Information last verified:
10222 Chimney Hill Lane, Dallas, TX 75243
For more information about senior living options: (844) 490-3973
The office staff are incredibly helpful and friendly. Mary and Josseline are fantastic community managers who make residents feel welcome. Joshua and Emilio provide prompt, professional maintenance service and resolve issues quickly. The property is well-maintained, clean, and has a welcoming atmosphere. The management team is attentive and goes above and beyond to meet residents’ needs. Josseline is described as a gem who is friendly, professional, and highly responsive. Tours and the move-in process are smooth thanks to Mary and Josseline’s support.
The maintenance service was very poor throughout their stay, with a non-working ceiling fan never replaced. The air conditioning systems are old, and despite high electricity bills, the apartment stayed around 85°F, which is unacceptable. Security was very bad; two break-ins and vandalism occurred inside the complex, and no effective security measures were implemented. The office staff treatment was among the worst aspects, with unwarranted charges after moving out. Based on their nearly two-year experience, they would not recommend living there. There were excessive charges for normal wear and tear after two years, despite the apartment being left in good condition. The area is unsafe with crime, gunshots, loud music, break-ins, and the gate not working.Chimney Hill Assisted Living in Dallas is best suited for residents who want a warm, service-forward living environment where the management team treats people like neighbors first. The community earns its keep through exceptionally responsive on-site staff and a maintenance culture that actually follows through. When work orders are filed, they tend to get completed, and residents repeatedly praise Mary, the manager, and Josseline for listening, guiding, and making people feel at home. That strong people-centered core matters because it creates a sense of belonging and reduces daily friction for independent adults who crave personal attention and a social, neighborly atmosphere. It is a practical fit for those who value a homey, human-scale experience over pristine new construction or fortress-like security, and who want a reliable point of contact who can navigate occasional concerns with tact and efficiency.
Those who should consider alternatives are precisely the ones who put safety, security, and modern infrastructure at the top of the list. Several reviews flag edges that matter for independent living: malfunctioning gates and door systems, package theft risks, and neighborhood safety questions tied to crime and homelessness. Some residents report escalating fees beyond the base rent and a drag of extra charges tied to trash management and facility services. Aging HVAC and plumbing can produce surprises during extreme weather, and inconsistent trash collection can sour the curb appeal. For households that require predictable costs, rock-solid security, and consistently well-maintained common areas, other communities with stronger security protocols and newer builds are worth a closer look. For families or individuals who rely on on-site healthcare or assisted-living services, this property’s staff are friendly and capable, but they do not replace professional clinical support.
On the positive side, the standout asset is the staff. The office team, Mary, Josseline, and the front-desk crew, consistently earns praise for accessibility, courtesy, and responsiveness. Maintenance staff, Josue, Emilio, Joshua, are repeatedly cited for diligence, problem-solving, and respectful communication, with several residents noting that issues are addressed promptly after a personal follow-up. The combination of a welcoming office and a capable maintenance crew often translates into a lived experience that feels like a family-ready home, where problems aren’t ignored but resolved. Multiple reviews document continuous improvements after direct feedback, demonstrating a management ethos that engages residents and corrects course. This people-centric strength can be the decisive factor for residents who prioritize service quality over flawless facilities.
However, the price of admission includes persistent drawbacks. A recurring theme centers on fees stacked atop base rent, charges for items residents feel should be included, plus separate assessments tied to trash, pest management, and other services. Trash management can be a recurring eyesore, with overflowing dumpsters and weekend piles that undermine the appeal and raise sanitation concerns. Security is not consistently reliable, gates can be nonfunctional and package theft reports linger, creating a sense of vulnerability in certain situations. The property’s age surfaces in mechanical systems: air conditioning and pipes show wear, sometimes producing noise and reliability issues during hot spells or cold snaps. For those who need a consistently quiet, secure, and low-maintenance environment, these issues accumulate into a meaningful trade-off against the strong human element.
For families evaluating Chimney Hill, a disciplined approach matters: tour with questions about maintenance turnaround times, verify the actual fee stack, and probe current residents about day-to-day safety and trash management. Lean into discussions with Mary and Josseline about move-in experiences and obtain updated timelines on repairs. Seek a clear, written breakdown of all monthly and one-time charges to set realistic expectations. The overwhelmingly strong point remains the human element, leaders who listen, residents who feel valued, and a maintenance team that earns consistent praise. If those ceilings and gates can be stabilized and the waste management routine tightened, Chimney Hill becomes a compelling choice for independent seniors seeking a warm, responsive home.
Bottom line: Chimney Hill is not a glossy, pristine facility; it is a service-centric community where resident-facing staff and dependable maintenance can smooth daily life. It is best for individuals who want a homey, customer-service-driven experience and are willing to tolerate occasional maintenance delays, aging infrastructure, and neighborhood challenges. For anyone whose priorities tilt toward security, predictable fees, and consistently immaculate facilities, alternatives should be pursued. Prospective residents should schedule a visit, talk candidly with Mary and Josseline, and speak with current residents about the real-world rhythms of daily life, because the staff’s willingness to listen and respond will often determine whether the positives outweigh the drawbacks in the long run.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (9 miles away) Dallas-Fort Worth International (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Chimney Hill Assisted Living is a welcoming and fully furnished community located in the bustling city of Dallas, TX. Our board and care home offers a range of personalized care services to meet the unique needs of our residents.
Our residents can enjoy delicious meals served in our dining room, with special dietary restrictions accommodated. We also provide housekeeping services to ensure that our residents have a clean and comfortable living environment.
For recreation and relaxation, we have a beautiful garden and outdoor space where residents can spend time outdoors. Additionally, we offer scheduled daily activities to keep our residents engaged and entertained.
At Chimney Hill Assisted Living, we prioritize the health and wellbeing of our residents. Our caring staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the medical care they need. Medication management is included in our care services as well.
We understand the importance of transportation for medical appointments, thus we arrange transportation for our residents when needed. There are also various amenities conveniently located nearby including two cafes, two parks, thirteen pharmacies, two physicians' offices, twenty restaurants, two places of worship, three theaters, and one hospital.
Join us at Chimney Hill Assisted Living in Dallas where you can experience exceptional care in a warm and comfortable environment surrounded by convenient amenities nearby.
Chimney Hill Assisted Living is located at 10222 Chimney Hill Lane, Dallas, TX 75243 in Dallas County, Texas
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