Broadmoor Place Assisted Living, LLC in Cedar Hill, TX

Pros

• Maggie is described as empathetic, honest, transparent, and patient in caring for loved ones.
• Broadmoor Court is praised for a staff who deeply care for residents and for a culture where residents can find joy.
• Families feel peace of mind knowing their loved ones are well cared for by friendly and conscientious staff.
• Broadmoor Place is a small, intimate community that is beautifully remodeled and well maintained.
• The staff at Broadmoor Place are friendly, welcoming, and consistently willing to help.
• Maggie is considered awesome and a key reason to choose Broadmoor Place.
• The facility is described as a top choice for assisted living, with families recommending it.
• Residents enjoy meals, social activities, and opportunities to connect with others.

Cons

• One reviewer noted a place to stick mom (dad) where even the staff ignores them.
• One reviewer stated that the majority of the rating was toward the Director, with problems stemming from her management style.
• One reviewer said constant turnover and staff shortages led to fear for residents' safety and well-being.
• One reviewer claimed two caregivers on the floor for 30+ residents is not adequate.
• One reviewer observed that the Director did not like staff talking to families, implying she might be hiding something.
• One reviewer said concerns about the Director were ignored for months, with a response suggesting indifference to resident care.
• One reviewer complained about maintenance delays, noting it took nine months to hire a new maintenance worker.
• One reviewer described housekeeping as virtually nonexistent and the rooms dirty with stained carpet.

Review

Broadmoor Place Assisted Living in Cedar Hill, TX is best suited for families seeking a small, intimate environment where care feels personal and residents are treated like neighbors. This community shines for seniors who prize a home-like atmosphere over a sprawling campus, with a dependable routine, meaningful social engagement, and direct access to caregivers. A remodeled, 30-apartment setting creates a warm, uncluttered backdrop for daily life, where meals, activities, and quiet time coexist with robust safety and cleanliness. For families prioritizing relationship-driven care, transparent communication, and a sense of belonging, Broadmoor Place consistently delivers.

However, it is not the right match for every situation. Residents who require extensive 24/7 on-site medical oversight, frequent rehabilitation services, or a wider spectrum of clinical programs may fare better in larger communities with more staff and specialized amenities. A few reviewers flagged leadership and staffing gaps in broader company contexts, and the risk of turnover can ripple into daily coverage. In such cases, verify current leadership stability, staff-to-resident ratios, and the availability of an on-site nurse or regular clinical oversight before committing. Those with complex medical needs should compare alternatives with stronger clinical infrastructures.

Pros are anchored in the staff's warmth, attentiveness, and genuine care. Families repeatedly describe caregivers who interact with residents with patience and kindness, making even routine days feel meaningful. The small size fosters a sense of family among residents, families, and staff, with consistent interactions that translate into trust and security. The remodeling completed in 2022 enhances the ambiance without sacrificing coziness, and attention to dining and activities keeps residents engaged. Maintenance responsiveness and a tidy, safe environment further support daily peace of mind, while Maggie - the executive director known for honesty and approachability - receives frequent praise as a solid, reliable point of contact.

On the con side, some reviews raise caution about leadership dynamics and staffing consistency in related facilities, noting turnover, gaps in coverage, and periodic communications challenges. Specific complaints mention med-cart errors, delays in service, and even questions about transparency under certain management styles. While none of these criticisms appear to dominate the overall experience, they warrant careful probing during tours: ask about current nurse presence, how medications are managed, and how the team handles emergencies. The risk is not universal, but for families who weigh governance and reliability as top criteria, these concerns matter.

Still, the fabric of Broadmoor Place overcomes many of these concerns through its core strengths. The intimate community, a strong sense of belonging, deliberate social programming, and consistently high caregiver engagement create a daily rhythm that many families find comforting. The meals are reliably described as well-prepared, and residents enjoy activities, hair appointments, and opportunities to socialize with peers. The possibility of faster, more personable responses from staff - coupled with tidy, remodeled surroundings - translates to ongoing peace of mind for loved ones and relief for caregivers at home who can step back from constant vigilance.

In sum, Broadmoor Place Assisted Living is a compelling option for seniors who want a warm, small-scale home with proactive, affectionate care and clear leadership contact. It suits families seeking peace of mind about daily life, regular meals, social engagement, and a connected community. Those who require intensive clinical oversight, frequent medical rehabilitation, or a large, resource-rich campus should evaluate alternatives and verify current staffing and governance before committing. The recommended next steps are straightforward: schedule a tour, request to meet Maggie and the caregiving team, talk to current residents and families about day-to-day routines, review the latest care plans and pricing, and confirm how emergencies and medication management are handled on the floor.

This area of Cedar Hill, Texas offers a variety of amenities and services that cater to senior living. With several parks nearby such as Cedar Hill State Park and Webb Community Park, residents have plenty of opportunities for outdoor recreation and relaxation. The neighborhood also boasts a range of dining options including familiar chains like Whataburger and IHOP, as well as cafes like Panera Bread and multiple Starbucks locations for socializing with friends. For healthcare needs, there are several pharmacies in close proximity such as CVS Pharmacy and Walgreens, along with reputable physicians like Karen Baker, MD - Family Medicine and Southwest Urology Associates. Additionally, there are places of worship conveniently located for spiritual enrichment and hospitals like Methodist Rehabilitation Hospital and Medical Center At Lancaster for any medical emergencies or ongoing care needs. Overall, this area provides a peaceful and convenient environment for seniors looking to enjoy their retirement years in comfort and safety.

Parks

• Cedar Hill State Park (1.5 miles)
• Valley Ridge Park (5.7 miles)
• Webb Community Park (8 miles)
• Kiest Park (8.4 miles)
• W.O. & Zeta Workman Park (8.9 miles)
• Elmer W. Oliver Nature Park (9 miles)

Restaurants

• Menchie's - Hillside Village (1.7 miles)
• Whataburger (2 miles)
• KFC (2.1 miles)
• McDonald's (2.1 miles)
• IHOP (2.1 miles)
• Chili's Grill & Bar (2.3 miles)
• Chick-Fil-A (2.4 miles)

Cafes

• Panera Bread (1.8 miles)
• Starbucks (2.6 miles)
• Starbucks (2.7 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.5 miles)
• Starbucks (5.1 miles)
• Starbucks (7.7 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4 miles)
• Ike Okolocha Square Pharmacy (4.2 miles)
• CVS Pharmacy (4.3 miles)

Physicians

• Total Eye Care (3.1 miles)
• Karen Baker, MD - Family Medicine (3.1 miles)
• Methodist Family Health Center - Cedar Hill East (3.1 miles)
• Southwest Urology Associates (4.4 miles)
• Raymond S Khouw (4.6 miles)
• Texas Oncology (4.7 miles)
• Methodist Charlton Medical Center - Azhar A Kazi MD (4.7 miles)

Places of Worship

• Matthew Road Baptist Church (4.9 miles)
• Rccg House On The Rock (5 miles)
• Walnut Ridge Baptist Church (8.1 miles)
• Mansfield Bible Church (8.8 miles)
• Creekwood Church (8.9 miles)

Hospitals

• Methodist Rehabilitation Hospital (5 miles)
• ER at Grand Prairie (5.5 miles)
• JPS Diagnostic and Surgery Hospital (8.1 miles)
• Medical Center At Lancaster (8.4 miles)
• Methodist Mansfield Medical Center (9.1 miles)