Ventana by Buckner

Pros

• Residents appreciate the beautiful, modern, and well-maintained facilities at Ventana.
• The staff is described as friendly, helpful, accommodating, and service-oriented.
• Many reviewers commend the exceptional dining options and well-prepared meals overseen by a renowned chef.
• The community offers a wide range of engaging activities and programs for residents to enjoy.
• The apartments are spacious with excellent appliances, great views, and comfortable layouts.
• Ventana's location is conveniently situated near restaurants, shopping centers, and healthcare facilities.
• Residents feel secure with 24-hour on-site security and controlled access throughout the community.
• The numerous amenities available enhance residents’ quality of life and overall experience in the community.

Cons

• The 14-16% increase in monthly fees is catastrophic for residents, particularly those on fixed incomes and who have invested their life savings.
• Care was severely lacking, with medications not administered correctly during the stay of a resident.
• The response time to call buttons was inadequate, often exceeding the promised five minutes, leading to delays in assistance.
• Staff continuity issues were evident, as many caregivers were agency personnel who were not committed to providing ongoing care.
• Some tours of the facility revealed an atmosphere that felt cold and sterile rather than welcoming.
• Residents reported a lack of proper staffing despite the facility being marketed as well-staffed and interactive.
• One reviewer mentioned that the assistant director of nursing exhibited an unprofessional and uncaring attitude when help was requested.
• The overall impression conveyed by some was that the community may be better suited for younger or more active adults, leaving some residents uncomfortable.
• There were concerns about the initial management decisions that led to drastic fee increases without adequate justification.
• At least one family felt that they needed to consider alternative housing options due to dissatisfaction with care and service quality at Ventana.

Review

Ventana by Buckner stands out as a luxurious senior living community, offering an impressive array of amenities and a beautiful environment. Many residents and their families express satisfaction with the facility’s modern design, spacious apartments, and stunning views. The apartments are available in one-, two-, or three-bedroom configurations, many featuring balconies and floor-to-ceiling windows that allow natural light to fill the space. The location is also a highlight, situated conveniently near restaurants, grocery stores, and shopping centers such as North Park Mall. With access to major hospitals and airports like DFW International and Love Field, Ventana caters well to the needs of its residents.

The dining experience at Ventana receives high praise from numerous reviews. Residents enjoy five distinct food venues overseen by renowned chef Stephen Pyles, offering well-prepared meals that cater to diverse tastes. The variety on the menu allows residents to select not just what they eat but how it is prepared, enhancing their overall dining experience. In addition to delicious cuisine, accolades are bestowed upon the staff for their warmth and hospitality. Reviewers consistently commend the friendly demeanor of staff members who are dedicated to providing excellent service and support.

However, despite these praises, not all aspects of Ventana have met expectations. Some reviewers express serious concerns regarding care services within the facility. Specific experiences indicate a lack of proper medication management for residents needing multiple medications; instances where medications were never administered correctly during stays were reported during this timeframe. Calls for assistance often went unanswered or delayed significantly, causing frustration among family members concerned about their loved ones’ well-being.

Moreover, there seems to be an inconsistency in personnel quality due to reliance on agency staff rather than fully employed caregivers at times. This has led to observations regarding a lack of continuity of care which can critically affect residents’ experiences within such communities. There's also mention of interaction with management leaving much to be desired; examples include negative responses from nursing coordinators when families sought help or clarification concerning resident care.

Despite these challenges noted in caregiving quality, many still find Ventana appealing due to its engaging atmosphere filled with activities that promote socialization among residents. The facility offers recreational programs ranging from exercise classes in the state-of-the-art fitness center—including a salt-water pool—to educational programs such as Bible studies and movie nights designed to keep residents active both physically and socially.

Overall impressions regarding Ventana underscore its appeal as more than just a retirement community; it strives for luxury living coupled with essential resources for personal wellness and engagement opportunities among peers. Numerous testimonials reflect a sense of pride amongst current residents regarding the facilities while grateful family members appreciate the level of involvement offered during tours showcasing everything from beautifully appointed rooms that feature modern appliances—to various communal areas designed for relaxation or socializing after meals—creating an environment that fosters community while providing comfort and support when needed most.

In summary, while Ventana by Buckner boasts several features making it an attractive option for senior living—from exceptional amenities backed by culinary excellence—to supportive staff promising accessibility—the concern over healthcare delivery highlights critical areas that require improvement if it intends to maintain high standards expected from luxury residences catering primarily toward older adults seeking peace alongside independence in their later years.

This part of Dallas, Texas offers a diverse range of amenities and services that cater to senior living. With various places of worship, pharmacies, restaurants, theaters, transportation options, physicians' offices, cafes, hospitals, and parks within close proximity, residents will have easy access to the essentials for convenient and comfortable living. The presence of reputable healthcare facilities such as Texas Health Presbyterian Hospital Dallas and Children's Medical Center Dallas ensures quality medical care for seniors. Additionally, the variety of dining options and recreational facilities like parks provide opportunities for socialization and leisure activities. Overall, this area presents a well-rounded community that promotes a convenient and fulfilling lifestyle for seniors.

Places of Worship

• Temple Emanu-El (0.1 miles)
• Northway Christian Church (0.2 miles)
• Preston Hollow Presbyterian Church (1.5 miles)
• St Monica Catholic Church (3.2 miles)
• Cathedral of Hope (3.8 miles)
• Redeemer Bible Church (4.9 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3 miles)

Restaurants

• Seasons 52 (0.6 miles)
• The Cheesecake Factory (0.7 miles)
• In-N-Out Burger (1 miles)
• R+D Kitchen (1.1 miles)
• Hillstone (1.1 miles)
• Jia Chinese (1.2 miles)
• Yolk Preston Center (1.3 miles)

Theaters

• AMC Theater Northpark (0.7 miles)
• Alamo Drafthouse Lake Highlands (2.5 miles)

Transportation

• Park Lane Station (1.2 miles)
• Dallas Love Field (DAL) (4 miles)
• Southwest Airlines (4.1 miles)
• TSA Security Checkpoint (4.1 miles)
• Baggage Claim (4.1 miles)
• Inwood / Love Field Station (4.1 miles)

Physicians

• Pediatric Associates of Dallas (1.2 miles)
• Drs. Gunby, Payne, And Littrell (4.9 miles)
• Betancourt Arlene Utsw Internal Medicine Pediatric Clinic Dallas (4.9 miles)
• Aston Ambulatory Care Center (4.9 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (3 miles)
• Starbucks (4.1 miles)
• Starbucks (4.7 miles)
• Starbucks (5.1 miles)
• Urban Vines Wine Bistro (5.1 miles)

Hospitals

• Texas Health Presbyterian Hospital Dallas (1.7 miles)
• Parkland Health & Hospital System (4.9 miles)
• Children’s Medical Center Dallas (5 miles)
• UT Southwestern Outpatient Building (5 miles)
• Baylor Scott & White Medical Center (5.1 miles)

Parks

• Germany Park (2.3 miles)
• R.P Brooks Park (2.6 miles)
• Tietze Park (3.3 miles)
• Exall Park (5 miles)