Chimney Hill Assisted Living is an assisted living community in Dallas, TX.
Information last verified:
10222 Chimney Hill Lane, Dallas, TX 75243
For more information about senior living options: (866) 208-4318
Residents consistently describe the office team as friendly and helpful.
Many residents point to the management office—especially people named Mary, Josseline, and Josue—as a reason they felt welcomed. Several reviews say questions were answered quickly and that staff were willing to resolve issues. A few reviews also mention staff being polite, professional, and attentive during the move-in or leasing process.
Some residents say maintenance fixes problems quickly, while others report requests staying unresolved.
Some residents describe work orders being handled promptly, sometimes the same day or within a short window. Several other reviews, however, say maintenance requests were marked completed without the issue being addressed, including problems like appliances and lights. One review also says specific issues were resolved only after meeting in person with staff.
A recurring complaint is that calls and work-order updates aren’t getting answered.
Some reviews mention unanswered calls or delayed, unhelpful responses when residents tried to reach the office. Others describe frustration with needing to follow up repeatedly for basic updates. Even among more positive reviews, the overall mix suggests response quality can vary by situation.
Several residents complain about trash buildup and property appearance.
A number of reviews describe large piles of trash, overflowing dumpsters, and grounds that look neglected. Some residents say this is especially noticeable on weekends, and they connect it with feeling uncomfortable or like the property isn’t being managed well. Others mention that concerns were later addressed after residents raised them directly.
Residents sometimes report that total monthly costs end up higher than expected.
Some reviews say they were quoted one rent amount but ended up paying more after additional fees. Others specifically mention a long list of extra charges tied to utilities, trash, and insurance-related items. At least one resident also calls out deposit or refund concerns, framing it as a lack of transparency around costs.
Some residents raise concerns about access control and safety.
Several negative reviews point to problems like broken gates and a sense that the property or surrounding area isn’t secure. Others mention incidents such as vehicle break-ins, vandalism, or package theft. One review also links safety concerns to ongoing area issues and describes it as a reason they would not recommend the property.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
8 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Dallas Love (9 miles away) Dallas-Fort Worth International (18 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments Diabetes diet Special dietary restrictions Community-sponsored activities Scheduled daily activitiesChimney Hill Assisted Living is located at 10222 Chimney Hill Lane, Dallas, TX 75243 in Dallas County, Texas
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