Synergy Homecare - North Dallas

Pros

• Synergy Home Health Care provides superior care and consistently goes above and beyond to meet patients' needs.
• The staff is attentive and genuinely cares about their patients.
• They are incredibly caring and well trained.
• Shanthi and her team are described as angels in disguise, offering love, care, and devotion.
• The Synergy team is consistently engaged and concerned for clients, building strong relationships with families.
• The caregivers are compassionate and go above and beyond in their care.
• Families praise Synergy for reliable, timely communication and responsive support.
• Shanthi has demonstrated exceptional dedication, even staying with clients through difficult conditions to ensure care.

Review

Across several homes and communities in Carrollton, North Dallas, and the surrounding DFW area, Synergy Home Health Care consistently earns heartfelt praise for its superior care, not only in meeting daily needs but in tending to the emotional and personal well-being of those they serve. Families describe the team as truly exceptional, going above and beyond what's expected, and treating each client with the kind of compassion and dedication that feels more like a family member than a service provider. The care they provide for a totally dependent father, including physical support and attentive emotional presence, stands out as the kind of support that brings real peace of mind to loved ones.

The Carrollton and North Dallas communities repeatedly highlight the caregivers' professionalism, training, and genuine warmth. Reviews repeatedly note that the Synergy team is not just performing tasks, but building meaningful connections, communicating with families, and responding to needs with remarkable consistency. Families talk about how the staff's kindness extends beyond the basics of caregiving to uplift the overall mood and spirit of those in their care, making a tangible difference in daily life for residents and their families alike.

Several stories reflect long-term relationships and trusted partnerships with Synergy. One family first hired Synergy in 2020 to help with medication adherence for a mother living in an independent living facility during the pandemic, when entry by outsiders became restricted. Shanthi led the care then, and Phillis took over more recently; both are praised for forming loving connections with the mother and for reliably managing medications and daily routines. The reviewers emphasize that the care team's presence has been steady and deeply reassuring, with a recognition that Synergy serves clients in multiple independent living communities across the Dallas area. The strong personal bond between caregiver and client is repeatedly cited as a key reason for continuing the service.

Beyond routine care, the testimonials often reflect a spiritual or deeply grateful tone, with several reviewers attributing blessings and grace to the care they received. One family describes their experience as guided by a higher force, underscoring the sense that Shanthi and her caregivers brought love, devotion, and steady support to a father who was 91 and nearing the end of life. In those moments of transition, the caregivers are remembered not only for tasks completed but for the comfort, presence, and peace they provided during a challenging time. The affection for Shanthi and her team is palpable, with expressions of lifelong gratitude and prayers for continuing blessings.

Several accounts highlight the caregivers' impact during end-of-life moments and in the weeks that follow. With a 98-year-old mother, families describe the team as compassionate and deeply engaged, providing regular updates and even sending picture texts to keep loved ones connected. The sentiment that there are "angels walking among us" surfaces repeatedly, as Shanthi and her team offer respectful, patient, and attentive care that makes life more bearable for both the patient and the caregiver's family. The sense of trust, reliability, and ongoing support is a recurring theme across these stories.

Consistency and responsiveness emerge as standout strengths. Families recount timely follow-ups, steady communication, and a willingness to stay connected through the most demanding circumstances. One reviewer recalls a fearlessly hands-on approach during a February snowstorm, when Shanthi stayed at her mother's complex for days without heat or running water to ensure residents were cared for while others could not leave. This level of dedication - where a caregiver's commitment becomes a community safeguard - resonates as a defining characteristic of Synergy's service. In another instance, a night-sitter request was met with speed and care; a director named Shandhi (a variant spelling of Shanthi) personally coordinated coverage, underscoring the agency's proactive approach and attention to each client's urgent needs.

The breadth of services and adaptability across scenarios also stands out. Families describe how Synergy staff stepped in not only for traditional home health tasks but also for activities of daily living, medication administration, and even support during virtual learning for a second-grader at home. In one memorable case, Shanthi and a teammate joined to assist with virtual learning schedules through Zoom, driving miles to meet the family's needs and ensuring a smooth experience for the child. Another account highlights how a caregiver became a trusted companion for an elderly friend living in an independent living facility, improving happiness and daily enjoyment through compassionate, personalized engagement.

Across these narratives, the core message is clear: Synergy Home Health Care repeatedly delivers more than basic care. Families speak of caregivers who are not only competent and reliable but deeply empathetic, respectful, and genuinely invested in the well-being of their clients. Shanthi and her team are described as dependable leaders who keep families informed and involved, with staff who quickly adapt to changing circumstances and demonstrate a rare level of care and dedication. The collective voice of these stories is one of gratitude, trust, and a steadfast recommendation to others in need of compassionate, comprehensive home health care.

This part of Dallas, Texas offers a variety of amenities and services that cater to senior living. With numerous restaurants, pharmacies, cafes, theaters, parks, hospitals, physicians' offices, transportation options, and places of worship within close proximity, residents in this area have convenient access to essential resources. The presence of well-known restaurant chains like Braum's and Pappasito's Cantina as well as popular coffee shops such as Starbucks ensures a diverse selection of dining options. Additionally, the availability of quality healthcare facilities like Texas Health Presbyterian Hospital Dallas and Baylor Scott & White Medical Center provides peace of mind for seniors regarding their medical needs. The presence of several parks and churches in the vicinity also allows for opportunities for leisurely activities and spiritual fulfillment. Overall, this neighborhood offers a comfortable and convenient living environment for seniors seeking a vibrant community with ample resources nearby.

Restaurants

• Braum's (0.9 miles)
• Wingstop (2.3 miles)
• Pappasito's Cantina (2.3 miles)
• Taco Diner (2.4 miles)
• Taco Joint (2.5 miles)
• Waffle O’licious (3 miles)
• Enchilada's Restaurant (3.1 miles)

Pharmacies

• Walgreens (1.3 miles)
• Abrams Royal Pharmacy (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (3.6 miles)
• Starbucks (5.2 miles)
• Urban Vines Wine Bistro (5.8 miles)

Theaters

• Alamo Drafthouse Cinema (2.6 miles)
• Alamo Drafthouse Lake Highlands (3.1 miles)
• AMC Theater Northpark (3.8 miles)

Parks

• R.P Brooks Park (2.7 miles)
• Lochwood Park (4.5 miles)
• Tietze Park (6.3 miles)
• Addison Circle Park (6.5 miles)
• Germany Park (6.6 miles)

Hospitals

• Texas Health Presbyterian Hospital Dallas (2.7 miles)
• Baylor Scott & White Medical Center (5.6 miles)

Physicians

• Pediatric Associates of Dallas (3.2 miles)
• Eye Care Associates (4.9 miles)
• Eye 2 Eye Vision (5.3 miles)
• Eminent Medical Center (6.2 miles)
• Baylor Medical Plaza (6.3 miles)

Transportation

• Park Lane Station (3.4 miles)
• Arapaho Center Station (3.6 miles)

Places of Worship

• Episcopal Church Of The Transfiguration (3.8 miles)
• Temple Emanu-El (4.3 miles)
• Northway Christian Church (4.3 miles)
• Redeemer Bible Church (4.4 miles)
• Preston Hollow Presbyterian Church (4.6 miles)
• Ridge Pointe Fellowship (6.2 miles)
• St Monica Catholic Church (6.6 miles)