Touchstone Rehabilitation Center in Conroe, TX

Pros

• Nexus Neurorecovery Center staff are amazing and genuinely care for patients' well-being.
• The facility is clean, well-kept, and has a welcoming, family-like atmosphere.
• Therapists at Nexus are top-notch and help patients regain mobility and independence.
• Families praise the staff for clear communication and involvement in care planning.
• The care teams treat patients like family with compassion, dedication, and professionalism.
• Case managers and nurses are described as responsive, knowledgeable, and supportive.
• The treatment programs are holistic, personalized, and focused on recovery.
• Many patients regain walking ability and other functions thanks to Nexus rehabilitation.
• The leadership and nursing teams are noted for going above and beyond to ensure patients are happy, safe, and thriving.
• Nexus is widely recommended by families and viewed as a strong option for recovery after brain injury or stroke.

Cons

• The facility is shady and unprofessional.
• The side that handles children under 18 with behavioral issues does not provide proper care and has lost Medicare funding for procedural violations.
• The adult TBI side lacks proper safety procedures, creating an unsafe environment where patients and staff can be attacked.
• There are no security measures to prevent weapons on site, putting patients and staff at high risk.
• The staff largely consists of agency workers who do the bare minimum and fail to provide the necessary care.
• The location floods regularly and sits near a gun range across the street, contributing to danger and noise.
• The campus is dysfunctional and is advised to be avoided for the sake of family health.
• Case management and administration are frequently unresponsive or incompetent, leading to miscommunication and care gaps.
• There are reports of medication errors, inconsistent therapy scheduling, and poor progress communication.
• Cleanliness and sanitation are subpar, with unsanitary bathroom conditions cited.
• There are allegations of staff assault and other safety concerns that suggest the facility should be avoided.

Review

Touchstone Rehabilitation Center in Conroe is best suited for adults who are navigating serious neuro-rehabilitation - particularly after a traumatic brain injury or a severe stroke - and who can engage deeply with an intensive, therapy-forward program. The core appeal lies in a robust lineup of physical, occupational, and speech therapies, complemented by cognitive and recreational support, all delivered with a family-centered touch. When residents and families stay actively involved, measurable gains - such as improved mobility, communication, and independence - are within reach. This is a setting where momentum hinges on consistent participation, clear goals, and ongoing coordination among therapists, nursing staff, and case management. It is not a passive treatment environment; it rewards families willing to advocate and stay tightly connected to the care plan.

Those who should seriously consider alternatives are the ones seeking near-perfectday-to-day reliability and seamless administrative follow-through. The reviews repeatedly flag inconsistencies in case management and communication, with gaps in scheduling, medication handling, and discharge planning that can derail progress or create uncertainty for families. For someone who requires a highly predictable routine, steady nursing oversight, and a rock-solid, error-free process from admission through discharge, other centers may deliver more consistent day-to-day operations. In short, Touchstone's potential for meaningful recovery exists, but it comes with the expectation that families will push for clarity and accountability at every step.

The strongest positives center on the therapy teams themselves. Families frequently point to dedicated clinicians who push patients toward real, functional improvements and to a care culture that can feel genuinely supportive and familial. When case managers are responsive, families receive regular updates, timely referrals, and a sense that the team is coordinating all aspects of recovery. The environment and philosophy - outsourced activities, outdoor spaces, and opportunities for family involvement - help sustain motivation and reinforce progress. Yet these advantages can be undermined if scheduling slips or personnel turnover interrupts the continuity of therapy, or if communication breaks down between family and the administrative side of the center.

Safety and staffing emerge as the most consequential risk factors in this setting. There are multiple accounts describing alarms not being activated or supervision gaps that lead to falls or near-misses, with families left feeling unclear about what truly happened and what changes will be implemented. Medication issues and inconsistent nurse coverage also surface in several reviews, underscoring that reliable, on-site nursing care is not uniformly guaranteed. Because case management often determines how smoothly a stay progresses - how goals are set, how progress is measured, and how transitions to home or another facility are planned - these gaps can disproportionately affect outcomes. Prospective families should insist on concrete safety protocols, a designated case manager, and a transparent, responsive communication channel that persists through discharge planning.

In terms of outcomes and overall experience, Touchstone can deliver transformative results for patients who remain actively engaged and whose families stay closely involved. Numerous accounts describe patients leaving with improved mobility, stronger cognition, and resumed independence, sometimes after a long and arduous rehabilitation journey. The campus atmosphere, with its tranquil surroundings and opportunities for social engagement, adds to the sense of progress and hope. That said, the range of experiences is broad: some families report exceptional advocacy and seamless progression, while others recount disjointed care transitions and frustration with administrative inertia. This variability is a decisive factor for families weighing Touchstone against other well-regarded regional options known for more tightly synchronized operations.

The practical decision comes down to alignment of expectations and risk tolerance. Touchstone is worth exploring for families who can commit to an active partnership: demand a named case manager, insist on a fixed therapy schedule, require explicit, measurable goals, and secure a detailed post-discharge plan with follow-up supports. For those who cannot tolerate inconsistent communication, acceptability of safety lapses, or who require unwavering nursing oversight, alternatives such as Memorial Hermann TIRR or other NeuroRehab providers with stronger track records on case management and safety may be wiser choices. In the evaluation process, tour the facility with questions about alarm systems, staffing ratios, frequency of family communications, and the mechanism for weekly progress reviews. Demand candid answers about discharge planning and the contingency supports available after returning home. Touchstone can be a life-changing step forward, but only for families ready to lock in accountability and harness the therapists' expertise to drive lasting recovery.

Parks

• McDade Park (0.2 miles)
• Jacob's Reserve Park (5.4 miles)
• Lions Park (5.9 miles)
• W G Jones State Forest (6.2 miles)
• Gene Campbell Sports Complex (6.2 miles)

Restaurants

• Wings N More Express (1.7 miles)
• Hacienda Mis Padres Mexican Grill (1.8 miles)
• Vernon's Kuntry Katfish (1.9 miles)
• Raising Cane's Chicken Fingers (3 miles)
• Culver's (3.2 miles)
• Luby's (3.2 miles)
• Jack In The Box (3.3 miles)

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.1 miles)
• H-E-B Pharmacy (4.2 miles)
• Roberds Pharmacy (4.4 miles)

Physicians

• Today's Vision (2.4 miles)
• Clarity Hearing (2.6 miles)
• Conroe Family Medicine PA (2.7 miles)
• Dr D's Urgent Care (2.9 miles)
• Eye Trends (3.3 miles)
• John Richards (3.7 miles)
• Lone Star Family Health Center (4.1 miles)

Cafes

• 105 Cafe (2.9 miles)
• Toasted Yolk Cafe (3 miles)
• Starbucks (3.3 miles)
• Summer Moon Coffee (4.5 miles)
• Starbucks (4.9 miles)
• Panera Bread (5.2 miles)
• Starbucks (6.8 miles)

Places of Worship

• Sacred Heart Catholic Church (4.2 miles)
• April Sound Church (6.1 miles)

Hospitals

• Pre Admission Testing Conroe Regional Medical Center (4.3 miles)
• Pulmonary Critical Care & Sleep Associates (4.4 miles)
• Solara Rehab (4.5 miles)
• Conroe Surgery Center (4.6 miles)
• Montgomery County Mental Health Treatment Facility (5.3 miles)

Theaters

• The Grand 14 - Conroe Theatre (4.7 miles)