Los Arcos Del Norte Care Center in El Paso, TX

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  • Interior

    A warm and inviting living area featuring comfortable seating and a welcoming ambiance.
  • Decor

    A well-lit hotel lobby featuring a wooden reception desk and decorative plants.
  • Living Room

    A cozy and inviting living room space featuring comfortable chairs, an ottoman, and a fireplace.
  • Building

    Entrance of a care center with sign indicating Northeast El Paso location.
  • Architecture

    A sunny day highlighting the architectural design of this building.
  • Dining

    A beautifully arranged dining room featuring a wooden table and upholstered chairs, complemented by elegant lighting.
  • Landscaping

    A wooden pavilion situated in a landscaped area with gravel and flowering plants.
  • Lighting

    A spacious and well-lit office or workspace featuring desks and ergonomic chairs.
  • Entrance

    The entrance of a commercial building with landscaped surroundings.
  • Outdoor

    Celebrating Workers' Entry Day with the community!

Los Arcos Del Norte Care Center in El Paso, TX

Information last verified:

11169 Sean Haggerty, El Paso, TX 79934

For more information about senior living options: (844) 490-3973

4 from 86 reviews
5 stars
56
4 stars
10
3 stars
0
2 stars
2
1 stars
18

Overall Review of Los Arcos Del Norte Care Center

Pros

  • pro The administration is professional, courteous, and responsive.
  • pro The facility is clean, comfortable, and well-maintained.
  • pro The staff are compassionate, patient, and treat residents with dignity and respect.
  • pro The CNAs, nurses, therapists, and others work together to provide high-quality care.
  • pro The facility offers a variety of activities and programs that keep residents engaged and stimulated.
  • pro Transportation to appointments is reliable and well-coordinated.
  • pro Families are kept informed and concerns are addressed promptly.
  • pro The wound care and therapy teams deliver excellent, attentive care.
  • pro The front desk staff are welcoming and supportive.

Cons

  • pro The administrator was observed doing nothing as a resident fell from a wheelchair.
  • pro A reviewer warned not to place a loved one there, citing night-time disappearances and a near-death from pneumonia and flu.
  • pro The facility is described as terrible due to frequent medication shortages and delays in getting prescribed meds.
  • pro Residents are left wet or unclean, and basic needs like feeding and hygiene are neglected.
  • pro The staff are said to lack leadership and the facility is chronically short-staffed.
  • pro Calls to the facility often go unanswered and family communication is poor.
  • pro A reviewer says they would rate zero after a relative’s harm and dissatisfaction with care and organization.

Review

Los Arcos Del Norte Care Center is best suited for families that want a relationship-driven, long-term care environment where a stable, engaged caregiving team translates into steady daily moments of comfort and dignity. This community tends to shine for residents who respond well to consistent routines, meaningful personal attention, and hands-on staff who know them by name. The strongest stories come from families who stayed closely involved and saw the team treat their loved ones with patience, respect, and a sense of personal connection. For those prioritizing warm, attentive daily care, Los Arcos can feel like a sanctuary where staff consistently go the extra mile to make residents feel seen and valued. However, the strongest word of caution is that this warmth does not uniformly translate into flawless operations, and families should be prepared to engage actively as advocates when concerns arise.

That means certain families may want to consider alternatives. If a loved one requires relentless, highly centralized medical oversight, medication administration with zero tolerance for delays, rapid response to emergencies, or near-constant nurse-to-resident attention, other facilities with higher staffing ratios and more rigid clinical protocols may reduce risk. Similarly, if leadership stability or a proven track record of consistently strong communication with families is non-negotiable, some reviews signal that governance and day-to-day consistency can vary. For residents who need aggressive rehabilitation with round-the-clock supervision, or for families who cannot invest time in frequent check-ins and problem-solving, there are other El Paso centers that may feel more predictable and streamlined in practice.

The core strengths of Los Arcos, compassionate CNAs, attentive nursing staff, accessible administration, and clean, well-maintained surroundings, are real and repeatedly observed in the field. Families frequently point to individual caregivers who make a tangible difference: a guardian-angel style handholding, daily advocacy, and a responsive front desk that helps families navigate appointments and services. The facility’s transport for appointments and the therapy team’s encouragement also stand out as practical, value-adding elements. When the care team aligns, these factors create a dependable baseline of daily quality, with residents appearing happier, more engaged, and more secure. The pros truly do offset some risk if a family remains actively involved and positions clinicians to lead with continuity, consistent routines, and transparent communication.

Equally persuasive are the positive, specific wins described by families: a long-term resident whose overall health and mood improved under the same nurses and aides, or a patient whose previous facility skepticism faded after a sustained period of responsive care. The role of leadership, administrators and department heads who listen, follow up, and coordinate with families, appears decisive in practice. When the staff feels supported by management, the level of care and the quality of daily interactions rise, reinforcing trust and peace of mind. In many cases, what distinguishes Los Arcos is the degree to which staff members remember personal preferences, celebrate small achievements, and keep families in the loop about treatment plans and outcomes. These tangible strengths can transform the day-to-day experience for residents who thrive on personal attention and consistent, respectful treatment.

But a candid reading cannot ignore the more troubling threads that show up in the reviews. Reports of slow response times, inconsistent medication administration, and occasional disorganization paint a picture of a facility where staffing gaps or leadership gaps can undermine otherwise solid care. Instances of lost belongings, miscommunications between shifts, and complaints about the timeliness of care, especially in the most vulnerable moments, signal real risk if families rely solely on casual oversight. Some reviews recount frightening scenarios involving falls, infections, or care lapses that required hospital intervention, underscoring why rigorous, proactive monitoring remains essential. The recurring theme is that quality care at Los Arcos is highly achievable, but only when families and staff are aligned, accountable, and clearly communicating expectations.

Decision-makers should approach Los Arcos with a clear plan: tour the community with a prepared checklist, engage directly with the administrator and the director of nursing, and request a concrete outline of daily staffing levels, med-pass schedules, and the escalation process for concerns. Ask for current nurse-to-resident ratios during peak hours, inquire how often care plans are reviewed with families, and determine how transportation and wound care are managed on a practical, week-to-week basis. If choosing Los Arcos, set explicit expectations about call-bell response times, timely pain management, and the consistency of meal and therapy schedules. For families who can maintain an active advocacy role, and who value a warm, person-centered culture, Los Arcos can be an excellent match. For those seeking near-zero risk and minimal hands-on oversight, where every element runs like clockwork with predictable, uniform outcomes, exploring alternatives may be the wiser course.

Features

Housing

  • 124 resident community capacity 124 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • El Paso International (9 miles away) El Paso International (9 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Los Arcos Del Norte Care Center in El Paso, TX is an assisted living community that offers a wide range of amenities and care services for seniors. Our residents can enjoy the convenience of on-site beauty salon services, as well as access to cable or satellite TV in their fully furnished accommodations. Our community operated transportation ensures that residents have easy access to nearby destinations and appointments.

For those who wish to stay connected, we provide a computer center and Wi-Fi/high-speed internet throughout the facility. Dining options include restaurant-style dining in our spacious dining room, where special dietary restrictions can be accommodated. There is also a small library available for residents to relax and enjoy some quiet time.

Our care services are designed to meet the individual needs of each resident. We have a 24-hour call system and supervision to ensure the safety and wellbeing of our residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by our dedicated staff. Residents with specific dietary requirements, including diabetes diets or special dietary restrictions, will receive appropriate meal preparation and service.

Medication management is offered to ensure that residents take their medications as prescribed. Our mental wellness program promotes emotional wellbeing for all residents. Transportation arrangements can be made for non-medical purposes as well as for doctor's appointments.

At Los Arcos Del Norte Care Center, we believe in promoting an active lifestyle for our residents. Fitness programs are available in our fitness room, and scheduled daily activities occur regularly. Additionally, concierge services are available to assist with any additional needs or requests.

Conveniently located near four pharmacies and five restaurants, our assisted living community offers easy access to essential amenities and services outside of the facility.

Overall, Los Arcos Del Norte Care Center provides a comfortable and supportive environment where seniors can receive personalized care while enjoying a variety of amenities and engaging in meaningful activities.

Nearby Places of Interest

This particular area of El Paso, Texas, offers a variety of amenities and conveniences that cater to the needs of seniors. With multiple pharmacies in close proximity, accessing medication and healthcare supplies is convenient. The presence of renowned physicians and hospitals ensures quality medical care within a reasonable distance. Additionally, there are several reputable restaurants offering diverse dining options as well as cafes for socializing or leisurely outings. The nearby parks provide opportunities for outdoor activities and relaxation, while the theaters offer entertainment options. The transportation facilities, including the airport and car rental services, make traveling accessible. Overall, this part of El Paso provides a well-rounded environment suitable for senior living with its blend of essential services and recreational offerings.

Restaurants

  • Wendy's (1 miles)
  • Chick-Fil-A (1.1 miles)
  • McDonald's (2.6 miles)
  • Applebee's (2.6 miles)
  • Golden Corral (2.7 miles)
  • Bamford DFAC Chow Hall (8.7 miles)
  • Whataburger (9.4 miles)

Pharmacies

  • Walgreens (1.2 miles)
  • Walgreens (2.3 miles)
  • Walgreens (4 miles)
  • CVS Pharmacy (4.5 miles)
  • Walgreens (9.3 miles)
  • Walgreens (9.4 miles)
  • Walgreens (10.4 miles)

Physicians

  • Texas Tech Physicians of El Paso (8.4 miles)
  • Westside Family Medicine (8.9 miles)
  • Mt West Family Health Center (9.4 miles)
  • Rio Vista Behavioral Health Hospital (9.5 miles)
  • El Paso Pediatric Associates (9.6 miles)
  • Upper Valley Urgent Care Center (10.5 miles)
  • El Paso Cardiology Associates (10.8 miles)

Hospitals

  • The Hospitals of Providence Transmountain Campus (8.4 miles)
  • Sierra Medical Center (11.2 miles)
  • Texas Tech Medical Center (11.2 miles)
  • University Medical Center of El Paso (11.3 miles)
  • El Paso Children's Hospital (11.3 miles)
  • Providence Memorial Hospital (12.1 miles)
  • Médica Sur (12.7 miles)

Places of Worship

  • Abundant Living Faith Center (9.3 miles)

Transportation

  • TSA Security Check Point (9.5 miles)
  • El Paso International Airport (ELP) (9.5 miles)
  • Hertz Rent A Car (9.5 miles)

Cafes

  • Dutch Bros Coffee (9.5 miles)
  • Starbucks (10.1 miles)
  • Teapioca Lounge (10.1 miles)
  • L & J Cafe (10.8 miles)
  • Starbucks (10.9 miles)
  • Starbucks (11.9 miles)
  • District Coffee (12.7 miles)

Parks

  • Crestmont Park (10.3 miles)
  • Ascarate Park (12.2 miles)
  • Parque Chamizal (13 miles)
  • Chihuahuita Park (13.3 miles)

Theaters

  • Cinemark (10.8 miles)

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