Touchstone Rehabilitation Center

Pros

• Nexus San Antonio was amazing, with the staff caring for the daughter very well.
• The staff at Nexus Neurorecovery Center are amazing and consistently attentive.
• Family days during stays were uplifting for patients and gave families a good overview of daily activities.
• The stroke recovery support group has helped patients as they prepare for discharge.
• The campus and facilities were well kept and clean, with a pleasant walking pond.
• The nursing staff were friendly and patient and helped patients become their best selves.
• Kristen, Desire, Rema, and Madison were integral to the recovery.
• The overall experience at Nexus was amazing, and the facility and staff were highly recommended.

Cons

• One reviewer described the facility as shady and unprofessional in the Montgomery County area.
• The pediatric side allegedly did not provide proper care and faced Medicare funding loss due to not following procedures.
• The adult TBI unit reportedly lacked proper procedures, creating an unsafe environment where patients and staff could be attacked.
• It was claimed there were no security measures to prevent weapons on site, putting everyone at risk.
• The staff were said to be largely agency CNAs and nurses who did the bare minimum and did not provide needed care.
• The location reportedly floods and has a gun range across the street.
• A reviewer advised avoiding the facility for the sake of family health.
• The rehab center was described as one of the worst, with medications added without explanation.
• Scheduling was criticized for not being posted until Friday, wasting the first week.
• Meals and living accommodations were described as poor, with rooms old and cold.
• Night staff were noisy and patients were awakened around 3:40am for vitals.
• The therapy program was seen as subpar, with too much focus on group activities and videos rather than practical skills.

Review

Across the spectrum of feedback about Nexus Neurorecovery Center and related facilities, readers will find a wide mix of experiences. Some families and patients sing its praises with gratitude for the care, progress, and personal attention their loved ones received, while others describe serious safety concerns, administrative issues, and subpar day-to-day operations. The reviews paint a picture of a system that can be life-changing for some while feeling deeply disappointing or even risky for others.

Several reviews focus on a Montgomery County facility that appears to be operating under troubling conditions. Critics describe a setting that is both unsafe and poorly managed for both children with behavioral issues and adults with traumatic brain injuries. Allegations include the loss of Medicare funding due to missteps and a broader sense that the procedures required to protect vulnerable patients are not being followed. The environment is portrayed as unstable, with reports that patients or even staff are attacked, and with little to no security measures to prevent weapons from entering the facility. The staff mix is described as heavily reliant on third-party agencies, with CNAs and nurses doing the bare minimum and not providing the level of care necessary for healing. Add to that a location that floods and sits opposite a gun range, and the overall atmosphere comes across as chaotic and unsafe. In short, these accounts insist that the facility's governance and safety protocols leave much to be desired, and they urge families to consider alternatives for their loved ones' health and safety.

In contrast, other reports about Nexus positions it in a much more favorable light, particularly the San Antonio location. One reviewer exclaims that Nexus San Antonio was "AMAZING" and notes that their daughter enjoyed her time there, with staff who genuinely cared about her wellbeing. They describe seeing their daughter happy and smiling when spoken to, which stands out as a powerful testament to the center's impact. Another family member echoes this sentiment, stating that their brother has been at the facility for three months and is making "extreme progress," thanking the staff for their dedication and blessings. These positive reflections emphasize warmth, attentiveness, and visible improvements in quality of life and function.

Beyond these strong endorsements, several reviews highlight particular staff members and the care environment at Nexus more broadly. A father writes with pride about his daughter's stay, noting a family-day event that provided families with a meaningful glimpse into daily activities and allowed time to engage with staff, play games, and take pictures. A parent of a stroke survivor describes how the staff's persistent, supportive stance helped their loved one regain capabilities they had lost, detailing specific compassionate interactions and a holistic approach to recovery that includes physical, speech, and occupational therapy. In another testimonial, a patient who had a stroke emphasizes the life-changing impact of Nexus staff, particularly praising the speech therapy department and the collaborative care team that helped him prepare for discharge.

There are, however, more nuanced or critical perspectives that remind readers this is not a uniformly positive landscape. One former patient describes a recent discharge as one of the worst rehabilitation experiences they had encountered, highlighting a cascade of issues: medications added without clear explanations, a late-to-arrive scheduling system, and a daily routine that left them waiting in therapy buildings with little variety or guaranteed access to all therapies. They complain about repetitive, unappetizing meals, outdated or poorly maintained living spaces, and disruptive nighttime noise from staff and other patients. The reviewer also notes early-morning vital checks around 3:40 a.m., which they felt were unnecessary or poorly managed, contributing to a disrupted day and low blood pressure concerns. The overall impression is that the therapy, especially outside of speech therapy, did not meet expectations, with too much emphasis on group activities and classroom-style time that didn't align with the patient's individual recovery goals. This account positions the center as a place with potential, but one whose execution and daily operations fell short for this particular patient.

Other reviews underscore the importance of reliable, compassionate staffing and the existence of both excellent and subpar experiences within the same system. While some reviewers speak of agency nursing staff who did not communicate effectively or who seemed less trustworthy, others highlight the indispensable role of dedicated nurses and supportive clinicians who maintain consistent communication with families and provide a high standard of care. A recurring theme is the crucial difference made by specific team members - nurses and therapists who invest in patients' progress, listen to concerns, and keep families informed throughout the stay - versus a broader impression of overworked staff and inconsistent practices.

On a more uplifting note, several testimonials highlight the transformative potential of Nexus for individuals recovering from strokes or brain injuries. A patient who was once in a wheelchair describes regaining the ability to walk independently, dress themselves, and feel a restored sense of confidence and happiness. They point to a tailored, patient-centered therapy program designed to address specific needs and to the ongoing support of a multidisciplinary team. Another recovering patient emphasizes that the stroke recovery group and speech therapy were essential to preparing for life after discharge, underscoring the importance of targeted therapies in achieving meaningful gains. A separate letter from a patient's family praises Cathy, Serita, Kristen, Desire, Rema, and Madison, calling their care integral to the recovery journey and expressing gratitude for their expertise, kindness, and encouragement.

Taken together, the reviews present a complex portrait: Nexus Neurorecovery Center is celebrated by many for compassionate staff, effective therapy, and meaningful recovery milestones, while other facilities in the same ecosystem are criticized for safety gaps, staffing challenges, and inconsistent daily operations. For families evaluating options, the messages underscore the importance of asking pointed questions about safety protocols, staffing ratios, therapy availability, meal quality, living conditions, and the specifics of who will be delivering care and how they will communicate with families. At its best, the center stands out as a lifeline and a beacon of hope for patients navigating recovery after brain injuries or strokes; at its least favorable, it serves as a cautionary tale about the need for rigorous oversight, clear procedures, and unwavering attention to patient safety and dignity.

Parks

• McDade Park (0.2 miles)
• Jacob's Reserve Park (5.4 miles)
• Lions Park (5.9 miles)
• W G Jones State Forest (6.2 miles)
• Gene Campbell Sports Complex (6.2 miles)

Restaurants

• Wings N More Express (1.7 miles)
• Hacienda Mis Padres Mexican Grill (1.8 miles)
• Vernon's Kuntry Katfish (1.9 miles)
• Raising Cane's Chicken Fingers (3 miles)
• Culver's (3.2 miles)
• Luby's (3.2 miles)
• Jack In The Box (3.3 miles)

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.1 miles)
• H-E-B Pharmacy (4.2 miles)
• Roberds Pharmacy (4.4 miles)

Physicians

• Today's Vision (2.4 miles)
• Clarity Hearing (2.6 miles)
• Conroe Family Medicine PA (2.7 miles)
• Dr D's Urgent Care (2.9 miles)
• Eye Trends (3.3 miles)
• John Richards (3.7 miles)
• Lone Star Family Health Center (4.1 miles)

Cafes

• 105 Cafe (2.9 miles)
• Toasted Yolk Cafe (3 miles)
• Starbucks (3.3 miles)
• Summer Moon Coffee (4.5 miles)
• Starbucks (4.9 miles)
• Panera Bread (5.2 miles)
• Starbucks (6.8 miles)

Places of Worship

• Sacred Heart Catholic Church (4.2 miles)
• April Sound Church (6.1 miles)

Hospitals

• Pre Admission Testing Conroe Regional Medical Center (4.3 miles)
• Pulmonary Critical Care & Sleep Associates (4.4 miles)
• Solara Rehab (4.5 miles)
• Conroe Surgery Center (4.6 miles)
• Montgomery County Mental Health Treatment Facility (5.3 miles)

Theaters

• The Grand 14 - Conroe Theatre (4.7 miles)