the matter centers on an assertion that the person responsible for Guadalupe's daily well-being, Ms. Julia, may not hold the proper qualifications or credentials required for her role. What began as a dispute over routine care has escalated into a broader concern about whether Guadalupe is receiving safe, informed, and properly overseen support at the facility. The family's documentation and communications indicate a belief that, at minimum, Julia could not answer basic questions about Guadalupe's condition, which has intensified worries about the level of oversight and expertise available to residents in this environment.
Effective immediately, the family has decided that Guadalupe Gonz?lez will be removed from the Los Abuelos facility. The decision is grounded in what they describe as serious concerns about Julia's credentials and qualifications. They emphasize that a caregiver or administrator at a facility should be able to provide clear, accurate information about a resident's health and daily needs. When such basic information could not be supplied, and when the staff member instead terminated the conversation, it reinforced the family's belief that Guadalupe's welfare could be at risk without appropriate accountability and communication. In short, the family asserts that the current situation is not conducive to Guadalupe's safety, dignity, or well-being.
The tension culminated in an incident during a recent telephone conversation in which Julia allegedly could not address essential questions about Guadalupe's care. The family characterizes Julia's conduct as appalling, disrespectful, and wholly unprofessional, noting that she chose to hang up on the caller rather than engage in a productive dialogue about the care Guadalupe requires. This action, they argue, not only demonstrates a lack of respect but also undermines confidence in Guadalupe's safety under the facility's supervision. The family also notes that they hold full legal guardianship and power of attorney for Guadalupe, a status granted directly by Guadalupe herself, and that they already have counsel and the necessary documentation to substantiate their role. They indicate that they intend to present this documentation to relevant parties to support their decision and to ensure appropriate oversight moving forward.
In addition to the immediate withdrawal, the family's communications outline a formal grievance against Julia and a broader concern about the facility's management and oversight. The letter circulating within the family and intended for ownership makes clear that Guadalupe will be withdrawn because of Julia's conduct and the facility's apparent failure to ensure clear, respectful, and responsive communication about residents' well-being. The family states they will forward Julia's information, along with their attorney's documentation of legal custody, to Bienvivir and the appropriate authorities. This step signals their intention to pursue formal accountability through the appropriate channels and to ensure that any potential misalignment between staff qualifications and resident needs is addressed publicly and properly.
Beyond the specific incident, the family argues that any staff member entrusted with the care of residents bears a responsibility to be fully informed, responsive, and proactive. They call for a standard of care in which managers, caregivers, and front-line personnel remain engaged with residents' families, provide timely information, and preserve residents' safety, dignity, and welfare. The underlying message is that a facility's obligation extends beyond routine tasks to include transparent communication, proper oversight, and adherence to professional standards that protect vulnerable individuals. The letter makes clear that the family expects the facility to address gaps in training, credentials, and accountability so that future residents do not encounter similar issues.
Despite the sharp concerns voiced, the message also contains a note of appreciation directed at the other staff at Los Abuelos. In a contrasting tone, the writer expresses gratitude to the staff for their professionalism and patience in handling the duties required of them. The individual specifically acknowledges Julie for "doing a great job" with the various responsibilities she handles each day, extending thanks to the entire team for their dedication and hard work. The closing sentiments offer warm wishes for a Happy New Year and blessings of prosperity and abundance in the year to come, signaling a desire to recognize the positive contributions of the staff even as the family remains resolute about removing Guadalupe from the current placement.
Taken together, the communications reveal a complex mix of concern, assertive action, and appreciation. The family is focused on safeguarding Guadalupe's immediate welfare by withdrawing her from a facility they deem inadequate in terms of credentials, communication, and responsiveness. At the same time, they acknowledge the professionalism of the broader staff and express gratitude for the daily work performed by those who are meeting their responsibilities with care. The forthcoming steps will likely involve formal processes with ownership and regulatory bodies, in addition to continuing dialogue with the facility to ensure that Guadalupe's needs are met in a manner that respects her dignity and safety while aligning with the family's guardianship and legal rights.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
El Paso International (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Los Abuelos Assisted Living in El Paso, TX is a Board and Care Home that provides comprehensive care services and amenities for seniors in need of assistance with daily living activities. Our facility offers a comfortable and fully furnished environment for our residents to feel at home.
Our dining room serves delicious meals prepared by our skilled staff, taking into consideration any special dietary restrictions that our residents may have. We understand the importance of maintaining a healthy and balanced diet, especially for seniors with diabetes or other dietary needs.
At Los Abuelos Assisted Living, we prioritize the well-being of our residents by providing housekeeping services to ensure a clean and organized living space. We also offer move-in coordination services to assist new residents in seamlessly transitioning into their new home.
Our outdoor space and garden provide opportunities for relaxation and recreation, allowing residents to enjoy fresh air and nature. Wi-Fi/high-speed internet is available throughout the facility, keeping our residents connected to friends, family, and the world around them.
Our dedicated staff is trained to provide assistance with bathing, dressing, transfers, and medication management. We work closely with healthcare providers to coordinate necessary medical care for each resident. Transportation arrangements are available for medical appointments as well as other outings.
To enhance social interaction and engagement, we offer scheduled daily activities tailored to the interests and abilities of our residents. These activities promote mental stimulation, physical activity, and overall well-being.
Located conveniently near 5 pharmacies, 10 restaurants, and 3 transportation options, Los Abuelos Assisted Living allows easy access to essential services within close proximity.
At Los Abuelos Assisted Living in El Paso, TX, we believe in providing personalized care in a warm and inviting environment. Our goal is to create an atmosphere where seniors can thrive while receiving the support they need.
This area of El Paso, Texas, offers a convenient location with a variety of amenities nearby. There are multiple pharmacies within a few miles for easy access to medication, as well as a selection of restaurants ranging from casual dining options like McDonald's and Chick-Fil-A to sit-down establishments like Cattle Baron Steak & Seafood. Transportation options are also readily available with the El Paso International Airport and Hertz Rent A Car located nearby. For medical needs, there are several hospitals and physician offices within a short distance, including Texas Tech Medical Center and Westside Family Medicine. Additionally, there are parks for outdoor recreation and places of worship for spiritual support. Overall, this area provides access to essential services and conveniences that would be beneficial for senior living.
Los Abuelos Assisted Living is located at 8230 Mt Latona, El Paso, TX 79904 in El Paso County, Texas
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